Controllers & Music Services

I have the latest app update on iOS. Fortunately I can set and edit alarms again now. However, the app is still not functioning properly in this respect: ever since I updated to the redesigned app some weeks ago, which was missing alarm functionality entirely, my phone kept giving me notifications about alarms going of at the times alarms were set prior to the app update. Even though I had since edited the alarm times via the Mac app, I kept getting notifications on my phone at the old set times. Even with the last update, which allows me to see and edit the alarm times again, I keep getting notifications at the old alarm times. Please fix that. 

Please, please, please roll back this terrible app release.  It’s a disaster.My chief gripes are: no access to Sonos playlists (which is how I manage my music); and my music library has disappeared (which is how I store my music).What a dire customer experience.  

The whole point of SONOS is that it “just works” to have music through your whole house (inside and out).  Anyone who wants that probably has a Mesh network to be able to connect while they are outside…  But Since S2, and now this new PIECE OF GARBAGE APP, SONOS is basically non functioning.  IF and thats a BIG IF, IF it even connects to the 10 devices we have, it skips, repeats, songs, etc.  It take 30 seconds just to raise or lower the volume or connect a new device.  the LAG is insane - and what it looks like, is that for whatever reason the app must be sending what I’m doing first to sonos and then back to our devices…. ITS IS INSANE HOW BAD THIS MOST IMPORTANT PART OF SONOS HAS BECOME.  THIS IS UNACCEPTABLE.

Is it just me or is the new Sonos app - totally rubbish?

What is going on? Did Sonos update the app again? I was very happy to get sleep timer back but now some genius change the setting again so sleep timer either end after 1 hour or end of track,silly but still the worst to come after selecting any period of time the question will pop up either disable connection or cancel sleep time!!! Exactly they are returning again to square one when they cancelled sleep timer in the update, can any one please explain how can we still activate sleep timer without disable connection 

kan de playlist regelmatig worden ge -update Moderator Edit: Google Translate- the playlist can be updated regularly

Sonos used to be intuitive, user-friendly and integrated well with third party streaming providers like Tidal.  The latest update not only makes using Sonos complex and EXTREMELY clunky and cumbersome, it no longer allows simple features such as playing Artist Playlists in Tidal. (The very thing I used Sonos for).I have already started looking at alternatives … Who else is thinking the same way? 

Informations received from Sonos support yesterday -Additional improvements to screen reader for visually impaired customers: May 21-Adding to queue and playing next: early June-Sleep timer: mid-June-Snooze alarms: mid-June-Local music library search and playback: mid-June-Update Wi-Fi settings: mid -June   

Note: The following is offered in the spirit of helpful information. If you are inclined to remain disgruntled with the current state of the app and/or Sonos in general then I suggest you close this thread and move on. I’ll not be responding to any negative comments to justify what I have written.During this time of Sonos fixing things with the App I would suggest turning on automatic updates within the app. If you are manually updating the app you must first remove the current version from your device. The downside is that all data is removed including that which is to be changed/updated as well as that that requires no change/update.  In essence you are rebuilding the app from the ground up which in most instances can require rebuilding personal settings.In technical terms you are pandering to what is known as a “volatile update” that destroys the previous version. This procedure may have been (emphasis on may have been) necessary in the first few updates; but IMO is no longer requir

Sonos you have ruined my music listening experience- I am Neurodiverse and I really struggle cause it is so complex for me to even search for an album I want to listen too. I have spent so much money on setting up my full house with this system but at the moment with this new app all I am able to fathom out is how to listen to my favourite radio station- why have you done this 😩 can I have my old app back- is there a system that you can provide for your Neurodiverse users! 

Hi,Feature request: show the number of tracks added to the queue in the pop-up message like in the older 16.1 Sonos app.  The old 16.1 app displays how many tracks were added to the queue when using these functions:Add to End of QueuePlay Next The pop-up message shows e.g. “142 tracks added to the Queue” The newer app displays just “Added to queue.” It was helpful to get an indication that how many tracks were added without having to access the queue to check.  

The app generally works great.  Leveraging the Apple integrations is frustrating.  While the music streaming works, searching or browsing on Apple playlists or search results is buggy.  Icons/covert art shows, more than half or titles are blank even though they are there and can be selected.  It is like the words don’t load.  

Hi,I figured out was the problem with Napster is. All of the saved Playlists that were created before, now I don't know what the exact date is, but before current update (s), do not work. They crash the displays also, it is very frustrating and ended up causing me some heartburn and anxiety, but I feel better now, after all of this debugging.So, they need to either add the older formats or issue a warning that the old playlists from Napster are now useless. It would be easier for us to do the first option, obviously, but if you can't you can't.Note also that this problem also crashes the History display, which stays on maybe for 5 or more seconds at startup, and then Poof, gone!I have a big sense of relief now, so I hope this information is useful.Note also that I would not have been able to do this debugging without the noson Linux app. Indispensable for debugging as it loads up and displays the older playlists, but obviously they can't get played.Important note: As things stand now,

Feature Request in regards to dynamic island.  Currently, for iOS users you must open the Sonos app directly in order to navigate any controls. Allowing access to dynamic will provide minutes saved to use the control settings. This can include skip to next track, go back a track, grouping of speakers, change playlist or services being used. There are often times I need to pause quickly and I have to go through the standalone Sonos app to turn off. Just a thought for us iOS users.

I have a Sonos One Gen 2 which was working OK with my android phone for about 9 months. I now have a new phone and cannot set it up.  I have tried rebooting the router, reinstalling the app, factory resetting the Sonos.  A recommended solution was to rename the 2.4GHz and 5GHz channels on the router.  I don't want to do this as our other many applications around the house would need to be updated too.  The router has not changed and was working fine with Sonos before.  Any help on  this issue?  And finally, I listed to audiobooks from BorrowBox and cannot find anyway to do this with the Sonos.

THE NEW APP UPDATE HAS JUST BEEN RELEASED!No firmware update.  Current software version 80.03.03 (Android)80.03.06 (iOS)Release date: 6/17/2024 In this update: Introduced mute button on Android. Added numerical values to the volume and group-volume sliders. Updated the volume icon to reflect the volume level on iOS. Added stereo or mono configuration for Amp/Port output on iOS. Improved TalkBack screen reader support for volume sliders on Android. Added support for SonosNet channel selection on iOS. Expanded support for service reauthorization on Android. Not a great deal to get excited about this time by the looks of things... Not what many people will have been waiting for with bated breath. 

My local library, hosted on MacOS, remains unusable since the update.I’ve reviewed the newly updated guidance from Sonos on how to add a local library. But it is identical to the solution the community has been using for weeks. Unfortunately this does not work for me and several others I’ve conversed with here.But for what must be the 15th time, I dutifully re-reviewed every step and followed them to the letter on my system, noting that it is *exactly* how I’ve been sharing my music library for Sonos for several years. After 5-10 minutes of ‘indexing’ this now too familiar error message was displayed once again:  So, my library remains inaccessible via my S2 system. My configuration is *exactly* what Sonos and the community recommend. The only thing that has changed is the Sonos update. The error message provides no insight as to why my library cannot be indexed.And I can’t call Sonos support because they do not operate at the weekend. My configuration:MacMini running MacOS Catalina 10

Up until the introduction of the new Sonos app, I only had IOS (iPads, iPhones) Sonos Controllers.Local Music Libraries (and PlayLists) disapeared with the introduction of this app.Direct complaints to CEO Patrick Spence yielded nothing but a reply from Sonos Support that access to Local Miusic Libraries was restored on May 21st, as if this user is too stupid to find a menu entry in the IOS app.On June 27th, I had the idea of installing the Windows Sonos Controller. There is a Gotcha described below but this controller is able to access local music libraries and create/remove playlists. Sure enough, these libraries and playlists appear in the IOS app.Here is the gotcha (and no, I am not talking about the upgrade from SMBv1 to SMBv2): the Sonos controllers do not use the server name int the SMBv2 logon. The typical SMB logon is ServerName\UserName but the Sonos controllers use \Username, meaning you cannot use domain credentials, for example, on a Windows network. Here is a typical Sono

In a recent thread I described the issue I’d faced since “The Update” that prevented me from adding my music library, hosted on a Mac Mini, to an S2 system. I had file sharing configured per Sonos recommendations (even before the update), and although Sonos could connect to the share it would fail during the indexing process with this incredibly informative error message: O RLY? TL;DR: If you encounter the above error, it may be an issue with the cumulative volume of metadata in your music library, despite that not having been an issue before the May update. This certainly affects shares stored on MacOS using libraries managed with Apple Music, although I will note that I do not believe this represents an issue with Apple's products, as it's clearly linked to a data limit within Sonos. However, it’s one you’re more likely to encounter if your music management approach, like Apple Music, involves naming files with proper names, rather than a simple disc-track numbering system. Troublesh

Please if u have some issues u don’t see in my post, add them with bulletins, so there is a comperehensive lists for other users or the SONOS itself. Device: iPhone 14 Pro Max - iOS 17.4.11.) If u’re trying to TruePlay ERA’s 300 in the NEW APP (80.00.04), and microphones are disabled on the ERA’s themselves, then the TruePlay process fails.This is due to disabled microphones. If i tried it in the OLD APP (16.1), there was a step/prompt that warned me exactly about the microphones e.g. that they need to be enabled, so the TruePlay could run successfully. This prompt is missing in the NEW APP (80.00.04). So if u’re having TruePlay issues, try to enable microphones.2.) If u’re having issues with TruePlay not starting after tapping/hitting “Continue” button in the NEW APP (80.00.04), reboot your phone and it should work.3.) If u’re experiencing some other issues in the NEW APP (80.00.04), they might be mitigated by going to “Account” / “App Preferences” / “Reset App” which will logout you

I have a Sonos Roam, I recently was listening to radio through it, now I want to switch back to Line In, but can’t figure out how. Advice, please.

I’ve owned Sonos speakers for 12 years - and I use them for hours - every day - 365 days per year. I also own a software company - and I’ve been running software teams for 30 years. If somebody put this bad example of a beta app in front of me and said it was ready for prime time – after 30 minutes of playing with it and being constantly frustrated I would’ve fired them on the spot - are you guys serious? All of these broken or missing features are really, really important. And your answer to why they’ve been changed or dropped can’t be “just open the desktop app”.  I’ve used the desktop app maybe half a dozen times in my life – what are you thinking? Especially when you FORCE your users to set up your system and add or remove any hardware from a mobile device?  Not to mention, in the half a dozen or so phone calls I’ve had with your support team over the years, nobody has ever asked me to “just open the desktop app” on my computer. Come on guys, are you for real? First, what’s happene

Want to share a workaround for accessing your Sonos Playlists on the new app.  If you use the desktop app (I have MAC) you can mark you playlists add them to ‘Sonos Favorites’ and then they will show up on the new app under ‘Sonos Favorites’ | ‘Playlists’.If support sees this they should share it with all users.  It solves my problem.

Yeah, I’m old enough to remember the debacle that was created when Coca Cola released “New Coke”! It was met with such fury and negative publicity - including in media - that Coca Cola was forced to take it off the market and revert back to (basically) the same old formula.Now, it seems like Sonos is trying to become more content based rather than product / systems based. Stick to what you know - hardware. Roll back to give us the product control that made the system great in the first place. Otherwise I’m looking elsewhere for my client’s needs. Unfortunately, I’m already invested in multiple Sonos systems in two separate locations, so I have to wait until you “fix” or roll back the app so I can enjoy my system(s) again…

First of all thanks in advance to anyone who gives me advice as a newbie.I owned a Sonos system years ago but disposed of it but now thinking of purchasing two Sonos1 second gen. speakers.However I have read several dreadful reviews of the Sonos App.I would appreciate any comments from users/experts on this App as it is holding me off from purchasing until I can get some real pukka information about its use.Many thanks