Controllers & Music Services

Hello,Some thumbnails of mp3 music files, located on my Synology NAS, show the wrong album art in my S2 app (app version 12.2.5).How can I correct that? Thanks. 

Why doesn’t someone make the android phone app do the same things as the PC app? They both show Music Library, SONOS Radio, Amazon Music and TuneIn. But the phone app does not show SONOS Playlists. If I go to on this Mobile Device, I see Playlists, but I get a message that says, No selections are available. There are no instructions I can fin as to how to add to the phone playlists. Please, can someone help here? I would like the playlist I have set up on the PC to show on the phone so I can choose the fruits of my labor. Thank you.

I have seen this occur with repeatability under MacOS.  Both Catalina and Big Sur versions.  I set the Sonos device as my default sound output device.  As shown below, ManCave and SonosBeam are Sonos devices.  Within a couple minutes the wired ethernet stops working on my Mac and then eventually a kernel panic.  I am able to control spotify music on the Sonos using the MacOS Sonos S2 App with no problem.  All Sonos devices are wired with ethernet.  I see this behavior when selecting both One and Beam products.  Below is crash report from MacOS.  Thanks Davepanic(cpu 0 caller 0xffffff800fabf643): "Restart timed out in phase 'Notifying power plane drivers'. Total 30000 ms:vfs_unmountall: 570 msPowerOff/Restart still waiting on handler: 3997 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)[A4EDF9D5-1A4C-35EA-A92E-88332B37F8D9]@0x<ptr>->0x<ptr>PowerOff/Restart handler completed: 5002 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)[A4EDF9D5-1A4C-35EA-A92E-883

The music I play from the Sonos app is registered in Last.fm. The problem is that the name of the used Sonos device is also transferred. The example below shows how my device named “ALRUM” is included in the artist name (Pavement). This is terribly annoying as I have to manually edit all registered plays on Last.fmIs there any solution for this?  

Original Sonos customer, with 5x ZP100 units.  Still going strong. When we upgraded our TV system,  immediately bought the ARC and the Subwoofer. Only in set up did I learn that S2 CONTROLLER APP exists. Yes, S2 drives the two new items well. YET, in the same room is one of the ZP100 units and excellent ceiling speaks. We'd love to be able to play both.  Any way to link them??

Hi folks, I can’t get 2 different Ports to play different music at the same time. I thought the answer was here, but I don’t see a “Rooms” tab in my S2 app. (Photo of that thread below). How do I play different music on 2 different ports from the S2 iOS app? 

So when I search for Artists, Albums or Songs within the Sonos app, I get no results from Tidal or Spotify.  E.g. search for Beatles and nothing.  However when I search Playlists I get results from both Tidal and Spotify. I have tried chatting with support but getting terrible customer service and nobody is responding to me. Has anyone else experienced this? I have tried authorizing again, I have uninstalled and reinstalled the app and I have rebooted the router, nothing solves this. It is happening n multiple devices

I was wondering if someone could help me with this issue, which I have ignored for a couple months now. I have x2 Ikea symfonisk sonos speakers that I had linked to my Apple TV. Until December they were working fine but suddenly stopped working altogether. I decided to reset the speakers and set them up again and whilst doing this reset the Apple TV as well. The TV can identify the speakers (when I press the TV button on the handset) but when I select them as an option (tick the circle) it times out and reverts to the speakers in the TV. I know the speakers are working as I can link my iPhone to them but when done via the Apple TV box, nothing. I’ve carried out a few forum searches on this and it seems that others have had a similar issue. Most people seem to have lost the link. I haven't but the link no longer seems to work. Any help would be appreciated 

Hi All,Has anyone seen any official release notes for the new software update 12.2.3 released approx. 3 days ago?The Sonos site still appears to be showing the current version as 12.2.2 on the release notes page of their website?Strange the release notes aren’t updated at the same time that they release the software.Sonos the give away is in the name “Release Notes”… IE: Notes when you release software! 

Hi, can Sonos play itunes? Doesn’t look that way… please let me know so I can bring this product back to the store if not. Thanks

Just moved from a Buffallo NAS to a My Cloud Duo. I want to attach My Cloud as a NAS rather than as a Service so that I can continue to see my album art work, etc.. The My Cloud shows as Z: but I cannot get the Sonos app to accept this. Any help welcome.ThanksPaul Hugh

Hi everyone. I’m logged into my Sonos account with no problems, but no one else in my home can use their own logins on the service. Only my account is recognised. Is there anything we can do? Not even getting a drop down to see other Spotify (for example) accounts.In addition no one else can add their Spotify or other accounts on their devices because the Sonos app demands that they sign in with my Sonos account first. Surely it’s not supposed to work like this?

Hi, I haven’t seen a recent post on the topic. Can audiobooks purchased through Apple Books be played on Sonos?

How come the choice of the type of music has disapeared in the latest update ? when you go to explore, all the playlists are jumbled together, so if you are in a classical mood vs a blues mood, you’re f...ked….   

Anyone have an idea how to stop the pop-up window from showing up on the computer when using the controller on a Mac?  I checked preferences. It’s very annoying. There does not seem to be a way to stop it form happening or even close it. You just have to wait until it closes on it’s own.Any thoughts?

Krull och kriminell finns på Spotify med många pod avsnitt.Sonos får jag bara fram en live sändning. skulle önska att sök funktionen var mer snarlik den i Spotify  då den inte är lika  känslig för felstavning.    

I have just purchased a second CR 200 for my existing S1 system.  The first CR 200 is connected but intermittantly stops working.  The second controller will not connect to my system.  The message the CR 200 is displaying is that is it is “searching for Sonos components… The network configuration for this controller has changed.”  Understand this as it was connected to a different network.  Having spoken with Sonos they say they have a live issue with connecting new equipment to an existing system and I need to wait for that to be resolved. I beleive this is a brush off.  Can anyone assist? 

HiOn software 12.2.4 the latest and none of my speakers will allow me to adjust volume limit, it allows me to slide to slider down or up but just defaults to 100 as soon as I release my finger off screen!Has anyone else encountered same problem?This is on Arc set up, beam set up and playbase set up on both my iPhone and iPad  TIA    

Just downloaded the s2 app, starting it, tells me that i need an update ‘Sonos found on this netwerk, update your system...’When i hit update i have to login. After login, nothing happens… no update, no error, no message, nothing. I cannot get past this point, it keeps asking me to update and then to login…Unplugging my play:1's and playbar doesn't helpSee also s2-setup-issue-6845804 

My Sonos system is connected fine through my PC and Samsung phone but suddenly my iPad IOS 14  app is no longer able to find my Sonos system. I’ve activated the Sonos system through my iPad system settings. I’ve rebooted the router three times. I’ve rebooted the iPad 3 times and reinstalled the iPad 3 times. I’ve tried connecting the router to a speaker with an Ethernet cable and still it cannot find my Sonos system. The system continues to work through my PC and Samsung phone. It has been working fine and I have made no changes to the system. All other wireless devices working fine.

Ho due case, una dove ci vivo e un’altra in campagna con più sistemi sonos si può  usare lo stesso login in due case separate?

Anyone know what the latest update did from a few days ago? Do not see any release notes, just 12.2.2. 

Would love to have the ability to have grouped speakers at equal volume in a quick way, with aclick instead of having to scrub the two to match. 

Evening all.I’ve now upgraded all my old gear and gone full S2.Not greatly worried by the value/promises/what’s to come debate BUT, would love to hear your audio assessment before any after of going Amazon HD on S2 please.All my boxes ( Connect Amp’s and a Port & several SW’s) are linked to B&W CCM 684’s and 682’s and are hard wired RJ45..Simple question ….  can you tell the difference? Before Amazon HD and after going Amazon HD on an S2 system? And how big of an improvement is it?Thanks

I recently purchased an M1 MacBook Pro with OS Big Sur. When I migrated my files from my prior 2011 MacBook Pro and updated/reinstalled the Sonos1 app, everything worked well except that my Playlists were not imported. I spent a long time on chat with Sonos, who directed me to various bits of information on the topic. Basically, it seemed that when Apple switched from iTunes to Apple Music with OS Catalina, the relationship between the music files and the xml files that support Playlists was disconnected. So they wanted me to find the correct xml files (iTunesMusicLibrary.xml) and add them as a folder in the Music Library. But they didn’t know where they were. I looked in the new Music files. There is a file called iTunesMusicLibrary.xml, but when I added it, nothing happened. Sonos suggested I call Apple to find out where the files were.So I called Apple. Their support department was worthless. First I did a chat, going through all the issues. That took a long time. I basically asked