Cannot Add Services (Apple Music) in New Sonos App

So, I got sorted! but resolution did however involve the nuclear option.

I tried lots of things, including changing the DNS on my router, using ethernet etc to no avail.
I spent an hour with Sonos support and did get great assistance from Sonos them once i got through. I am technical and was impressed by the agents knowledge and her ability to think outside the box.

I went off to try a few more things and when I went to call back support there was an 80 minute queue - one thing that needs improvement by Sonos if you are listening is the wait time because my experience with the support person was excellent. Also the support chatbot is useless!

Here are the steps I took:

• I have a few Sonos so I powered them all off. 
• Rebooted my router. 
• I did a full reset on the first speaker (a One in this case)
• Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
• Setup completed and I could then add in all my services!
• I then reset the other powered off Sonos.
• Joined to the new system\group I created above.
• All the services carried over that I setup above
• Job done!

Obviously this would be a more painful solution if you have large numbers of devices but I thankfully only had a few. I found it better to rip the plaster off than way hoping an App update would fix things - in my case I don't think an App update would ever have resolved my particular issue..

The new App is now working great for me. I am sure there are a few niggles which Sonos will iron out in coming weeks but its working well for me!

One thing of interest I found out is that there is a web interface for each Sonos device which can be accessed to review config and check Sonos can ping update.sonos.com etc, If you google it you will find details..

Same problem. I have an appointment with Sonos agent level 2 June 10th? Can you explain « first speaker »? Is it the speaker wired to your router? Do you have a Boost or wifi setup?

Same problem here. Very possible after installing last update. Tried everything, from android phone, iphone, laptop with window 11. Same cannot add apple music. Changed apple account, made another one and payed 1 month of apple music, nothing changed. I can play via air apple, and in the apple music i have notification with high resolution loosless, but in sonos app i get no information. I think the sonos app from last year was way better. How can we get apple music added to sonos app without <nuclear option>????
I have other streaming account linked, amazon, tidal,spotify, and works. Only apple doesnt work

In my case, after last update i realised that cant play apple music from sonos app. I had all providers including apple music. But when i played a song from apple music the app just suffled all songs from that library but no music, as all songs where missing. I removed apple provider and tried to add it again. But from that point on nothing happened, just error adding apple music. Changed account, installed apple music on android phone, changed apple music account, new id apple ….nothing

I’ve just spent more than 1 hour with Sonos Support (very nice by the way).

We’ve tried a lot of different things: remove Music app, different iOS devices, reset Sonos App, Reboot devices, etc.

Nothing worked. The lady said that this will be escalated and understood my frustration with the new App, saying that a lot of customers are unfortunately facing issues with it.

So…. I tried the « Nuke » solution shared by ClothEaredNincompoop and it worked!!! I could even add multiple Apple Music services (I have a family subscription for my kids and wife).

Honestly it is worth it, because I don’t want to wait for a possible update in a few weeks or months…

So, I got sorted! but resolution did however involve the nuclear option.

Sorry, but I seem to be a little late to the Nightmare…

today, I was pretty surprised and dismayed about this latest update total screw-up by Sonos. I managed to sort through the new interface hall of mirrors, but have not found a solution for adding music stored on my iMac and NAS or reauthorizing my Apple Music account. I’m not sure just yet if I’ll stumble any further disappointments as I sort through the mobile and desktop apps.

Reading through all of the suggestion comments in many, many different threads has done nothing except make my eyes tired. There do not seem to be any viable solutions coming from the Community, except perhaps ClothEaredNincompoop’s nuclear option, which, even if it works, is a totally unacceptable option/workaround for resolving this bungled update.

So congratulations Sonos Product Managers and Market Management for first defining this huge CF App and then second deciding to push it out. Great Job! Great Job!! This’ll look super on your CV.

So, for now I will simply listen to Radio Paradise. And, if and whenever I hear that the Sonos responsible people for this update debacle have been sacked, and a new update is available to fix this mess, I’ll try that version – after waiting for a month or so for feedback from the community.

So, I got sorted! but resolution did however involve the nuclear option.

I tried lots of things, including changing the DNS on my router, using ethernet etc to no avail.
I spent an hour with Sonos support and did get great assistance from Sonos them once i got through. I am technical and was impressed by the agents knowledge and her ability to think outside the box.

I went off to try a few more things and when I went to call back support there was an 80 minute queue - one thing that needs improvement by Sonos if you are listening is the wait time because my experience with the support person was excellent. Also the support chatbot is useless!

Here are the steps I took:

• I have a few Sonos so I powered them all off. 
• Rebooted my router. 
• I did a full reset on the first speaker (a One in this case)
• Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
• Setup completed and I could then add in all my services!
• I then reset the other powered off Sonos.
• Joined to the new system\group I created above.
• All the services carried over that I setup above
• Job done!

Obviously this would be a more painful solution if you have large numbers of devices but I thankfully only had a few. I found it better to rip the plaster off than way hoping an App update would fix things - in my case I don't think an App update would ever have resolved my particular issue..

The new App is now working great for me. I am sure there are a few niggles which Sonos will iron out in coming weeks but its working well for me!

One thing of interest I found out is that there is a web interface for each Sonos device which can be accessed to review config and check Sonos can ping update.sonos.com etc, If you google it you will find details..