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Answered

Unable to reauthorize Soundcloud


  • Contributor I

I try to reauthorize and it just keeps asking me over and over again to repeat it even though it says it was completed successfully.

Best answer by Corry P

Hi Everyone,

We can confirm that there is (still) an issue with browsing and re-authorising SoundCloud on Sonos systems. We have updated our service status page to reflect this, and have informed SoundCloud of the issue.

I hope this helps.

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34 replies

  • Lyricist I
  • 2 replies
  • December 20, 2024

Same here, something seems to be down on Sonos' end.


  • Lyricist I
  • 1 reply
  • December 20, 2024

Same here, SoundCloud authorisation loop


Steve_144
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  • Lyricist I
  • 2 replies
  • December 20, 2024

Same here, i have been clicking here and there trying to find a fix or ptf  or workaround and i am done clicking. The next click better lead me to a solution or at lease a fn explanation. 

 

 

Please Please please pleASE how many more ways do i have to type please before u vendors learn how to communicate to your costumers. 

 

Merry Christmas, looks like no music for xmas


  • Lyricist I
  • 1 reply
  • December 20, 2024

Same issue here. Tried multiple times, no luck. I can't search SoundCloud through Sonos app but I'm able to play saved songs from SoundCloud... Wierd...


  • Lyricist III
  • 5 replies
  • December 21, 2024

Same..🤔


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  • Collaborator II
  • 35 replies
  • December 21, 2024

Same issue here


UKMedia
  • 5124 replies
  • December 21, 2024

There is currently an outage with Soundcloud on Sonos - please monitor for updates here: https://status.sonos.com/


Dogdad
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  • Headliner III
  • 433 replies
  • December 21, 2024

Same here.. but also use Mixcloud…  I have the same music to listen to on it and i don’t miss anything. 


Dogdad
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  • Headliner III
  • 433 replies
  • December 22, 2024

So guessing it must be a Sonos issue….i can open the SoundCloud app and it works fine. Doesn’t miss a beat…


  • Lyricist I
  • 1 reply
  • December 22, 2024

Same for me - Soundcloud is a very popular music service, it would be strategic for Sonos to fix this asap.  Otherwise I have to stop using Sonos products and invest in others that will work with this service.


  • Lyricist II
  • 3 replies
  • December 23, 2024

Same.

It showing green on the operational page but still does not work


Dogdad
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  • Headliner III
  • 433 replies
  • December 23, 2024

Works for me now. 


  • Lyricist I
  • 2 replies
  • December 23, 2024

Still not working for me. Is it really fixed? If so, what can we do?


  • Lyricist I
  • 2 replies
  • December 23, 2024

Also for me not working. Still in a reauthorize loop.

Reauthorize seems okay

 

but when I want to browse music I get this again

 


Keep getting the loop others mentioned like 5 minutes ago. I’ve been having issues with the Sonos app for awhile before that especially with the older models.


  • Lyricist I
  • 1 reply
  • December 23, 2024

Same here. My goodness the Sonos experience has been a NIGHTMARE since May. Thinking of selling everything and switching to another brand!


MoPac
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  • Headliner II
  • 1103 replies
  • December 23, 2024

My SoundCloud says “No Content Items Available”.  Thought there have been popups showing SoundCloud to be down.  Don’t use it much so ignored the popups.


  • Lyricist I
  • 1 reply
  • December 23, 2024

Same here. Still doesn't work. Even removed the service and added it again, same issue. @sonos what now? Without SoundCloud my entire Sonos system is useless to me.


what a nightmare - re-authorize process keeps on looping 


Airgetlam
  • 42623 replies
  • December 23, 2024

Since Sonos thinks it is fixed, I’d try a couple of things. First, a reboot of your router, followed by a reboot of your speakers. And maybe a reboot of your controller, too. 

If those fail, I would call Sonos Support directly to discuss it. They might have more information about the most recent outage. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


  • Lyricist I
  • 1 reply
  • December 23, 2024

Authorize loop as well. I don’t see how this app can be this bad. This product overall is pretty terrible :(


  • Lyricist I
  • 1 reply
  • December 23, 2024

Same issues here… Sonos used to be the best and I happily told all my friends about it. But It’s been nothing but issues since May and I’m over it. 


  • Contributor I
  • 1 reply
  • December 23, 2024

Same issue


Dogdad
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  • Headliner III
  • 433 replies
  • December 24, 2024

It’s been working fine ..had the message to reauthorize . Just closed the app. Later opened it and has been working perfectly. I don’t see the message anymore that SoundCloud has an issue either.

 


  • Lyricist I
  • 2 replies
  • December 24, 2024
Dogdad wrote:

It’s been working fine ..had the message to reauthorize . Just closed the app. Later opened it and has been working perfectly. I don’t see the message anymore that SoundCloud has an issue either.

 

Can confirm it's now working for me as well.


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