Cannot adjust volume buttons with Android phone unless I'm in Spotify or Sonos app

Is anyone at Sonos working on this problem?

Is there any update on this issue?

I use to have A Sony Xperia with Android 12 which was working perfectly fine.

Now I have a Pixel 7a with Android 13 and I cannot control my Sonos volume from the lock-screen with the hardware buttons anymore. Only when the Sonos app is on top I can change the volume of my devices (via the hardware buttons on my phone).

I also have both Home Screen Volume Control and Lock Screen Controls turned on. I too seem to confirm this is a Pixel issue!

Because Sonos and Google are flexing, we as the consumers suffer. Best to beat both at there own game. 

Do not buy Sonos, and do not buy Google pixel phones, consumer gets the last laugh. 

I will not purchase Sonos products in to the future, good job flexing. 

Sonos, just remember - supply and demand, you don't have the demand, you lose. 

Hi there, OP here.

I’ve got some bad news.
Last year, this went back to working perfectly on my Samsung S21 and Samsung S10E.
It worked up to a few days ago, even after updating to Android 12 last month.

Now it suddenly stopped working and I don’t know why… all the settings are correct.
Does anybody have any similar experience?

And most importantly: Any Samsung S24 owners here who can say if it works or not?
 I’m thinking of buying a Samsung S24 but if I have to open my music player to  change the SONOS Volume it might be a deal breaker… and I might have to switch to iPhone.

Cheers,
Dani

For my Pixel 6a it just started to work again :)

Naa my Pixel 7a didn't work out of the box with Android 13 and not on latest Android 14 either sadly. This is a real deal breaker honestly but my old Xperia 1 (2019) still works flawlessly for this though so I use it only at home adjusting volumes. Don't remember if it's stuck on Android 11 but I think so. 

SONOS was using a hack to implement the home screen controls. Both APPLE and GOOGLE presented SONOS with a choice -- ditch the hack or your application will be removed from the App store.

SONOS players fetch music directly from the source. The phone/pad/computer SONOS Apps are simply remote controls for the SONOS players. The SONOS controllers can be shut down or uninstalled after music play is started.

If you are using a phone/pad App to play music directly from the phone/pad, that App can place controls on the home screen.

@frisbeedude @zed5000 @Rosenholm 

Sad :(

Has it worked at any moment in the past months?

Mine did, and it suddenly stopped last week, and I don’t know why.
It still worked after I updated my S10e and S21 to Android 14 some months ago.