Class Action Suit over the destruction of the controller app, rendering many of the customers' products useless

What? Pointing out other’s statements doesn’t make me a Sonos supporter. I didn’t say any of it was acceptable but Sonos doesn’t apply legal clauses lightly. They’re not a backwater organisation, and legally will not have overlooked a single thing. 
 

Charging a subscription for something remains a possibility. Just as you changing your name to Susan remains a possibility. Or a horse running for Pope. Or anything else I could invent right now. That doesn’t make it a remote possibility though.

You keep going on about inaccessibility of music libraries. Have you not applied the solution that has been talked about thousands of times on here?

Interestingly, like you and I @nik9669a, JEHJEH is in the UK which I believe doesn’t have the clause mentioned above, but as I said before in another thread, you would need to be able to clearly demonstrate damages to stand a chance of having a case. We’re far less of a knee-jerk litigation culture than the US, so I would imagine no UK lawyer would consider this a viable, winnable case. 

No matter how wealthy the complainant suggests he is.

There are, AIUI, several forms of group or collective claims in the UK. I don’t think any are actually called a  “class action” but the principle is there. I was waiting to read @JEHJEH ‘s update to see what advice they were given. 

The way you are presenting your argument is critical of anyone considering this option.

Shooting it down before all options have been explored.

Looking at pitfalls or reasons it may not be successful is reasonable but not the way you are looking at it.

You think there are no damages, if a material change has been made to a system that makes it useless to you that you can no longer use it as intended. Especially if it can be demonstrated those changes and the problems are avoidable or deliberate.

As the poster indicated they are consulting a lawyer if there is an avenue of recourse. But you and few others are suggesting dont do it.

Surely the best approach is to look at all options not give up before you even start.

The fixes dont work or are  not complete a solution, three months on.

One has to question how functions that existed before cannot have been considered in design or reinstated.

Or why they havent run this on  beta or left the option of S2 16.0 being available until it is fit for purpose.

It’s annoying right now, but in a month or so this should all be fixed so everyone can get back on with their lives. If it’s not, then Sonos is clearly struggling and customers will have given it a significant length of time to then enable recourse to legal exploration. Sonos’ next quarterly report is due to investors early August so I would imagine this is the absolute deadline to get this sorted. After that, then it feels open season for legal action but right now, all the while they have a (albeit shifting) roadmap to fixes, legal talk feels premature and disproportionate.

And we know why they didn’t leave 16.1 available as it didn’t support headphones, so two different versions of the app was presumably felt to be unworkable. Clearly they made grave errors of judgement there.

If i am not mistaken when Sonos first came about streaming was not a thing.

I understand that changing to demands and trends is essential for a business to survive.

However it beggars belief these features were somehow left out.

They said mid June this issue would be resolved, unless they meant June 2025.

I dont accept that leaving S2 16.0 was not an option because of headphones. 

Headphones are only one of their many products.

In the end a similar thing happened with S1 and S2. Today S1 is still available.

They had to reconsider their position due to complaints not acceptance from the placid.

I also remain on S2 16.0 as i managed to find somewhere to download and lock it off.

Sometimes it does not pay to be placid and accept things as they are which is what you advocate

I don’t advocate acceptance, simply measure and moderation.

After three months I am still unable to use MY music and yet Sonos seems able with each 'update' to add more Sonos benefitting services.  I can listen to Sonos radio which benefits Sonos with advertising revenue and after this one can pay Sonos a subscription fee.  I have seven Sonos devices.  That is at least £1500 worth of equipment that is now (for me) unusable.  I don't accept your apology and if it isn't sorted soon will begin a class action lawsuit against you.  I did not buy a system which required either listening to music that is not my choice and having to suffer through adverts whilst doing so.  Nor, to have to subscribe to a service to use my system.  You are in breach of contract.  Please do not release another Sonos benefitting service before sorting out the 'bricking' of the people who have purchased your products first.

What happened to $5000 worth of kit in just 3 minutes, @beau_2 ? In one post you had “over $10k” but moments later it was “almost $5k”. 
 

Why don’t you compare notes with @JEHJEH who’s posted earlier in this thread. They consulted a lawyer 3 weeks or so ago. We’re still awaiting a progress report from them. 
 

Or, put out an appeal to any disgruntled user with legal expertise. Amongst Sonos’s thousands of users, there must be a lawyer amongst them. 

Took just two posts to screw up their nonsense.  Never seen someone expose themselves as a pile-on fraud so quickly.

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