Hello all - S2 App IOS / Version 15.5 / Build 73042060
The past few weeks, under SiriusXM, when I choose the “Live and Xtra Channels” option, I receive an error “Sorry, something went wrong. Please try again”. It will not load the channel line up.
However, I can at times still pull up channels based on recent or favorites and play successfully.
Thoughts on the issue and/or resolution?
Best answer by Sotiris C.
Hello
Do you receive the same error message if you navigate through the SiriusXM app?
If you are able to reproduce this issue, I recommend you to submit diagnostics within 10 minutes of the error message occurring and then reach out to Sonos Support for some live troubleshooting.
Feel free to share the diagnostic number here as well, I can have a look and see if something weird pops out and advice accordingly.
I hope this helps.
Another data point is that I never have an issue with the SiriusXM app. Perhaps they can add a feature allowing us to select the Sonos device from the SiriusXM app like Spotify does.
I’d suggest that it’s an issue with the server they use to feed data to your Sonos, then.
I do like the idea of adding that feature to the SiriusXM app, but again, you’d need to petition SiriusXM, as while Sonos has already written an API for that function, Sonos engineers wouldn’t have access to the SiriusXM codebase in order to add it.
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