fragmented compilation albums

I suggest Sonos’ new marketing slogan: “Sonos - you bought the system…SO Now you work for US!  Sonos!”
 

A simple solution:  Sonos should program the software to offer a choice of “Group by Album Name”, along with other choices like iTunes Compilation, et al. or even “Group by Album Artist Name”.  It can’t be hard to program the capability to easily group by one metatag instead of another, and giving users the choice.  The Sonos solution of retagging all the data erases the original artist data.  I don’t know understand why Sonos keeps claiming it does not.  Users in the comments above confirm that, well, changing the metatag means the data is changed. (Sonos is basically organizing its software on the premise that the artists don’t matter and music is a total commodity -  a very weird position for a company marketing to music lovers.) 

Most of all, it’s impossible to understand why, after the software crash, Sonos would want to still cause the users to have to do all this retagging and erasure - with third party software, yet! - and spend even more time and effort to get the Sonos system to work in a user-friendly way.   

Do new customers really understood that Sonos' claim that it can play one’s music library is effectively untrue?   Would they still buy if they knew it?  Is Sonos really hoping for good word-of-mouth referrals from irritated customers? 

Why is Sonos rigidly stuck on some purist engineer’s idea that users must reorganize their extensive libraries to confirm to Sonos choices - instead of satisfying customers with a user-friendly solution?  

The user’s time matters.  It really does.  The idea that it will only take minutes, not hours, for an average user like me  - not a software engineer like the Sonos rep answering the questions - to get the library to work, is first to find this third party software and figure out if it’s on a reliable site or if it’s malware, THEN learn how it works, and THEN immediately, without spending a lot of time testing it, and with high confidence, set it on automatic to alter ALL my library data, is so bizarre, maybe it should be Sonos new marketing slogan.  “Sonos - you bought the system, so now you work for US!”

Really, I just don’t get it.  Is this all some ironic anti-marketing campaign?