Sonos App is Complete Garbage - for mobile or desktop

I’m having the same issue, Sonos customer service has confirmed that it 100% is not a network issue. They ran a diagnostics test on my speakers, no issue on their side they said. I wonder what the issue could be then. The ego on the people here is ridiculous.. 

also, the only reason they keep having so many issues with their garbage app, is because they don’t put focus into it. It has nothing to do with the network, it has to do with archaic technology that’s poorly implemented.

The simple fact is, Sonos are speaker manufacturers, not app developers. Their app is trash, and it’s not a network issue.

You joined today, and we have no idea what your problem is. 

So what is the issue, hardware failure, low average SNR levels, SSDP multicast/broadcast communication, STP issues, or something else? At least give readers a hint as to where your own issues may lie.

My family, friends and I, have used Sonos at our various Homes, business premises and elsewhere for a good many years and none of us have had any huge issue that was not down to ‘poor-network-configuration’ related, but fortunately the advice in the community here and Sonos support pages have helped to eradicate those, even the multicast/broadcast issues that may arise between controller devices and wired/wireless network segments can be quickly resolved in most cases.. but if you’ll enlighten everyone, then it might be useful for ‘any other users’ who land here in the community and perhaps read this thread.

Hard reboots (i.e. disconnecting the mains supply for 10s and reconnecting (as per Sonos’ own instructions) are a fact of life with this garbage. Only 20 times in 6 months? Your system is working relatively well. You should consider yourself fortunate. You could always ditch it and go back to real gear that works for decades =).

OK, so you just just complain instead of asking for help, which might bring a solution?

Concur. The app is complete garbage, an embarrassment. Am working to unload my Sonos products via Craiglist and will replace with Bose. What a disappointment that this company can’t develop an app to match the speakers (which are great).

Which is strange, since, as explained above, the app does not do anything but contact the speakers……

Daily issues now. Sometimes just restarting the app will work, even when it can’t find the system initially. It is very flaky, consistently frustrating.

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. Rebooting the router may offer a temporary respite, but in reality it exacerbates the situation because the reboot simply loses track of the IP assignments all over again. You need to do a complete refresh:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

I mean, he’s right. It sucks.

Every time I open it there’s some issue. Something’s disconnected that was connected yesterday.  Something needs uodating. Whatever the issue is it always feels like something that I shouldn’t be being bothered with. 

How does my £100 UE Boom manage all this flawlessly? To the point I can barely be bothered with my Sonos system.

Your Boom is a bluetooth speaker, capable of connecting to your phone and that’s about it.  It’s not subject to whatever issues you’ve got on your WiFi network.  It doesn’t need updates, because it doesn’t do anything complex or get any new features.

@RMMPP Then it is still not the app that sucks, because it is just a remote to the system.

Why does your system only need updates when you play music. I have set updates to install in the middle of the night. I’m not ever confronted wit( these updates.

The culprit is the crap update

Which would be a good point if it weren't the app that is being changed, (for the worse,) independent of everything else.

Do you diagnose the problem as being in the TV when your TV remote's batteries die?

I didn't think so.

The Sonos software is complete garbage. It fails regularly and getting any tech assistance from the company is impossible. This is because they fired all their programmers and replaced them with their marketing department.

What a piece of c*** system. He used to be so outstanding, but now it's garbage. I wanna go back to Bose and unkyo. Cause at least we don't have those problems

The major issue of Sonos ist the inability to produce efficient and ergonomic application every new release is a new kind of mess but nothing is improving at all

I can’t really fathom how you’ve diagnosed that the problem is with my home network, which works flawlessly with every other piece of equipment that’s connected to it.  Even my oven somehow manages to communicate with the rest of the world.  Yet since I have owned my Sonos speakers, they’ve never reliably done anything that they’re supposed to.  Perhaps you’re right though, but I hadn’t realised that a set of speakers would be such sensitive little beings that they require some kind of special wifi that I’m obviously too unsophisticated to have access to.

Sonos is not the best way to listen from a desktop. Far better to connect to a usb cable to your computer with active speakers such as the KEF lsx ii’s and control your music library from the there. I still use a Sonos Port in my main room as a streamer, utilising the streaming service provider’s native controller on my iPad. So provided your needs are for a simple streaming solution, there is no requirement to use the Sonos software at all, bar the initial setting up. 

yeah, it’s ******* terrible.  whomever greenlighted it should be fired.

Moderator Note: Modified in accordance with the Community Code of Conduct.

I am in the UK and have a Sonos One that worked perfectly until I was foolish enough to download the new app. I am sitting here now unable to listen to any music on my Apple playlist’s . 
I have deleted the app and re installed it but the only difference I actually get a playlist on my iPhone but when I select a track it just will not play. So frustrating.