Deezer search issues

Hi ​@Gatchaman 

Thanks for your post!

I’d like to look into this for you, but our Deezer test accounts are currently in an unusable state.

Could you please recreate this issue then a) take a screenshot of the search results page and b) submit a support diagnostic immediately afterwards? Please post the screenshot here and let me know you have submitted a diagnostic (don’t share the given number), and we’ll investigate. Thank you!

Diagnostic sent

I have this same issue.

Having the same issue. Not content with delivering terrible functionality for the sonos app we now have contagion to subscription apps. Absolutely infuriating to find I am now paying for an app (Deezer) that has been rendered unusable by the ongoing disfunctionality of Sonos. Any chance of a refund?

Bonjour,                

Utilisateur de Sonos et Deezer depuis 10 ans, je rencontre le même problème.

Combien de clients mécontents de Sonos pour que l’entreprise réagisse VITE & BIEN, dans l’unique intérêt de ses clients.

Merci d’abandonner le projet de devenir un fournisseur de musique, d’autres le font très bien depuis longtemps.

Moderator edit:
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Hello,

A Sonos and Deezer user for 10 years, I have the same problem.

How many unhappy Sonos customers for the company to react QUICKLY & WELL, in the sole interest of its customers.

Please abandon the project of becoming a music provider, others have been doing it very well for a long time.

I have the same issue as well.  I am now in a position where I can’t access my local Music Library from a mobile device and now my paid subscription service is being degraded.

I do hope the December release bring SIGNIFICANT improvements 😕

Exactly the same issue here. Tried re-authorizing deezer, but that didn't solve it…

Me too. 

Same problem.

Same here. Too bad that your “Deezer test account are currently in an unusable state”. Maybe you should use them more often so you don’t discover it only when customers start complaining ☹️

Hi ​@Gatchaman

Thanks for the screenshots and diagnostics - we are investigating the issue.

Same here 😞

I can still stream music from deezer, but I cannot search, it is not returning any result and shows an error.

Same problem, I can stream music I've listened to recently. But I can't search for new ones, very annoying!!#

Exactly the same problem as Gatchaman, hoping for a solution soon, hopefully sooner than the corrections of the new version of the app...

Maybe sonos can change the status of deezer to degraded on https://status.sonos.com 

Same issue here. 

Gatchaman wrote:

Diagnostic sent

 

Thanks for taking a hit  for the team and submitting diagnostics. Hopefully Sonos pull their fingers out and fix this.

Won't hold my breath in anticipation though...

Same problem. No search and still no proper queue management. 

Same issues here. 

Same here

Yes, problem remains 24hr later. Clearing the cache and app data, re-authorising the account but still no search function.

Sonos 'updated' their app on 18th and Deezer search function broken on 19th 🤔

If Sonos tech support just opened a new free trial account with Deezer they could test it themselves, that's not a reason to impede finding a solution.

Good point Wedge. It seems they just are not learning from the catalogue of functionality issues arising from previous releases prematurely inflicted on customers due to inadequate testing. As a company they seem determined to destroy the last remnants of a once proud reputation. I an considering taking advice as to whether they may have liability under sale of goods as their product has not been fit for purpose for an extended period of time. 

Nov 18th update. 😐

Hi ​@Gatchaman et al

We have identified an issue with searching on Deezer and are investigating. We do not have an estimate for when a fix might be put in place, but I will update this thread when I hear of it.

I hope this helps.

They have been recognising issues ever since they introduced an abomination of a software update. Solutions have not been forthcoming in an efficient timely manner, so I won't be holding my breath in anticipation.