Skip to main content
BillF
Enthusiast I
June 21, 2024

Volume resets to zero system wide

  • June 21, 2024
  • 21 replies
  • 1882 views

I have seen several similar descriptions involving a particular device or service.  My experience has been with all of my devices.  I usually run my Sonos system as a single group.  As I move from room to room, the music is the same.  I have found no pattern to the problem I am experiencing.  It has happened when I’m playing “My Music” and when listening to SiriusXM.  At the times it has happened, I have not been making adjustments or using apps for Sonos.   Suddenly, music stops.  On investigation, I find all devices have volume level set to zero.  I can correct the settings from my Android or IOS app, and everything works until it happens again.

I will say that I do not recall this happening prior to the attempt to make Sonos unusable by replacing the supporting apps with garbage.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Pinned Reply By Corry P

    Hi @BillF et al

    We now consider this issue to be resolved. If you still experience this behaviour, please ensure both your Sonos system and Sonos app are fully up-to-date and if still seeing the same problem, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Thanks.

    21 replies

    Show previous replies
    JJ1724
    Lyricist II
    August 2, 2024

    Hi @BillF et al

    We now consider this issue to be resolved. If you still experience this behaviour, please ensure both your Sonos system and Sonos app are fully up-to-date and if still seeing the same problem, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Thanks.

     

    Thanks for the great support!

      Terms & ConditionsAccessibility statement