Contributor I

Class Action Suit over the destruction of the controller app, rendering many of the customers' products useless

Forum|Forum|2 years ago
May 22, 2024
36 replies
1033 views

I refer you toi the forum for volumes of details about this complete breakdown of the SONOS products through gross negligence.

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Pinned Reply By Corry P

Thank you for being a member of The Sonos Community. We, the community team, are not equipped to deal with legal matters in our Community. Your legal representative can guide you on how to get in contact with Sonos from a legal perspective. This thread will now be closed to any further posts.

Show previous replies

jgatie

After three months I am still unable to use MY music and yet Sonos seems able with each 'update' to add more Sonos benefitting services. I can listen to Sonos radio which benefits Sonos with advertising revenue and after this one can pay Sonos a subscription fee. I have seven Sonos devices. That is at least £1500 worth of equipment that is now (for me) unusable. I don't accept your apology and if it isn't sorted soon will begin a class action lawsuit against you. I did not buy a system which required either listening to music that is not my choice and having to suffer through adverts whilst doing so. Nor, to have to subscribe to a service to use my system. You are in breach of contract. Please do not release another Sonos benefitting service before sorting out the 'bricking' of the people who have purchased your products first.

The latest update includes support for adding local music libraries (which could’ve been added via the PC/Mac app all along). Make sure to follow the links on how to add a share before proceeding to add your library:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

R

Rhonny

Prodigy III

Took just two posts to screw up their nonsense. Never seen someone expose themselves as a pile-on fraud so quickly.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Those two posts from beau_2 have absolutely made my day! I haven’t laughed so much in ages.

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nik9669a

Senior Virtuoso

So many people on this thread and others are planning to start a class action, setting a class action in motion, calling for expressions of interest in a class action, consulting with lawyers to start a class action…

Folks, please: use the system, contact one another via private message, and agree amongst yourselves on the best way forwards. Then share your findings with the rest of us.

jgatie

So many people on this thread and others are planning to start a class action, setting a class action in motion, calling for expressions of interest in a class action, consulting with lawyers to start a class action…

Folks, please: use the system, contact one another via private message, and agree amongst yourselves on the best way forwards. Then share your findings with the rest of us.

There’s been at least three people who seemed serious about actually consulting a lawyer. They haven’t posted back since. That should be a clue to anyone who thinks a suit has merit.

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MeganUK

Contributor I

I currently have a lawyer looking into what can be done. I have almost five thousand dollars in useless equipment. I would love to know if there is anyone that would be willing to participate.

I would.

Corry PPinned

Sonos Staff

Thank you for being a member of The Sonos Community. We, the community team, are not equipped to deal with legal matters in our Community. Your legal representative can guide you on how to get in contact with Sonos from a legal perspective. This thread will now be closed to any further posts.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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