Controllers & Music Services

I want to request a move of one system setting “Nearby System” to the first page after starting Sonos and not connecting.  I travel between several locations a few times a week. Each time, I open Sonos and get a “No Products Found” message with a CTA to go to system settings. I click on it and then when system setting loads, I have to scroll down to see “Nearby System” to (re)join the system again. My change would eliminate the extra clicks and poor UX.    

HiI just reset my Sonos Arc, I have logged into my Sonos account on the website and it still shows under “system”Will this disappear eventually? I plan to gift the the arc so don't want it showing under my Sonos account, is there anything else I need to do or should it vanish eventually?Sorry wasn't sure where to post this.Thank you

Its a very complicated product!There is no Bluetooth.I really dont understand how to upload music to sonos?I down watch t.v.So now my only thing that I need to listen is to sonos radio?Its so disappointing! I weist a lot of money to pay for this 😞. What is my options exept your radio? *My product is sonos beam 2I wanna listen to music from my country.

I feel I’ve tried everything to add my own music to Sonos after it disappeared some time ago. I’m using a Macbook Pro running Monterey 12.7.5 and Sonos (on the Mac at 16.4.2).It fails when asking for my id and password - I changed my id to ensure it was correct using the Terminal app. Am I correct that the password should be the one I use to log on to the Mac with?I’ve checked sharing options and they look OK but I can screenshot anything.Really, really frustrating and I know this isn’t the first time this question has been asked :-(

Amp user here.I recently found a cool, local Portland station called xray.fm. They play ZERO ads on xray.fm which is one of the parts I love (I donated to them).I thought I’d check if there was a way to listen in Sonos and was thrilled to see xray.fm show up when I searched. I added it, clicked play and was immediately assaulted by ads! I know they aren’t coming from the actual station, so who is inserting the ads?Like probably all of you, I purchased Sonos hardware at great cost and I can’t imagine it would be Sonos inserting them.Can someone help me understand where the ads are coming from and if there is a way to stop them from being inserted?

Using the App, I can see all rooms and stream to each of them individually. When I try to "join" them via the App they immediately ungroup back to single rooms and only the first room plays music. I used to be able to achieve all this via wifi but a new provider and router has made connecting by wifi impossible. I have joined all via ethernet and all speakers have been assigned IP addresses via DHCPEach room has a network switch between the router and the speakers  

bonjour, est-ce que radio France est toujours accessible via TuneIn ?Moderator edit:Google Translate-Hello, is Radio France still accessible via TuneIn?

Hi all, I'm new here, but have a fairly old setup on 3 Play 1's and a Play bar. I have recently moved house and found that I needed multiple AP's in order to get WiFi around my house and garden. I opted for an Omada system, consisting of an EAP225 (Outside) and an EAP610 inside. Both are wired to an EE router which has the WiFi turned off. The issue I have is I can attach them all to the system, but I can't play anything other than Sonos Radio. I have a Deezer account and whilst I can see my favourite songs / playlists etc, when I press play I just get a spinning wheel of doom. I have also tried with BBC radio, and I have the same issue. It's almost as if it can't attach to the internet. I have tried downgrading my entire system to 2.4ghz, and I have tried plugging one of the Play 1's directly into the router, and still the same result. Interestingly I tried downgrading to S1 and it did work, but one of my Play 1's won't downgrade for some reason, and after 3 hours of talking to Sonos

I tried to connect my Era 300 by wifi with my pc for the 1st time. I tried to use the website’s app but it didnt find it. 

Since the recent changes, my Beam (G1) keeps disappearing from the system. With a lot of fiddling, I can get it back but haven’t managed to identify a consistent simple workaround.  Suspect this is something to do with switching between TV (optical connex) and Sonos system as the system is generally used for radio in the day and TV at night. Mark Enderby

I’ve upgraded to new iOS app (80.01.11) on iPhone running 17.5.1. Sonos Playbar & Play:1.Sonos app settings have Local Network & Bluetooth enabled (disabling either makes no difference). App reports No System Found, and I can’t add system. It is connected to my Wifi (I can see the devices via wifi mgmt tool). I can see and control the system via Sonos Controller for PC (v16.2) over wifi - so there is no problem with my network setup, or the Playbar/Play:1 connection to the network.Is this a known problem on this new app, any known workaround or fix? 

It’s getting “better” and “better” with every update, now iTunes compilations are multiplying and no content can be played when selecting them. And some artwork is still missing, although it loads a little bit faster at least. This app and company is a joke, seriously. I just went back after a few month to see whether it works now, and it doesn’t. Worse, now the apps from the iPhone are no longer reliable to even play ANY music... 

Since the app update the ‘continue listening’ section within the BBC Sounds music service doesn’t work - whenever a title is selected it just starts from the beginning. Is this likely to be fixed anytime soon, because it’s really annoying?

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

Following the recent Sonos update, the desktop application refuses to add the library. Despite numerous results on search, Sonos seemingly is refusing to resolve the 913 issue.It was suggested I move the library to an external hard drive. Which I did and now I get the 1002 error. Sonos resolution to this is meaningless and doesn’t help. Apple Music will play through Sonos but the Sonos app refuses to load the library which means I can’t play any music using either the desktop or the mobile app.Has anyone found a solution this to and please in plain English. There are a lot of answers which are gobbleeegook...

I have an ipad air 12.9” M2 6th gen 2024. Trying to trueplay the ARC I get device not supported. The official trueplay page does not list this model as Not Supported or in Coming Soon.Will trueplay be supported or is this a bug?

I am using up to date sw om my system and app. I have Sonos Connect gen2 playing Tidal. Why do songs end abrupt just before real end? I do not find any setting about fading between songs. Anything I can do?I am using ethernet cable to the router. I have 1GE switches and 250Mbit WAN.

i’m so disappointed…my phone can connect just fine to my somnos system but soince updating my mac to macos 15.0.1sonos app can’t see my system i check in security settings, sonos app is allowed 

Provocative question. Currently still running the 16.1 app on Android. Have a range of products from S1s through to Arc + pair  Era300s. System is mainly used for listening to music from NAS and surround sound for TV/movie watching. Some functionality is now greyed out in the 16.1 app, other than that I'm happy with the old app.Is the new app now safe to upgrade to? What would Sonos representatives present on this forum recommend? Is your new app now safe to use? Is it a better experience versus the old app?As an objective measure for when the Sonos executive team should start to receive bonuses again I'd suggest an 90%+ yes response rate to these questions would be a good yardstick. 

Litt Live (formerly Dash Radio) inside Sonos has had an issue on my system for several months. When I play a Litt Live station, it gets added to the list of "Recently Played" items in Sonos.However, when I try to replay that Litt Live station from the "Recently Played" list, Sonos always serves a "Content is Unavailable" error. I tried to troubleshoot this with Sonos a couple of days ago, but they couldn't help.After almost 2 hours wasted on the phone rep and with their chat rep, they finally told me that the reason for the problem was that Litt Live "had been removed from Sonos" and was no longer an available service. They said that the Sonos developers had just had not gotten around to removing the Litt Live service from the services available, which is why I was still able to remove and re-add Litt Live (per their instructions) to try to troubleshoot. Does anyone know if this correct? Is Litt Live no longer available as a service inside of Sonos? Thank you.

When I change radio stations the Sonos screen does not change to the new station. Tonight, several hours ago, I was playing BBC Radio 4, I then switched to Radio 3, then BBCScotland, then Radio Swiss Classic, then MDR Rundfunk. However, the screen still tells me I’m playing BBC Radio 4 !!!Dear Sonos reps, were you aware of this, or am I first in line?

Hi, I use the latest Spotify App on iOS 18.0 and setting up the alarm with a Spotify playlist does not workwether I use and existing alarm or create a new one the following happens:Open Edit Alarm → Music I search for my playlist  Select the playlist get “Set Alarm music” promt - “ would you like to use”XXX” for your alarm music tap “OK”  App goes back to Alarm overview “Alarms” ( I can see it briefly stepping back in “Edit Alarm”, then back to overview “Alarms”)  Alarm music is not changed / still Sonos ChimeI tried reconnecting Spotify, reinstall App and its Spotify premium

Hi all,How do you manualy rearange queue order? Is it possible?Thank youNeven

Finally after lots of battles, I have enabled Sonos to play an Apple music track .  Two questions: why doesn’t it report what it’s playing and separately: why can’t I edit tracks in my music library - perfectly possible under previous iterations.

Hello, As Sonos claims to make the new s2 app more user friendly and customable.  please allow users to add their streaming radio url’s. Tunein is horrible. I don’t wat to pay for a relay to listen commercial free.Just counted the commercials during one tune turner song! 3 times !! 3 times serious a commercial for Disneyland Paris! So disturbing. so Sonos, allow users to add streaming urls. regards, willem