Controllers & Music Services

I am quite aware that this topic was asked before. I could find no satisfying answers, some were closed.  How can I add my wifes audible account to mine for use with sonos from a tablet? The app enables me to use one and delete the other.  My wife has her account on her mobile, mine is on my mobile. It seems that deleting one from the sonos system on the tablet deletes it from the mobile! THANK YOU!  stefan

Hi, I have all current gen 2 paired 5   sub which is grouped fine. I just paired 2 Ones which are in another group. Is there a way to group all together and sync? Not used for home theatre, just music. TIA

Can anyone please tell me what was changed in the S2 App update issued on March 2, 2021 and was there any problems regarding the update ( i.e. dropping speakers, glitches, etc)? Thanks in advance for any answers 

Hi, apologies if this has already been asked and answered, I could not find it in the forums.  We have numerous Sonos products in the house and myself and my daughters have Spotify accounts.  What I would like to achieve is as follows:If I set it up so that each person in the family has a Spotify premium account, via a family account, is the the following possible:Person 1 using Spotify account A via device 1 (say laptop) is listening through Sonos app and speaker in the kitchen.Person 2 using Spotify account B via device 2 (say smartphone) is listening via Sonos app and speaker in the basement.Person 3 using Spotify account C via device 3 (say iPad) is listening via Sonos app and speaker in the bedroom.All three of these listening sessions are occurring at exactly the same time. Is that possible or is it that one sonos network can only be actively playing back 1 Spotify account at a time?

All radio program titles have stopped updating. The music currently playing updates correctly but the program doesn't. So when I start Sonos in the morning I see last night's show title but today's tune! This happens on all providers, TuneIn, Radio player etc. It started some time ago on Sonos v1. I updated to v2 but it's the same. If I re select the same station it gets the correct program but never changes.Any ideas appreciated!

Hello,I find often that if I start a new queue say for example on my Macbook (e.g. let’s say Spotify Playlist B having previously played Spotify Playlist A, on another device, say my iPhone, it will show on now playing the correct song but when I go to the queue it will still show Spotify Playlist A as the queue even though B is playing.  If I force close app and reopen it then shows playlist B correctly. System is S2, all updated, no connectivity issues as far as I can see.

In the YouTube music app I can instantly create a radio station based on a song or a playlist. As far as I can tell this is not possible in the Sonos app with YouTube Music integration. Can we expect this feature at some point?

Hi Guys,Does anyone know whether the Move will be receiving the functionality recently announced for the Roam where it can seamlessly transfer from wifi to bluetooth when out of wifi range? Cheers, Wayne

I can’t figure out how to specify the path to my network drive. I connect to it on my Mac via:smb://mycloudex2ultraFrom there, the path is Public/SharedMusic/iTunesMusicI have tried this in the Sonos setup window:\\mycloudex2ultra\Public\SharedMusic\iTunesMusicBut after clicking Next and providing my Username and Password I get an “unable to add the music folder” error.Can anyone help?

I use my Sonos system (a bunch of Ones, Beam, Sub) throughout my apartment for both TV and Music. I always have to make volume and EQ adjustments when I switch between the two. Is there a way to create different default settings for TV vs music? If not, I guess this is a feature request 🙂

I’ve seen this problem in the community a few times.  I have a completely S1 set of hardware working fine with Android and MacOS controllers.  The Windows 10 controller on a laptop stopped working (see two screenshots - the installation suggests that the existing system has been found, and then “Sorry, we can’t connect” back in the app).  Has anyone got a routine way of addressing this?  I’ve uninstalled the S1 controller, downloaded from Sonos.com and installed again - same issue.  It used to work fine on Windows 10, but sometime last year it stopped working. 

Problem as per title -  the new S2 app no longer persistently shows the elapsed and remaining times for the track being played. It does show the progress bar - but not the times as numbers. The times appear when the track starts but then disappear after a couple of seconds. Same thing if you touch the progress bar while a track is playing - the times re-appear, then fade. There is no setting to control this. I really dislike this - I like to be be able to see the times without having to continuously be tapping the screen. Why on earth would Sonos think it’s a good idea to make this change? Very annoying. Anyone else feel like this?

I normally use spotify to stream music. Now I need Apple Music instead. But when i stream as I do with spotify, I cant leave the network. I hve set up the apple music the same way as with spotify. what am I doing wrong???

As per title.  On my laptop I can delete the queue but only able to when I click top right of a song.  But same happen with next choice?

My copy of the iOS iPad app no longer has a “Playlists” category on the My Sonos screen. Is anybody else having that issue? I can’t figure out how to fix it. My playlists are still showing up in the iPhone app, and on iPad I can still add songs to my playlists. I just can’t access them.Note that these are not imported playlists. There were created via the Sonos iPad app.

Hi,Is it possible to add/import a sonos playlist into spotify ?Thanks for your helpGuy-pierre

Is it just me that wants to sit down and listen to music without all the annoying nag screens for S2 updates?  STOP IT     

So is there no way to turn off the nag screen to update to S2 in S1?It’s filling out like 1/3 of the screen, it’s pathetic.I thought the whole idea with S1 was to branch off us oldtimers who are not interested in going along with the new Sonos direction. 

Look guys, I really like my sonos system, I've got speakers all over the house... They're all older S1 compatible components. They all work and I'm happy with the system as it is right now. I don't have plans to spend a lot of money to replace equipment that is functioning so would you please just stop constantly trying to get me to switch to S2?This incesante encouragement is an annoyance and is doing the opposite of convincing me to buy more Sonos equipment. It's a major turn off.Please, do me and you a favor and please just stop trying to convince me that I need to get rid of functioning equipment. Stop the S2 upgrade messages and banners, please!

As many posters have note, EQ and Balance are important controls to access yet they are buried in the menu structure. Since EQ and Balance vary by room, I suggest adding a link to the volume popup:Easy EQ Access MockupIdeally clicking on the EQ button would then add the EQ/Balance controls to the same popup, under the EQ button line.  

With Roam I won’t always be on my WiFi thus reaching my NAS-based library will be tricky.  I could use the remote app that comes with my NAS but it’s clunky.  I would prefer to define my music library in S2 and thus reach it via 4/5G.   Is this possible?  If so, how to set up?

Hello I have Philips PUS8503, made in 2018. So far my experience have been amazing with ARC, but i have one tiny problem when it comes to turning TV ON. My arc is right in front of TV so it is covering TVs light that processes signal from remote. So my issue is: When i want to turn on TV with remote, it seems like that ARC doesnt get signal from remote, so it could pass it to TV. Everything else works amazing, i can turn volumes up and down, stop and play movies, and turn TV OFF with same button that turns it ON. So anyone have any ideas of how to fix it?Also doesn anyone have any idea why i cant get DOLBY DD+ ATMOS from netflix app? At first i thought that my TV doesnt support it, as spec info is different in different countries, but then turned on movie via USB and on TIDAL and sonos app showed ATMOS logo + i could hear a huge difference. I have the needed premium subscribtion and streaming quality is set always to HIGH + i have 500Mb/s optical internet. So yeah, havent found solutio

Hey Sonos Team: will you guys ever be adding subwoofer level controls to the main screen of the app. I find and I’m sure others find it takes a lot of steps just to adjust subwoofer if say watching a movie at home etc.  thank you,George

Hi folks. Have appx 50 GB of digital (MP3) CD music currently using an old Apple Time Capsule as a NAS. I have an Orbi router with a free USB port connected to my cable modem. Can I copy my files onto a 256GB USB flash (thumb) drive and then have Sonos look for the music there? I have a Mac and the the USB drive does not show on my network (on the Mac) when it is plugged in to the Orbi. Should this work? And if so, what would the path be. I suspect the Apple Time Capsule is on borrowed time, and I turn off my computer and want Sonos to be able to see the music library even when computer is off. Thanks for help!

Hi All,I can see that Sonos just pushed out version 13 of the S2 Sonos controller app.Does anyone know what the new features are of this major version upgrade? I looked at the Sonos change log and the last information posted was about v12.2.2