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Hello -

Wondering if anyone else is experiencing the the issue where you start an album/stations/playlist from Apple Music and after a random amount of time (sometimes in the first 30 seconds, and other times 5-10 mins), the song stops playing on the speaker(s), but the app shows that the song continues to play (this will continue on forever if I am playing a station). Music doesn’t start again from the speaker(s) until I start a new album/station/playlist. 

 

I’m pretty sure this started with the new app update, but I can’t be totally sure as I do a fair amount of airplay music playing (which seems completely uneffected). 

 

Here are the steps I have done to try and fix/debug this issue:

  • Tried Amazon and TuneIn and both worked fine.
  • Restarted app
  • Tested multiple speakers (grouped and ungrouped)
  • Restarted router/modem
  • Restarted Sonos system
  • Removed and re-installed Sonos app
  • Removed Apple Music and Reactivated
  • Removed Apple Music as my preferred music service (I saw one posting on here where that remedied a similar situation

 

Kind of at a loss as what else to try. I did reach out to the Sonos help chat and they suggested I try removing Apple Music and readding (which I did and it didn’t help). They also seemed to imply they have heard of this issue impacting others...so, I guess I am not at the misery loves company stage of this issue…

 

Thanks for any additional suggestions to fix.

Matt

 

Just adding to the thread having the same problem since the app update.  We have spent 10+ hours on the phone with Sonos support and engineering and were told today that all that could be done is more troubleshooting calls (and time).  Hugely disappointing especially given $$ investment on the equipment - we used to listen to music constantly and now hardly ever do because of the stop/start issues (and sometimes one speaker playing the same feed seconds behind another speaker in the same room).  

An update on my end…

 

After upgrading to firmware 16.4.2 on all of my speakers on Friday, Apple Music has been behaving. I started a stream around noon on Friday and as of Sunday at 9am it hasn’t stopped. I am cautiously optimistic about this latest update. Hopefully others are experiencing similar results. 

 

 

I’m having this same problem.

It doesn’t seem to matter whether it’s Apple Music or any other service. Once the audio stops, it doesn’t matter which I choose. The app shows it’s playing, but there is no sound.

This is on top of the myriad other issues I’ve had with the app ever since the update, and the back and forth with support that has resulted in no fixes so far.

It’s pretty unforgivable that there are so many issues with basic functionality on a system as expensive as Sonos is.

Same darn issue. It used to work fine and then these idiots managed to break the functionality of one of the most ubiquitous music platforms. I am so angry. The entire management team and Board should be forced to leave. The only reason I went with Sonos was because it was hassle free, easy to use, and just worked.  Now, it’s a major PIA.  Apple needs to lunch competing video capable speakers so I can ditch Sonos.

Streaming music has it’s own inherit issues which most relate back to server source, network stability and interference. Sonos generally publishes when there is an outage with a particular service. Click the link below:

https://status.sonos.com

 

​@Macollin1 this has been working for me the past weeks as well now. I say they did something as I had not been messing with anything onmy system apart from the usual updates of Sonos.

Same issue here, only seen it with my Era 100 which is often grouped with my Amp. Starting a new album or playlist resolves it temporarily. Happened twice in the last two days. Grabbed a diagnostic from the latest incident: *************

 

Moderator Note: Diagnostics number recorded and removed. Modified in accordance with the Community Code of Conduct.

My problem is similar, but the music cuts out with 30-20 seconds left on the track then returns with 10-5 seconds left on the track.  Sometimes 6-7 or more songs play fine, the cut out occurs for 2 songs, then its back to normal for a few songs. I’m using a Play3.  It occurs with Apple Music and other streaming music services.  It also occurs using the Sonos app and the SonoPad app. In my case the app doesn’t appear to matter. 

The issue you’re describing sounds a lot like it might be a potential IP address issue, exposed when Sonos reboots their system every time they update their software. Try this:

Unplug all your Sonos devices from power. While they are powered off, reboot your router. Give the router a couple of minutes to come back up, then plug in your Sonos devices.

A more permanent version of this is to go into your router’s software and assign reserved IP addresses for all your Sonos…if that is possible (it isn’t always a feature you can access, check your router’s manual). 

Note that this has nothing to do with signal strength of your network, it is merely an addressing issue, making sure the packets of data are being sent consistently to the correct device. 

​@Airgetlam Thanks.  I’ll check if I can assign a reserved IP address to the Play3.

I’ve tried the first option of unplugging the Play3, rebooting the router, then plugging the Play3 back in.  It only works for awhile, and the problem returns.

 

Probably until such time as Sonos renews their firmware. If I’m guessing correctly, it may suggest that your router is getting ready to fail, as it seems, at least potentially, to frequently hand out bad IP addresses. Although I suppose that might be resolved in a router firmware update, too. Hard to know, without study. 

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