Starting to lose my patience with this now. I’ve had numerous phone calls and chats, read up on the site forums. Is it just me or does sonos and BT not work?
I’ve tried disabling all security on all devices 
Any help before I stick this lot on ebay and buy something that actually works?
Is it me or the product? 
Your second screenshot is using your mobile data 5G connection NOT your WiFi 5GHz channel. Look at the icons just above the testid, it says ‘EE 5G’ your first says ‘BT’.
If your phone is using EE 5G mobile network, it wont be able to find Sonos products that are connected to your BT WiFi.
Your second screenshot is using your mobile data 5G connection NOT your WiFi 5GHz channel. Look at the icons just above the testid, it says ‘EE 5G’ your first says ‘BT’.
If your phone is using EE 5G mobile network, it wont be able to find Sonos products that are connected to your BT WiFi.
Great spot.
It’s funny you know. All the years I’ve had BT (about 20, my dads a director) I’ve never ever had any connection issues with anything else. EVER. As a consumer, when you buy something you expect it to work or do what it says on the box!
Your second screenshot is using your mobile data 5G connection NOT your WiFi 5GHz channel. Look at the icons just above the testid, it says ‘EE 5G’ your first says ‘BT’.
If your phone is using EE 5G mobile network, it wont be able to find Sonos products that are connected to your BT WiFi.
No its not.
Your second screenshot is using your mobile data 5G connection NOT your WiFi 5GHz channel. Look at the icons just above the testid, it says ‘EE 5G’ your first says ‘BT’.
If your phone is using EE 5G mobile network, it wont be able to find Sonos products that are connected to your BT WiFi.
No its not.
The WIFI ICON is clear.
I bet you this issue is due to the roams wanting to connect over 2.4 and the newer piece of kit being able to switch. I bet you now, I switch off the roams and just have the move and era on there will not be an issue.
Love the way you guys are passing the blame onto something else??
BT have been producing kit for a lot longer than sonos has existed.
Your second screenshot is using your mobile data 5G connection NOT your WiFi 5GHz channel. Look at the icons just above the testid, it says ‘EE 5G’ your first says ‘BT’.
If your phone is using EE 5G mobile network, it wont be able to find Sonos products that are connected to your BT WiFi.
Great spot.
Show me!!
this is wifi
I’m not a techy but is that wifi?
I think you are getting confused.
5G is mobile network provided by your mobile operator, EE.
WiFi is the network provided by your ISP, BT. This can operate on 2.4GHz or 5GHz.
They are different networks.
Take a look at WiFi assist, if you disable this, it will try to hold on to your WiFi connection, and wont ‘roam to your mobile data 5G connection.
https://support.apple.com/en-gb/102228
For reference its 1000 MB not 100. I will speak with BT. I will even try a different router.
Mate, just turned wifi assist off and nothing changes.
It still says EE there so I question whether you are correct or not,...
Let me try my Samsung device and see what happens. I see what you are saying with 5G.
Mate, just turned wifi assist off and nothing changes.
It still says EE there so I question whether you are correct or not,...
Its a EE WiFi connection above, look at the icon.
You need to ensure your mobile phone(s) and Sonos are connected to *SAME* network.
I will also turn this wifi assist off too and see if this helps.
Starting to lose my patience with this now.
Likewise.
Starting to lose my patience with this now.
Likewise.
Look, thanks for sorting. Not sure I like your attitude and whether it’s because you think you’re smarter than someone with less technical knowledge or not. If it is then fool you.
In a nutshell, not sure I’d buy more of these products. How was I supposed to know about WiFi assist? Why don’t sonos talk about this ?
I was just frustrated with a purchase that was not doing what it said on the tin...
Starting to lose my patience with this now.
Likewise.
Look, thanks for sorting. Not sure I like your attitude and whether it’s because you think you’re smarter than someone with less technical knowledge or not. If it is then fool you.
In a nutshell, not sure I’d buy more of these products. How was I supposed to know about WiFi assist? Why don’t sonos talk about this ?
I’m glad its sorted.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.