Question
No search results appear in Sonos app
+2In-app searches yield no results across Spotify and my other services. I reset the Sonos controller but the problem persists. What gives?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Searches don't occur on your controller. They occur on your speaker. I'd recommend that you reboot both your speakers, and your router.
If that doesn't work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and either post the number here, or contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
If that doesn't work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and either post the number here, or contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Don't know, frankly, it depends on which one is the "hub" of your system. It was just a suggestion, anyway, but at the very least, I'd reboot the router.
Note that it's the weekend, the community moderators tend not to be here on the weekend. If you're interested in a quicker answer on your diagnostic, you should contact Sonos support on Twitter or Facebook.
Note that it's the weekend, the community moderators tend not to be here on the weekend. If you're interested in a quicker answer on your diagnostic, you should contact Sonos support on Twitter or Facebook.
+23Airgetlam wrote:
Searches don't occur on your controller. They occur on your speaker.
Well that depends. Music Library searches occur on the speakers, but music service searches (and TuneIn) are done by those services in the cloud. In both cases the controller arranges the results to the user, merging them together in the mobile controllers (though not in the desktop, thank goodness).
If Browsing works on Spotify I cannot think of any reason why Search would not, as they are very similar APIs uding the same endpoints.
I did have one thought actually: what language/locale is your device/app set to? Some services do get confused when asked to search in certain "unusual" locales.
Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
1 person likes this
Some searches do not have ‘sounds-like’ search features either, or so it seems. So a slight misspell can reveal a result in some services and nothing at all in another service. As I have attempted to show in my two attached (self explanatory?) screenshots.
Amazon Music search is not so forgiving as say a Google Play search in the example shown.
Personally speaking, I would like to see a slightly more advanced search with the use of wildcards.
Amazon Music search is not so forgiving as say a Google Play search in the example shown.
Personally speaking, I would like to see a slightly more advanced search with the use of wildcards.
1 person likes this
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.