Controllers & Music Services

Problem: Pixel XL (smartphone) was connected to my system via SONOS S2 for about 3 weeks working PERFECTLY.  Now Pixel XL won’t connect and I can’t find any way to reconnect it even using all my old S1 tricks.Background: I upgraded my system from S1 to S2 using my Pixel XL phone.  It was used to perform the system upgrades and first to get S2 app added and S1 app removed.  Afterwards, functioning perfectly!  Been using it successfully without any issues for around 3 weeks now.Delay to Upgrade:  Not that anyone needs an explanation, but I replaced our FireHD 8.1 (2017) with a FireHD 8.1 (2020) to use as a SONOS controller for guests/petsitters.  I was holding off migrating the system/rooms to S2 until either: SONOS would actually show mercy to us long time users as first they were hinting and eventually did drop support for FireOS 4/5/6; or, I had a replacement device so that our houseguests wouldn’t be without a controller!  So, upon receipt of my upgraded tablet and after a white-knuc

HiCan I suggest the following changes to the Android S2 app, please?Please make the mute button bigger. I have to hit it two or three times for it to activate.S2 ScreenshotPlease make the app load quicker. It takes a full 7 seconds for the app to load and if i navigate away from the Sonos screen, it has to load all over again. This is very frustrating when I am working on multiple apps. If I setup a group of speakers all linked to my Beam and for one reason or another I need to mute this, the group gets broken and I need to set it up again.Thanks for you support. Arrowmaker 

Hi, I would like to stream audio from my Nvidia Shield TV to my Symfonisk speaker - are there any apps that do this? Or is there another way of doing it?

Over the years I have bought Sonos Play 5’s x 5 (Gen 1). 1 x Move, 2 x Amps + 2 of the latest Amps, 2 x Play 1’s and 1 x Play 3’s and Playbase. In short invested a lot of money and much of it doesn’t seem to work these days. I now have 2 Apps to run the system, is SONOS crazy?So disappointed on the so called progress, I should have stuck to my British Cyrus system as this is now American junk.The real question is there anyone out there that will buy it off me and I suspect the answer is NO?To say I am disappointed with the performance is an understatement. I suggest the App software writers should be sacked and someone who knows what they are doing write an App that all components work satisfactory under.Did I say I am disappointed, YES I AM?

I just bought this because of Apple Music support. I have set up Google assistant and when I say hey Google play …. on Apple Music it says “not supported”. I have also added the speaker to my Apple home and when I use my Apple Watch and say “hey Siri play …. On Sonos” (I’ve named it Sonos via Apple home) it doesn’t work. Any ideas? Or do I just subscribe to Spotify for direct support? 

I’ve got to setup five Galaxy Tab 8’s tomorrow which require ability to play local music stored on the device. 4 months ago i know this wasn’t possible - has there been any updates that have fixed this before i spend ages trying to configure them. If not - suggestions at best work around would be appreciated as i don think my client will be happy if i tell them they need 5 music servers too :(

Title pretty well sums up the problem. I’ve been playing music through the JDT Rocket Player on a Galaxy S21. I’ve done some substantial updating of my library played via Rocket. None of these updates are showing up when I select to play music from my local device.I tried rolling back to previous version of the Sonos app as recommended on a previous string addressing this problem. Chrome is preventing me from installing the download.Any suggestion would be most appreciated.Dan Taylor 

I have this same issue as listed in many other questions- but none give a solution ...except contact Sonos help? Surely there must be some sort of fix. I have downloaded the app. My computer recognises both Sonos speakers- but the Sonos App cannot find them?! The speakers and this computer are on the same wireless network. I have turned off firewalls, I have turned off vpn, I have turned off and on my router and this computer. No change. Sonos system is not new. Just trying to connect to new computer.

Starting last night my connection to Amazon music is failing.  I have an active Amazon Prime account.  I have deleted, re-added, and re-authorized the Amazon service in Sonos multiple times.  I have had one of my (5) SONOS ONE G2 speakers connected via ethernet cable for SEVERAL months without trouble.  My home internet configuration has not changed in months.  I use the Amazon stations daily.  Still getting the same message: “Unable to play “ANYSTATION” - the connection to Amazon Music was lost”. I have submitted a support diagnostic to Sonos.  The confirmation number is 833045471.  Please advise.

Now that Google Play has moved to Youtube Music and no longer supports thumbs up/down on Sonos I’d like to try out a service that does! I can’t find a list anywhere, and trial and error is very time consuming. Is there a list somewhere? If not, can we crowdsource one here? At least as a snapshot in time.

So, I heard a demo of the Sonos One SL (These things are awesome speakers, no microphones - some of us old folks love the fact that there aren’t microphones!) and the sound was excellent. I fell in love. We are looking for a good sound solution in multiple rooms streamed from my Android device. I saw the Android on the side of the box, and bought two units home from the store that day. After a neve-racking 3 hours, I couldn't do anything besides play Pandora / Spotify / YouTube Music from INSIDE the Sonos app. Each Sonos sub-app was a castrated version of the real thing you might get from Google Play. Watching a You Tube video in the You Tube App? No sound thru these speakers. Using Disney Plus? Nope, can’t do it. Using ANY Android app not in available Sonos’ library. Sorry, no sound for you. Apparently, you can send local audio directly from an Apple Device to these speakers using AirPlay. Good for you guys. Congratulations. I bet that feels great. But please, Sonos, take the Android

I have large playlists of tracks stored on a NAS. While SONOS is playing my imported playlists well, I am not able to resume playing after I have selected another source and SONOS restarts playing the list from the beginning. I have noticed that this is a feature many of other owners would welcome. However, all related posts have been closed for comments. Hopefully this is a sign that the SONOS engineers have got the message and very soon will satisfy its customers by offering a sustainable solution. I keep my fingers crossed. 

Since a few weeks I can't add songs to the queue anymore in the SONOS S2 app. This is the case on my phone. This was the best function of SONOS. What happened?

For some time, our Sonos sound bar went off when we used our XR11 remote to turn off our TV.  Then it stopped.  The XR11 always worked to control the Sonos Sound Bar volume but at some point, the sound di not turn off when we turned off the TV, which was annoying -- we would have to turn the volume all the way down.  I posted about it here: Mystery solved!  At some point, I must have changes the topical fiver connections from the TV to the cable box.  Turning off the TV does noting for our cable box, so the sound signal still came to the Sons.  I moved the optical fiber back tot he TV and, when the TV goes off, the Sonos goes off.  Mystery solved.

I recently became a Spotify Premium subscriber. Knowing I can play Spotify on Sonos systems, I was shocked to find that Spotify podcasts cannot be played through Sonos. Why the hell not? Why is Sonos blocking part of the Spotify content?

I am curious if ANYONE has ever had Sonos Radio play properly? After 7 years and many, many hours of research and talking with customer support, I have not had luck. Highly disappointed in this system - who cares how it sounds when the content is all chopped up

We have a Sonos One & Sonos SL paired as stereo controlled by a Amazon Echo Dot, this is used with Amazon Music Unlimited. I am considering cancelling my subscription to Amazon Music Unlimited and switching to Spotify. Do commands work the same on Amazon Music for instance all we had to say was Alexa Play Radio 2 and Radio 2 started, or Alexa play Fleetwood mac and on came Fleetwood Mac. Ive been told its not as easy with Spotify, and different commands are used. This would be ok with me, but not with my Mrs, its taken absolutely ages to get her to use Alexa, and almost as long to get Sonos Speakers. main reason for change is the Spotify app is much better than Amazon for me. So if Spotify isn’t as easy with commands i will leave it alone, rather than cause issues with the other half

Has Sonos ever provided an explanation for remaining stubbornly opposed to providing at least a 5- or 7-band user controlled EQ in the app? Online searches reveal a fair amount of discussion of this topic over the years, but I can’t seem to find any definitive explanation from Sonos - just a lot of talk about Trueplay, which really doesn’t do it for me.

Hi I know there was a Sonos update pushed around 11-11-20.  Also upgraded to iOS14.  Now I don’t see my Sonos speakers at all when using Apple Music app and trying to Airplay2 to the various speaker sets.  The Apple TV’s I have do show up in the Airplay 2 list.  Just my 4 different Sonos rooms don’t show.  Anyone have any ideas?  Thanks.  

Since upgrading to S1 11.2.4 the internet radio station Phsychedelik Ambient will not play.  I have tried TuneIn, myTuner Radio and Sonos radio all with the same result.  Station plays fine using TuneIn web app.  Appears to be a Sonos issue.  Occasionally when I attempt to start it the TuneIn lead in plays over and over, station never starts.My system is PC S1 control app, bridge and 2 Play3s.How can I get this fixed?

This is a post to help others with Google Search. The problems I had, and the fix.On my Samsung Galaxy S9+, never had a problem, when I changed the router and reset the two ARCs to use it. Wifi & wireless, flawless.The older Note 8 device? When it was the S1, it worked, then the upgrade to S2, worked for a while, then stopped completely. I never got it up and running again.As I work as an IT professional, this was a challenge. I figured it was a combination of older Android on the Note 8, security, the Wifi type 2.4ghz vs 5ghz, some weird configuration.Finally I had wired with RJ45 ethernet cables between the router and the Den TV for “wired” Netflix, Chromecast & Amazon Prime, with a cheap 5-port hub behind the TV.I plugged one of the ARCs wired into the hub, and when it powered up, Lo & Behold, the Note 8 now sees ALL the ARCs in the network!!!So if at least ONE Sonos speaker is wired network to the router, it acts as a “gateway” to the other speakers on the Wifi through

Hi,I’m currently on Sonos version 7.1. Haven’t used my system for a while and am now wondering whether to upgrade to S1 11.2.4?System Info:Sonos Connect ZP90, digital out to HiFi system music files in iTunes library macOS El Capitan planning to upgrade to Mojave, possibly Catalina shortly. mainly using desktop controller version 7.1 as interface, iPhone (iOS 13) as remote onlyDoes anyone here think there are advantages staying at 7.1? Or is there a unanimous consensus that 11.2.4 is the better option? Many thanks for your thoughts on this... 

Hi,I have Sonos Amp controlled via Sonos S2 on macOS BigSur.I can use funtion keys for Pause/Play; Previous and Following, but I cannot use Mute; Volume + and Volume -, with this keys I can controll Mac only, not Sonos Amp.Please, have anyone some solution? Thank you

I have set a Sonos one in my house, but the phone will still connect to Sonos when i use wireless earphone sometimes even the phone doesn't connect to wifi. very weird…. :( 

**Please no comments about what the human ear can or can not hear --  plenty of existing threads for that debate.**I went down the rabbit hole of re-ripping my SACD/CD/Vinyl into higher quality files now that S2 supports 24bit - 48Hz.  I’ve found that these files play pretty well direclty in the S2 app even though some exceed the “1536 bit rate” mentioned here.    If there is a way to play even higher resolution files, I’d like to do so?I also wondered if my 5.2 Home Theater Sonos setup with Arc, 2 Fives, and 2 Subs might play Multi-channel FLAC files.  I’m curious if others have tried this expirement and if so, what have you found? My Setup  AppleTV4k → Arcana (highly recommend) → Samsung TV and Sonos ArcSurround Music Library running on the latest Plex Media ServerHere is what I have found:AppleTV using free VLC App with Plex Media: Plays up to 7.1 24bit/192Hz Flac files and displays as “Multichannel PCM 7.1” in System → About My System.  However, the UX sucks.  The rear channel is m