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pedro manuel
Contributor I
December 5, 2020

CR200 doesn't connect

  • December 5, 2020
  • 11 replies
  • 3193 views

I have purchased a CR200 remote and am unable to connect it to Sonos net. I have a bridge and 1 zone players connected over Sonos net (not wifi) and can connect my iPhone but the CR200 will not connect. It sees the network and says it is trying to connect but then fails and says your Sonos component was not found. I've reset my router and the Sonos system and reset it up from scratch but still no joy. I also tried pulling its battery out and didnt work, the CONTROL still does not connect.

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Mark P
Mark P
Retired Sonos Staff
February 1, 2021

Hi @Fisher_1 and @pedro manuel.

Thank you for reaching back out to Sonos Community.

 

@Fisher_1 Sorry that we only have one option to do a factory data reset.

Mark  Having looked other further posts I note that another user had the same problem with not being able to access Settings 

Yes, we have noticed some customers are reporting the same problem.

Since the two of you are having the same issue and we already track this kind of issue.

I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in depth troubleshooting steps as well as a remote diagnostics that can be remotely gathered from your Sonos devices with your permission. 

If you need help with any other information, please be sure to let us know.

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