I finally got to purchasing a mobile phone for myself. One of the first things I wanted to do is use the Sonos app with my android phone. Until now, I’ve been using the app on my computer for years. First off, the phone will not load the playlist on my external drive into the queue. Never been a problem with the computer app. It gives me the informative message “Unable to add to queue”. No matter what I do, it will not create a queue from my playlist - very disappointing. Second, why in comparison is the computer app so straightforward and easy to navigate while the phone app is very confusing and frustrating? I was going to purchase a Move for my wife, but she will never be able to navigate that convoluted set up. The computer applications is so simple and practical - why complicate it?
Answered
Phone App - Frustrating
Best answer by Airgetlam
They just released the update last Monday that makes all that possible, but have said that the rollout for those particular features are gradual. You may need to wait a bit, or possibly submit a system diagnostic, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR. Although I have no idea if Support can alter the queue for that aspect. I’m not sure how that is handled.
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