The latest Sonos Upgrade

That brought the “old” S2 gold app back up?

I was not able to get trueplay to work.  It acted more like a bug than a feature that was removed or conflicted with another setting.  I didn’t have time to play around with it too much though.  I honestly hardly use my sonos app once it’s set up.  I select sonos as the source in spotify, then if I turn the TV on it takes over.  If the TV is already on when start Spotify then that’s when I go in and flip it back to TV. 

It really seems like there are a few ways to get it to work, but none of them are easy, clear or work for the next person.  I was stuck where I couldn’t do anything in either app for a while, one told me to get the other one, and the other one said my login was invalid (it wasn’t), but then wouldn’t let me go to the place where you log out.  I ended up deleting both apps and then just downloading the new one, and that was the first time I actually made any progress at all.

The goal of this had to be something to do with the underlying infrastructure or software that the code runs in or data is stored in.  Otherwise it would just be more expensive to create another app altogether.  Companies often make large-scale changes via version updates that are applied when you download the next update.  There may be more complexities than I realize, like how it interprets the audio during Trueplay tuning, for instance.  I don’t know.

Is the Trueplay thing intentional or a bug?  I’m not sure I understand why EQ and that would conflict.  I believe I had EQ and Trueplay in the original app4

Thank you to all that responded with ideas to get my system back up and running. It really was encouraging.

For those who have the older kit (like me) I found that a direct cable connection to each device work much faster than WiFi for the software upgrade.

I still think this upgrade is complete Pants and many of the old facilities have disappeared, which is dissapointing.

Would I ever upgrade to new modern Sonos kit......I very much doubt it. 🤔 

TheHep wrote:

Alvilda wrote:

Just riddiculus to change all at ones.......I'm totally lost😬

 

1. Unplug all of your devices, delete the old app
2. Make sure your phone OS and Sonos app are both up to date
3. Open the new app and refresh it (somewhere in the settings menu)
4. Then, pick one Sonos product to bring back online - make sure to hold the button (either bluetooth or the play/pause button) while plugging it in, and keep holding it til you see the light flash with an orange color
5. Let go of the button and, in the systems settings menu, select “Add Speaker or Component”
6. It should search for the product that you put online (the following steps may fail, just start over with step 5 (if that doesn’t work, you may have to unplug it, then start back gain at step 4)
7. Follow the prompts, update it’s WiFi password, select the “Room” or group you want it to be added to
8. Pick another speaker/device and repeat the process til they’re all added. 
9. If you have a Subwoofer, you may have to go into the room once all items are online and add it to the room, as subs seem to need to be coupled to a soundbar

Step 6:

 

Step 9:

 

And we customers have to do all job...........Let me ask you why? 

I've just lost 26 hours of my life to this bloody app. Five or more factory resets to every device is completely Pants . Hay ho 😡

Alvilda wrote:

TheHep wrote:

Alvilda wrote:

Just riddiculus to change all at ones.......I'm totally lost😬

 

1. Unplug all of your devices, delete the old app
2. Make sure your phone OS and Sonos app are both up to date
3. Open the new app and refresh it (somewhere in the settings menu)
4. Then, pick one Sonos product to bring back online - make sure to hold the button (either bluetooth or the play/pause button) while plugging it in, and keep holding it til you see the light flash with an orange color
5. Let go of the button and, in the systems settings menu, select “Add Speaker or Component”
6. It should search for the product that you put online (the following steps may fail, just start over with step 5 (if that doesn’t work, you may have to unplug it, then start back gain at step 4)
7. Follow the prompts, update it’s WiFi password, select the “Room” or group you want it to be added to
8. Pick another speaker/device and repeat the process til they’re all added. 
9. If you have a Subwoofer, you may have to go into the room once all items are online and add it to the room, as subs seem to need to be coupled to a soundbar

Step 6:

 

Step 9:

 

And we customers have to do all job...........Let me ask you why? 

Where has all my local radiostations gone? Not one channel found? 

after updating the app, I no longer can connect to my Apple Music account and to my music library. When I triy to reauthorize my Apple Music account, nothing happens.

There are quite a few buys, not even referring to the setup s***show

Moderator Note: Modified in accordance with the Community Code of Conduct.

I have the problem that the system constantly switches over to one of the speaker. It allways start on this speaker, but if I then shift over to the ones I want it cuts back to the ”defaulted” one after a while…

is there any possibility of getting the S2 back on IPhone…

If management had half a brain, that move would have been done by now.

My Sonos is useless in all radiostation that i hade in the old system! This is not a good customer service! Could somebody give some real help? Not for me to do everything🙄

We just entered this fresh Hell ourselves. How could any company make such a complete mess of a system that used to work well? Since we started using the new app, we've lost several of our streaming services, including the CBC music streams (not the on-air radio stations) and Tune-In and Sirius. Every second time I use it, it can't find my system and tells me to do a new setup. And the interface is clumsy. Sonos, are you trying to drive away business? I would discourage anyone from buying your products until this disaster of an app is fixed.

My installer came over to see if he could get things straightened out.  After an hour and getting one amp connected by removing the cat6 cable he tried to get a mini sub connected.  It took 4 tries at factory resets to get it connected.  I told him to stop since he is on an hourly rate and I’m not paying him any more. If the app gets updated I will probably have to do this all over again. What a waste of time and money. At least he now sees firsthand how messed up this is and he will be calling his district or regional rep to complain. Get in line…

Suggest rolling back this update as all functionality has been wiped out. No playlists, no ability to create playlists, no favourite stations, no CBC Music. What did Sonos think to acheive?

The new software is complete garbage. Half of my system is now offline. Sonos support had nothing to offer. Thousands of dollars invested and they just told me to kick rocks

My advice is to roll back to the previous app version, switch off auto updates and wait. News articles I've read suggest both products and functionality are missing for the foreseeable future. 

Once your system is set up again (mine never had that issue), you'll realise just how much functionality is missing and how broken it is for anyone who uses the music library, alarms, etc.

They knew what they were doing and broke it for their loyal customers anyway! 

It's really making me reconsider what 'loyalty' means for Sonos, as I'm now under the impression it means "we've got their money and they're tied into our products". Depending on your needs, there are comparable products out there and it might be time for me to look at them seriously (maybe keep the soundbar, as I don't need to use the app for that).

Mine was a bit more polite, and simply asks his view on what we should do, and some honest comment on how they plan to support all of us customers with so much money invested.  If a CEO invites direct comment it’s a good thing - and I’ve had good responses in the past (thank you).   But you know, some customer love is needed here beyond ‘wait a bit’.   Give us back the old version where we need it, and then we can upgrade when the full functionality is there.  Implementing software without any kind of warning on what’s it good for and what the pitfalls are, is really bad news.

I used to be a Beta Tester (another good process), but I’m never asked any more, despite having masses of kit.

Moderators or otherwise, please get looking after your customers.

Mysticman57 wrote:

 

This is why we’re suffering now.

They probably expected things to settle down within 2 weeks but from what I am seeing there are a lot more people complaining today than there were on the 7th and that number is growing daily.

Mysticman57 wrote:

 

Well as I wrote to the CEO, surely this has to be the most requested thing right now.

This is an example of marketing vs customer service.   Marketing may bring customers, but customer service is what keeps them, which is the most important at the moment.

Unsure if this is related or not but seems very odd now I stumble across this thread. My partner Updated to the new App on Saturday after updating the play bar is now dead no power no lights, we have tried the power lead in another unit works turns on. 
If unrelated it’s an odd coincidence. Has anyone else experienced this?

Yes agree Sonos this sort of thing is why people hate technology. My units worked fine I had no problem with the old app very much regretting the purchase despite having loved the past 7 or so years. This is the one fear you have when buying this type of device relying on servers to use a product. The new app is terrible one minute it plays a song to one of the Sonos 1 units then it doesn’t know we have the Sonos unit even though it’s playing a song. Then it finally re appears In the app, starts playing the new song whilst showing the old song then shows an error & can’t stop the current song. 
 

Hoping I can get a Hifi repairer to fix it. Give us the option to be happy and use an old app off line not connected to your servers

Hi just tried this solved my problem instantly thanks.

C