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Contributor I
May 22, 2024

Class Action Suit over the destruction of the controller app, rendering many of the customers' products useless

  • May 22, 2024
  • 36 replies
  • 1033 views

I refer you toi the forum for volumes of details about this complete breakdown of the SONOS products through gross negligence.

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Pinned Reply By Corry P

Thank you for being a member of The Sonos Community. We, the community team, are not equipped to deal with legal matters in our Community. Your legal representative can guide you on how to get in contact with Sonos from a legal perspective. This thread will now be closed to any further posts.

36 replies

jgatie
May 22, 2024

I suggest you consult a lawyer before making the threat in public.  Your suggestion will be brought down to Earth very quickly. 

May 22, 2024

I refer you toi the forum for volumes of details about this complete breakdown of the SONOS products through gross negligence.

You refer ‘who’, exactly?  You mention ‘class action’ in the heading but not in the text — are you launching this class action  ?  If not, what are you saying here ??   This seems a fairly pointless post, and I would suggest there is nothing to see here.  

jgatie
May 22, 2024

You refer ‘who’, exactly?  You mention ‘class action’ in the heading but not in the text — are you launching this class action  ?  If not, what are you saying here ??   This seems a fairly pointless post, and I would suggest there is nothing to see here.  

 

In all the years I’ve been here, through every serious and/or trivial slight foisted upon Sonos owners, for everything from network problems to the S1/S2 split and the CR100 debacle, the number of times a class action lawsuit was threatened numbers in the hundreds, if not thousands.  The number of times an actual class action suit was attempted, meaning actually filed?  Once.  And the class consisted of a single owner (He lost, by the way). 

Enthusiast II
May 23, 2024

Just dont buy sonos again and rate 1 STAR

Contributor I
June 2, 2024

I refer you toi the forum for volumes of details about this complete breakdown of the SONOS products through gross negligence.

This level of corporate malfeasance is pretty much unprecedented IMO. How can they retroactively brick products people paid for with forced updates they know are bad?

Lyricist III
July 7, 2024

There is a strong case for a class action. I will fund the initial legal review and report back.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Contributor I
July 8, 2024

Just dont buy sonos again and rate 1 STAR

This ignores the significant investment many have made in the Sonos ecosystem.  

We bought $800 soundbars and $400 speakers because they could do things that $90 soundbars and $20 speakers couldn't. But with a criminally irresponsible revamp of the app, these expensive products have become as useful as their much cheaper counterparts. 

Lyricist III
July 8, 2024

Class action is the best route to recover losses. I am conducting a legal review.

jgatie
July 8, 2024

Class action is the best route to recover losses. I am conducting a legal review.

 

Is that a “legal review” with an actual lawyer?  Cool.  Let us know how it goes.

Lyricist III
July 8, 2024

Yes, with a lawyer.