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rosswells127
Prodigy I
July 16, 2024
Answered

Music Library Compilations Issue Under 16.3.

  • July 16, 2024
  • 147 replies
  • 7694 views

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...
 

Does anyone else have this issue?
Ross.

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Best answer by Corry P

Hi @rosswells127 

I’m not sure why you posted this twice (please don’t), but we are aware of this issue and are now investigating. Thanks for flagging!

147 replies

Contributor I
July 18, 2024

Yes, I just updated today and ALL of my compilation albums across Genres now have multiple entries with tracks completely out of order or missing.  Sonos is just a cluster of crap.  So disappointed. We’ve invested in speakers across our home and can’t use the vast music collection in any easy way.  They’ve trashed the system and don’t seem to care what users think.

Lyricist III
July 18, 2024

yes, just now - updated, and same issue is up for me.  
it appears on desktop app, android app, web app
for each compilation album, I’m seeing it appear the same number of times as there are tracks on it
but the songs aren’t there at all - in that when I click on one of the ‘albums’ I see a blank screen with ‘no selections are available’ instead of the track
my data sits on a NAS, and is all good, exactly as it should be

Lyricist I
July 19, 2024

Same issue here after updating to Sonos Controller for PC v.16.3 (Sonos OS S2).  Multiple entries under “Album” and many of those entries say “no selections are available” when you select them.

I only have a small music library, hosted on a networked drive, so I deleted it from Sonos and completely reinstalled the library.  That didn’t fix the problem.  Still have same issue.

Fingers crossed for a quick patch from Sonos.  In the meantime, local music library is unusable.

Lyricist III
July 19, 2024

A workaround, depending on how you have your music organised on your NAS (at least in the web app - haven’t tried the Android app as it’s still crashing) is to use Folder view rather than artist, album etc. I have music organised into folders according to Album Artist → Album Title, with compilations under Various Artists. This appears to be the only way to get compilations to view and play as they should.

Lyricist III
July 20, 2024

I appreciate the suggestion anorakus, thank you

but is it really too much to ask that Sonos test the code before they turn our muti-thousand-dollar systems into bricks - repeatedly.  I’m sure Sonos will eventually ‘fix’ it, but would we accept this with any other kit we have?   Imagine if our cars peridodically stopped working, or our fridges, or watches, or phones……. 
I think I’ve reached the end of my patience, and time to dump more than a decade of Sonos and move onto new hardware.  

MoPac
Headliner III
July 20, 2024

 Same here.  Folder view works, but should not have to use that.  Screenshots show the album in question and the fact there are no tracks contained within.

 

Lyricist III
July 20, 2024

I appreciate the suggestion anorakus, thank you

but is it really too much to ask that Sonos test the code before they turn our muti-thousand-dollar systems into bricks - repeatedly.  I’m sure Sonos will eventually ‘fix’ it, but would we accept this with any other kit we have?   Imagine if our cars peridodically stopped working, or our fridges, or watches, or phones……. 
I think I’ve reached the end of my patience, and time to dump more than a decade of Sonos and move onto new hardware.  

Hi - completely agree it sucks that album view is broken and we have to resort to folder view.

I suspect that someone mistakenly referenced the 'Artist' rather than 'Album Artist' tag in the latest firmware update..?

 

A.

Lyricist I
July 20, 2024

I have hundreds of compilations, now after the 16.3 update i have multiple editions of every one, some with content some without!

What is going wrong with Sonos, after 13 years of singing your praises and recommending to friends you appear to have lost it completely! Still waiting for the Music Library features to be reinstalled and now this shambles. 

MoPac
Headliner III
July 20, 2024

Anoraks:

 In my tags the Artist & Album Artist are exactly the same.

Contributor I
July 20, 2024

It’s unbelievable and treating us with total contempt to release this update 

now my music library is largely unusable 

They need to take it back a version and try again