Enthusiast I

Volume resets to zero system wide

Forum|Forum|2 years ago
June 21, 2024
21 replies
1882 views

I have seen several similar descriptions involving a particular device or service. My experience has been with all of my devices. I usually run my Sonos system as a single group. As I move from room to room, the music is the same. I have found no pattern to the problem I am experiencing. It has happened when I’m playing “My Music” and when listening to SiriusXM. At the times it has happened, I have not been making adjustments or using apps for Sonos. Suddenly, music stops. On investigation, I find all devices have volume level set to zero. I can correct the settings from my Android or IOS app, and everything works until it happens again.

I will say that I do not recall this happening prior to the attempt to make Sonos unusable by replacing the supporting apps with garbage.

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Pinned Reply By Corry P

Hi @BillF et al

We now consider this issue to be resolved. If you still experience this behaviour, please ensure both your Sonos system and Sonos app are fully up-to-date and if still seeing the same problem, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Thanks.

Show previous replies

C

cannyjock

Contributor I

Same, started in the last week or so. Sonos amp and original Beam in 2 zones, both go to 0 with green light overnight.

B

Bmkromm

Lyricist I

Same issue here with Arc+Sub and era 100 since recent update

Blaming my wife she muted the system

Please Sonos fix this als for my wife 🙂

Z

Zap007

Lyricist I

Same issue across all devices since latest update

Same here

Z

Zap007

Lyricist I

Same here. Suddenly speakers reset to 0 volume. This has never happened before and I'm using Sonos for about 15-16 years now.

Must be some update. It's pretty annoying.

Exactly the same here

J

JJ1724

Lyricist II

I wonder if support is gonna react to this thread. Does anyone know how we can get the attention of support?

P.S. the last couple of days speakers are NOT resetting to zero anymore. As far as I know no software update took place. Strange...

Corry P

Sonos Staff

Hi @BillF

Thanks for your post!

We are aware of an issue whereby some speakers may randomly set their volume to zero. We are investigating, but do not have an ETA for when a resolution will be made available.

I’ll update this thread once a fix has been issued.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

cannyjock

Contributor I

Didn’t seem to happen last night.

D

DJ92679

Contributor I

One of my Amp’s works great. The other connects, but as soon as I move the volume up from zero it jumps right back to zero.

J

JJ1724

Lyricist II

Didn’t seem to happen last night.

Looks like the problem is fixed.

Corry PPinned

Sonos Staff

Hi @BillF et al

We now consider this issue to be resolved. If you still experience this behaviour, please ensure both your Sonos system and Sonos app are fully up-to-date and if still seeing the same problem, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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