Contributor I

Can't login to Android Sonos App

Forum|Forum|7 years ago
November 5, 2018
2 replies
798 views

My phone app thinks my account is under an old email address. Even when I used the Forgot Password link, it sent the new password to my newer email address. I can login fine on the sonos.com site, so it is a problem with the app. The message says "Sign in with the account used to set up Sonos". How can I fix this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

jgatie

You can easily transfer your Sonos to a different account. Using the Sonos app for iOS or Android: Open the Sonos app. From the More tab, tap Settings > Account Settings > Transfer Sonos to a new account

W

wheelsmtAuthor

Contributor I

Thanks very much. I found this with a Google search also. I didn't realize the devices keep the account email from the time they were set up.

Sign up

Login to the community