Class Action Suit over the destruction of the controller app, rendering many of the customers' products useless

Make sure they are aware of this clause in the Terms of Use you agreed to:

Class arbitration and collective relief waiver. YOU AND SONOS ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, EXCEPT AS SET OUT OTHERWISE IN THIS SECTION 13(c) AND SECTION 13(g) BELOW, ANY ARBITRATION SHALL BE CONDUCTED IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS OR OTHER CONSOLIDATED ACTION AND THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY’S CLAIM, UNLESS SONOS PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING.

https://www.sonos.com/en-us/legal/terms-of-use

Then hope they don’t bill you for wasting their time. 

This clause may be an unfair provision and without effect. We will see, but thank you for the heads up.

It’s actually pretty boilerplate for software EULA type agreements and one reason this talk of a class action suit is rather silly (well, that and the need to show actual damages).  It’s why you see thousands of threats to sue Sonos over every slight real and imagined, and only one suit ever actually filed (by the way, it was a class of one single user, and they lost). 

Thank you. I can afford the legal review and Sonos have pissed me off enough to make it personally worthwhile. 

Good for you.  Like I said, let us know how it goes (if only to discourage future idle threats by silly people who don’t know the law). 

It is really irksome when people defend such impropriety.

I do find such a clause would be seen as an unfair clause, a waiver to make you exempt from wrongdoing.

I think that this would be of interest to the DOJ.

Marketing products with the capability to play back from personal libraries then removing this function to force you in to paid subscriptions.

The clause you signed up to, you mean?

Bring it to their attention then.

You blew any credibility with that made-up conspiracy nonsense.

I thought it just requires a slightly different process to enable access to stored music? Still accessible though. And no-one is forced down the paid subscriptions route. 

Whilst this thread is resurrected, is there any progress to report, or timescale to expect an update, @JEHJEH ?

The most common type of unfair terms are exclusion clauses whereby one party seeks to exclude their liability. This includes implied conditions

It would make signing it immaterial.

Conspiracy?

Until such time this feature returns it remains a possibility.

Some people have invested a lot in this system and can no longer use it for the intended purpose. You find it acceptable ?

Snake oil comes to mind