I own a Sonos ARC and a sub mini. I just bought a pair of Era 100’s. When I was trying to install the Era 100’s, it wouldn’t recognize the sound for the pin. I had to add them manually with the S/N on the bottom of the speaker. Now I want to run the Trueplay to set it all up and it fails every time. I can get it to the point where you turn your phone around and it starts to play the sound and fails right away. I am using an iPhone 13 Pro Max and it is upgraded to the latest IOS 18.0.1 software. Is there a problem between IOS 18 and the Sonos app? It worked perfectly when I ran Trueplay on the Sonos ARC setup. Anybody else having a problem?
Answered
Trueplay
Best answer by UKMedia
There have been some issues with iOS 18.0.1, although as I use an Android device I don’t know the details. It’s probably best if you call Sonos Tech Support.
Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
OK Sonos, now it is in your lap. Please fix the Sonos app so true play will work with a full system. Read what all of your Sonos owners are saying. True play is flawed in the app. For all the money we shelled out to get your speakers, we deserve an app that works!
+1Mine doesn’t even get to the first phase, I just get an error message :(
I have the new Sonos Arc Ultra, two Era 300, two Sub Gen 3
Sonos has updated it’s app. I saw that when I updated all my iPhone apps, it was in there. It did not say specifically that true play was one of the bugs, but when I tried to run true play on the entire system this time it worked. Thanks Sonos!
I spoke with Sonos Tech yesterday and was told TruePlay not available. Some thing to do with Apple latest software update 18.01
I have iPhone 12 Pro Max software iOS 18.01. Just download Sonos app to phone and actioned TruePlay. It worked first system sounds amazing. I have BEAM . TWO ERA 100’s and SUBWOOFER
1 person likes this
I have the Arc Ultra, a sub4 and just added 2 ERA 300s. I have no Trueplay option at all in the new app I just downloaded. Still seems to be a buggy mess. Tech support told me that there is no Trueplay option for a full surround system. Has anybody else heard about this?
Hi RadDoctor. I can’t comment on your set up and only comment on mine.. since my original post my experience with Sonos and the app has been totally amazing. Perhaps you should consider contacting Sonos tech help.
1 person likes this
No Trueplay on Android, but Quick tuning does work.
Last I looked still had the full Trueplay on my Apple pad.
1 person likes this
Thanks guys. I think most of my issues have to be this new Asus BQ16 Pro mesh system now. I am going to speak to Asus tomorrow.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.