So Sonos think they should put more time censoring the word sh.. than offering customers an app that works ok. 

Perhaps it is two sorts of different jobs. Hard to imagine coders would be functioning as forum moderation folks, after all. 

Not saying same people are doing both, just saying it’s clear where they (Sonos) put their energy and what they feel is important. The app is s…, the customers support is s…, their recent press release is sh… and none of this is repsectful of customers feeling. So they act like s… and sell s…, but are only bother about not having the word s.. on their site. 

s… company.