Controllers & Music Services

I can no longer control the music selection or volume on my Sonos equipment. Due to the new app it is dysfunctional. If you will not roll back to the old app then we will collectively need to seek a refund on your equipment as it has been mis-sold.

Hi I have came up with a workaround  for the issue with international radio station streams not playing in the UK. Here is the solution not ideal but it works. If you have a ROAM or ERA 300 speaker connected to your system you can use your phone to open up the Web app for my tuner radio find the station you want then connect your phone via Bluetooth to one of the above speakers and group with any other sonos speaker in your system. As I said not great but I have my radio stations  back on sonos. 

I’ve read a couple posts, and it appears you cannot use multiple Sonos accounts on 1 system. I would like to raise a feature request to enable this. It is ridiculous that the leader in connected speakers doesn’t handle multiple users properly. Each user should have their own Sonos account. This is a serious design flaw and it should be corrected. If there is a solution that enables multiple Sonos accounts and I haven’t found it, please let me know. If not, then please make this an enhancement request.

Hi Sonos,I know you’re all working hard squashing bugs, and thank you for making everything a lot more stable now. I wanted to provide some feedback on the new app as it’s been out for a few months.Could we have an option to default load to the Sonos Favourites screen when opening the app. This is the screen I use the most Could we have an Edit option for the Sonos Favourites screen so we can remove and reorder it like the home screen. I don’t need Recently Added in this view, and would prefer to have Stations at the top. Could Sonos Favourites be listed alphabetically. At present it’s ordered by when items were added, meaning my all-time favourites quickly disappear behind other items. In the previous app I could start playing a favourite station with a single click from the home screen. Now it’s at least two clicks. Could stations not play with a single click as before as there’s no reason to be taken through to a second screen where I have to press play. Input feedback is somewhat l

HelloI’am a sonos hd radio subscriber and i find that channels list in new app is smaller than in desktop app or 3rd party apps like sonopad.As an example in Classical section i see only one station Concert Hall in new app, but on desktop it 3. Same in other music radio sections.   

The most reliable Sonos controller app for iOS has been updated.  One of the improvements is a new look now playing screen. More information and additional details from the developer on Reddit You can force the update by deleting and reinstall.  Moderator edit: Sonophone is not made by Sonos - use at own risk

I have seen several similar descriptions involving a particular device or service.  My experience has been with all of my devices.  I usually run my Sonos system as a single group.  As I move from room to room, the music is the same.  I have found no pattern to the problem I am experiencing.  It has happened when I’m playing “My Music” and when listening to SiriusXM.  At the times it has happened, I have not been making adjustments or using apps for Sonos.   Suddenly, music stops.  On investigation, I find all devices have volume level set to zero.  I can correct the settings from my Android or IOS app, and everything works until it happens again.I will say that I do not recall this happening prior to the attempt to make Sonos unusable by replacing the supporting apps with garbage.

Alright, July 22 app update just dropped.I took the risk of updating so you don’t have to 🙃🤣 So far so good, it opened on first try. Will update.Is it working for you?Samsung Android users are you back to a working app? iOS release notes Added setup, configuration, and search for local Music Library Improved account settings for Sonos Pro subscribers Added line-in autoplay and compression settings Improved accessibility in Settings Improved notification for player firmware updates Improved Sub audio settings with Amp ETA THE GOOD :local library search is working Configuration and set up for local libraries is there but I’m not testing it as it’s working for me and I don’t want to tempt fate Line in auto play seems to be working. Sub audio has phase control and crossover frequency. I haven’t tested if they actually do anything but hopefully working as expected.***Loading way quicker on my network, ~2.5 seconds after a force close for Recently played, sonos favourites etc to populate.

I refer you toi the forum for volumes of details about this complete breakdown of the SONOS products through gross negligence.

In the past, functional version of the Sonos app(s):There was an option in the settings menu to enable UPNP functionality. After this was enabled, the UPNP servers on the local network should show up in the Music Source area.I had turned this on in the past to browse UPnP Libraries that I keep online but don’t merge into my main listening library. They are handy to have when the mode suits us (think Christmas music). I could queue music from these shares indirectly by adding items to my Sonos favorites.The current versions of the apps do not have this enable/disable setting/feature anymore. Though, because I enabled this in the past, the Windows app still ‘supports’ this. I just turned on an old NAS (you guessed it, with my Christmas collection) with a UPnP service running and it shows up in the Music Source list. I know with all the rest that is going on in the Sonos mess this one may not be way up there in the need to fix list but it is a handy feature, so I just wanted to get it out

The songs played on the SONOS speaker cannot be displayed synchronously on the SONOS client. The delay is very severe. Please solve it as soon as possible!

I am aware of four articles so far about the epic failure of the new Sonos app:https://www.theverge.com/2024/5/14/24156703/sonos-app-redesign-new-ama-complaintshttps://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statementhttps://www.wired.com/story/people-do-not-like-the-new-sonos-app/https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco/?sh=3fc057d656ad Anyone aware of any others? 

When I google “worst app update of 2024”, you are the top hit in every country I have a VPN exit node for!It takes a very special kind of development effort and truly remarkable leadership for a consumer electronics manufacturer to achieve the coveted global #1 spot for any search, let alone one that is software related. SEO specialists around the world are jealous - well done. 

I’ve used and loved Sonos products for years, but the changes in the system over the past couple of months are terrible. The functions on the controllers are super slow, some features no longer work, and I thought I’d check out the site and see if there’s anything I’m doing that’s wrong, but everyone else is frustrated too. I have way too much invested to jump ship, so I’m going to wait for the updates. I’m just really disappointed that a company that was so innovative and had wonderfully functioning software has dropped the ball.

I would like to know what happened here. Playing on my Sonos system last night. App is playing in wrong rooms and arbitrarily skipping songs. I have a large system play bass ,sub ones or twos .move and honestly not an inexpensive system. embarrassing entertaining and people can’t listen to what they want to listen .to you guys need to fix the problem here . Where’ s your quality controller in development? Don’t you check these things before rollout?  When will there be a fix? 

FYI this article says next update not until July 22. The article also has info on what’s coming in August.  Sonos will reintroduce some basic features in its new app next week, including the ability to configure local music libraries. Those features were already in Sonos' old app, but were missing from the new mobile application the audio manufacturer released in May.Sonos will release the update for its new app on July 22, the manufacturer tells Tweakers. The biggest changes are in support for local music libraries. For example, the 'settings and configuration' of such libraries are now available via the mobile app. It is now also possible to search local music libraries in the app.Rest of the article here:https://tweakers.net/nieuws/224472/sonos-maakt-het-weer-mogelijk-om-lokale-muziekbibliotheken-in-te-stellen-via-app.html

I have the latest app, July 3rd, it's still total rubbish, it simply does not function, I love my speakers but hate the app, it has totally ruined my enjoyment of music in my house, if it fades out out another track I'm listening to randomly the fades back in one speaker, then goes off again, etc, I swear I will throw the f..ING speakers out of the window. It's so slow it is unusable even if the bloody music does come on. IT DOES NOT WORK!

I was very unhappy with the last update to the app because of the missing features already mentioned by everyone. Now the app is completely dead. I have tried usual fixes such as rebooting my router, all connected devices, looking for updates to Android and Sonos, but the app will not open. Instead it appears momentarily and gives an error message. The app does not work on my Samsung tablet either. My only access to Sonos has become my laptop computer. I have invested thousands in Sonos products and am looking for other options. What are comparable products I can use to stream my home music library?

I reverted the app last time since I could not play my playlists on SoundCloud.   Does anyone know if recent changes fixed this?   If I cant use SoundCloud then all that money I spent on these 18 speakers was wasted.  That is 95% of the way  I use the app.  

I updated the crAPP earlier this morning (Android).  No meaningful release notes in the Play Store. Turns out it did restore the alarms section but also required an update of my whole system (goodness knows why).After restarting the crAPP once or twice I eventually had my alarm functionality back.  I could not see any other changes.This is positive, although I have lost all and total faith in the SONOS developers and management and fully expect this new update to have broken something else.I don’t know if the iOS crAPP has been updated the same?

I should have followed my own advice closer.  Yesterday I noticed steaming services were getting blocked if you hadn't updated.  There was no way to manage the services in the old app without updating.  And once you updated the app it required a system update.So in the course of trying to get SiriusXM removed and re-added I inadvertently allowed a system update to push down.  And just like I warned others,  the system update blocked access for the old app to control the system. And not just from the device I was using at the time - any device running the old version displays an error in the banner stating this version of the application can no longer control the system.  Can't roll back system update that I'm aware of so now I'm stuck with very limited capabilites in the new app. They just hate customers so badly they are going out of their way to force the new app on us. 

I was just wondering if (when streaming music through spotify on sonos), the spotify statistics are recorded. For example, if they contribute to spotify wrapped and if they contribute music recommendations. The reason I’m asking is because i listen to A LOT of music and find a good majority of it through my spotify recommendations but i feel like it’s been off lately which is probably because i play music 90% of the time through sonos.I should also mention that i play music through the spotify app and just uses the speaker as the device.It sounds dramatic but it’s honestly a deal breaker for me.Oh similarly, does anyone know the answer to this question but for amazon speakers (like an amazon dot)

Hello, I’ve been a loyal Sonos user since 2013, and have several products in my home:  Play:1, Play:3, Era 100, One SL, Move & MoveI rely heavily on the feature in the iOS app that allows me to disable the touch controls on each speaker, my kids each have one in their room for audiobooks, and we turn it off when they ought to be in bed / doing homework, etc. but in the new iOS app that feature is gone on all but the One SL!Now to ensure they’re not used, I need to physical unplug the speakers and remove them from the room, a big hassle!I have a few other minor complains about the new app: it’s more work to get to an overview where I can see what’s playing in all the rooms; and I’ve experienced several instances where speakers vanish/reappear, or don’t play when I try to start music.Would love to be able to roll back to an old version until these issues are addressed!

Hi, am having problem with Sonos app ver 80.03.06 which could not find my Sonos1 despite it playing and forces me to “update network” every time I launch the app. Why is this and how to solve this?