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My Sonos system has worked fine the last several months using both the original S2 app and the new app (on different phones). Last week my Arc showed as Not Connected in both apps. After several hours of power cycling and factory resets, I got it working again. Until yesterday when it showed up again as Not Connected. 

My diagnostic code is ************.

Any assistance or suggestions would be very much appreciated. Thank you!

 

Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

Only Sonos employees can see what is in a diagnostic, I would recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Sonos Support themselves don’t frequent these forums. 

Bruce, thank you for your reply. I reviewed other questions somewhat similar to mine and decided to try something suggested by @Stanley_4  (who said most problems are network issues). He suggested unplugging the router and all speakers, then plugging back in the router, waiting for it to boot, then plugging in the Sonos speakers. He explained this would force the reassignment of addresses in the router (or something like that - my apologies to Stanley for probably mangling his explanation).

I had already unplugged everything multiple times, but not in this order. I was really happy to see that this worked. My Arc, sub and surrounds are showing up again in the app. 

Thank you @Stanley_4!

Robert 

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