Controllers & Music Services

My phone app thinks my account is under an old email address. Even when I used the Forgot Password link, it sent the new password to my newer email address. I can login fine on the sonos.com site, so it is a problem with the app. The message says "Sign in with the account used to set up Sonos". How can I fix this?

As per my 8 year old thread - http://forums.sonos.com/showthread.php?t=14604 I would like virtual zones - for example, an upstairs zone or downstairs, or outside so I can quickly get the music I want to the areas I want.

Hi everybody, since there are no sonos controllers anymore (and mine from 2006 is not working anymore), how can I use Sonos for the guests in my B&B? I can't ask guests to download the controller on their phone and give them my password, so what's the alternative?

Hello, I I have 2 Sonons One speakers in a stereo setup. Plays fine with Sonos app. But in JRiver Media Center they appaear as 2 different speakers. Even linking them as one zone is not a solution.

I am generally OK with the 9.2 Desktop Controller. Yes, the black is a bit forbidding. I have a preference for light themes, such as this forum. But the one thing that I can't forgive is the design of the Windows 10 task bar icon. I use a black task var. So the Sonos icon background colour (also lack) make it merge into the task bar. That means that all that is visible is a microscopically small "Sonos" text. This definitely comes into the category of "What were you thinking?!" This is a usability issue and it needs fixing please

I just bought a connect amp that is connected to my speakers in the kitchen. I also purchased a Play 5 speaker that I control directly via the iphone app. I was told that I can control the volume of each room but do not see how this works. Any help would be appreciated.

Bumping this out of my last thread to stand alone in this big bad world. has anyone floated the idea of a controller app for the new generation of Smart Home Displays (Echo Show / Google Hub) I have this dream that I can one day play music without talking (by talking I mean trying 500 times to get the naming conventions right) or using my phone Seems these displays offer an elegant, large screen control surface - LUXURY INDEED as you were

Basically I am very satisfied with the system. I have a few boxes throughout my house and would like the ability to set an alarm for the different play 3 and play 5 items that I have, but with individual sound levels. At this time the level you set applies to all of the rooms.

Following update to Mac desktop controller I received prompt to change system settings to allow the app to control my computer. That sounds ominous. If I allow control, what can the Sonos app do?

Thank you for making Spotify more enjoyable with the Sonos app by offering more than the annoying Add to Queue of the Spotify app. Play Next and Add to End of Queue are so helpful. However, please make it possible to sort albums by Recently Added, as you did for Apple Music. It is the way many of us select music. It's there for songs, but then you can end up queueing your whole library if you don't want to add an album's worth of songs one by one.

Is there any way to implement Summed Stereo (Dual Mono) to each of the Connect Amp output channels via software? I honestly don't know if it is even possible and for this reason I still have hopes. I currently have 2 separate outdoor zones (each one controlled by a different Connect Amp). When the speakers are relatively close to each other (like I have on my "Patio" zone where the ceiling speakers are 10ft apart) having separate stereo channels are not such big of a problem but when you have speakers far apart (like in my "Pool" zone where the speakers are 30ft apart) it becomes a major issue when listening to some musics. To be quite honest, even in my Patio, if you stand or sit right under one of the speakers, you don't have to be an audiophile to realize you are missing "some" of the content being delivered to the other speaker, and that is bothersome. But when you can barely hear the other speaker (due to its distance, like I have on each end of the pool) you realize that you are

Is it me or is anyone else finding it really difficult to read and see the screen. The dark colours may be nice and sexy but they are rubbish to work with. I keep having to move the screen around to try and get it in exactly the right place so that I see anything. It's a real pain!

Add the ability to set a PIN protected volume limit per zone.

Hi, I have a setup consisting of a playbar, sub, 2x play 1's, and a play5 in another room. I've been using them quite happily for a couple of years now and never had a problem until the last few weeks. I'm now getting the above message EVERY time I launch an iphone controller or the mac os app. With the iphone app, I can manage to get it to re-connect following the instructions to connect to an existing setup and by pressing the volume up/mute buttons (sometimes after several attempts) but I can't get the mac os app to work at all. It says it has connected after following the setup instructions, but it really hasn't and then presents the above message. Please help. I'm really struggling to use any sonos equipment!

I cannot find a way to sort (to my liking) my favorites list. Especially frustrating on the mobile app when I want to quickly access my top favorites that I listen to daily.

I've installed linux mint 18.1 and moving away from windows but I'm having trouble finding a sonos app for linux. What is the best way to make this work?

I want to hear from the business why they are turning their back on Linux. There is no official Linux app, and we have to reply on running the Windows app through emulation (WINE) which is not ideal.

The app says all speakers are connected and playing. Usually. Sometimes one of the speakers will not stay turned on in the app -- but in any case, seldom can I get all the speakers to play at the same time. I've turned them all off. Unplugged. Reset all the connections. It is really frustrating. Sonos hasn't lived up to the brand promise in a while. Any suggestions for getting my five speakers to play at the same time?

When I want to pair the Lutron Pico Audio Remote, I select the room where the remote is located (office) and then I am presented "select Sonos room for Audio Pico to control" which presents two rooms (living room and bedroom) that are attached to another Sonos setup with a different email address. And thus I cannot continue because the office room is not presented. It seems that there is no way to remove those two rooms. Please advise on what I can do to correct this problem. I have already talked with Lutron and they have indicated it is a Sonos problem. But Sonos indicates it is a Lutron issue. Any thoughts? Thanks in advance for your assistance.

Can anyone advise why it is not possible to save playlists created from music on an Android phone and is there a way around it?

Removing fuctionality in the PC Controller software makes me quite frustrated. I have to stop upgrading the Sonos software. Way too much bullshit is done because of lazy programmers and idiotic corporate decisions. My old controllers stopped working which was a great way to instantly have Sonos available to all my guests and all children in the house, internal or external. My Samsung tabs are too old to be used. My spare smartphones are too old to run the Sonos software. My previous iPhone are too old to run the software. Come on, Sonos! Wake up to what you're doing to your customers! I will now for the first time in 15 years STOP recommending Sonos to anyone I meet from now on. I've always been a big fan. Not anymore. I'm getting ready to throw everything out for sale to get me something else that I can rely on and doesnt make my day troublesome. Maybe even find something that supports bluetooth as well. By not letting me do everything through my PC anymore, is just super incon

Sonos Icon in Windows 10 changed to >|| after latest update. Is this correct?

Why has the compression settings gone from the new Windows App? I can't find the "advanced" section anywhere! I used this all the time as i suffer from drop out when streaming music from my PC to other rooms, turning on compression helps with this, and I switch it back to uncompressed when watching youtube video etc on PC, as there is a delay when compression is on.... It's still there on the phone app, but not the Windows version!?

I might sound like an idiot here - but bear with me - I’m listening to a song on Apple Music through the Sonos app and would like to listen to similar sounding songs in a playlist (using a mix of my own library and songs not in my library). Is there a a way to do this through the Sonos app? Through the Apple Music app I would just tap “create station” but I seem unable to do similarly through the Sonos app.

My wife keeps deactivating my surround speakers and subwoofer because the sound "scares her." Notwithstanding how irritating this is to recalibrate every night, I lose my mind watching a movie that is gradually becoming inaudible. She changes it in such small increments that I don't realize it at first. Its like Chinese water torture. I feel like I'm getting the Ludovico treatment in Clockwork Orange; she's killing my one true passion!!! Please give me master user access to regulate this. I can't believe every schlep with wifi access can change SONOS settings. Its a huge fault in the system. Worse still is when my brother comes over, thinks he's captain DJ, and changes everything again.