Controllers and Music services

Bonjour à tous,Plus possible d’avoir accès à RadioNova ni FIP radio(s), Impossible de les trouver dans sonos radio ni sur Tune In..!!!Est-ce du à la mise à jour?Est-ce qu’elles seront disponibles de nouveau? Merci Moderator Note - Translation by Google:Hello everyone,No longer possible to have access to RadioNova or FIP radio(s), Impossible to find them in sonos radio or on Tune In..!!!Is this due to the update?Will they be available again? Thanks

Do not upgrade to the new app do not buy any Sonos equipment until the app is working again!!! SONOS - do the decent thing and stand up and apologise properly. No more of your silly Californian tech soundbites please. 

Hi, Sonosstill in trouble to find the way to listen my favourites podcasts via my Home Sonos setup.I have podcasts collection on my Spotify acc, but for some reason, can’t find Podcast section in Sonos app. To address this issue, I’ve created message in Spotify Community portal, but no progress.Still dont know what is the problem.. Details os here: https://community.spotify.com/t5/Live-Ideas/All-Platforms-Connect-re-categorise-podcasts-as-AUDIO-so-they/idc-p/5893811/highlight/true#M282455 As well, my podcasts were hosted by Google Podcasts mobile app. Due to Google decision to close mobile app and migrate podcasts to YTM - all shows I’ve migrate to YTM. Using mechanism provided by Google.Hoped it resolve my problem and I’ll be able to listem podcasts via Sonos. Finally.No way ((Sonos app, select YTM, select Library, select Podcast - it display ONLY 30 shows, even not episodes, as mentioned in some topic here. But 30 shows. WHY? I’ve subscribed to far more than 30 shows! What the issue

Hi, I have a large primary system with a mix of old and new speakers which means I can’t use the new Sonos App and have to use the S1 app which is fine, all works fine. All are connected to the same house WiFi. I have a Sonos Roam in my outside office (also connected to the same house WiFi) and want to be able to use an app to control it. It won’t pair with the new app for some reason and can’t be paired to the old S1. Every time I use it I have to go to settings on the phone and connect it to Bluetooth and use it that way which is a bit of a pain. Any ideas please? I use BTWholeHome which does have Guest network in it for visitors if that is of any use. TIA

I have been a long-time Sonos user, and this is by far one of the biggest blunders I have seen them make. The first being the whole S1 / S2 / old / new hardware guilt-trip and claiming that we all need to drop our old hardware and buy new. But I’m guessing enough peer pressure from those like me who sunk too much $$$ into our speakers have kept this older hardware continuing to run just fine, against all odds. Who could have guessed.But this app update… it has basically rendered all my music located on my network storage, unusable. Before you go “oh this was the whole SMBv1 issue blah blah…there’s a fix… blah blah”… yeah, no. I’m an experienced network engineer. My “NAS” has been running on a Windows 2019 server using SMBv2/v3 shares for years without problems. I’ve had SMBv1 disabled for years now.  The problem happened as soon as the app was released not long ago, and I mistakenly trusted Sonos, and updated it on my phone.What can I do right now?I can play all my music just fine by i

I have two separate Sonos networks, one at my house one on my boat. Every time I leave either one of these systems, I have issues connecting with them when I return. My house has a boost that I usually end up having to unplug and then plug back in for my system to work which I think is absolutely insane. My boat is the bigger issue, I don't have a boost on this network, I'm connecting two play 5's to a T-Mobile home internet wireless router.  I'm currently not able to connect to my network unless I unplug both speakers and plug them back in. Sometimes I even have to hold the button down to reset each one. Why is this a constant issue? I've tried other routers before and had the same issue. Should I just drop the speakers in the water and try another brand? So I've tried six times now to reset both speakers on this network and have been unable to do anything with them. Is this where I start my class action lawsuit?  Moderator edit: Combined posts

How do I get Trueplay to retune on my Beam gen 2 with Sub gen 3 using iPad latest iOS? I've tried restarting, resetting and reinstalling. I want a refund. This new app seems to be absolute garbage. It's so unintuitive and buggy and support is offline. 

I cannot play my iTunes music library on my Sonos - it has disappeared. 

Obviously you Sonos people don’t know how to “Beta” an app before you roll it out. At least 10 hours on the phone only to reset the Unit to work and only to fail the next time.  When is the fix gonna be ready, before summer is over???  so unsatisfied 

The Sonos S2 controller on my Mac lost access to my music library about a month ago.  From that point forward, I’ve been unable to play music fom the music library on Sonoma 14.5 without disabling my firewall.  My music is stored in the standard “Music” folder and it plays fine if the firewall is turned off.  The Sonos app is listed as “Allow incoming connections” in the firewall settings.  I’ve followed the straightforward advice in this Sonos page that I found, but no dice.https://support.sonos.com/en-us/article/configuring-macos-firewallI’ve downloaded the latest Sonos controller.  That doesn’t eliminate the problem.  I’ve been using Sonos for over 10 years without encountering this problem.I had an online chat with Sonos support several weeks ago.  They looked at a diagnostic they had me upload, and then instructed me to call Sonos support.  I did so, and they gave me the “turn your firewall off” solution after an hour on the phone.Can anyone advise how to overcome this problem? ….

With the new Sonos app it is almost impossible to get the system to stop playing a station in one room and start in another. I cannot get it to stop in the first room, it just keeps playing or linking the two rooms WHICH I DO NOT WANT.I keep getting the frustrating message “Something has gone wrong”, no more details, over and over again.COME ON SONOS DEVELOPERS, SURELY YOU CAN DO BETTER THAN THIS!

I’ve been a long time user both at home & office. The new upgrade fails miserably!!!!  The previous version equalizer was easy to use & change in milliseconds. The new version is way too challenging. Secondly some of my playlists won’t work & I receive a trouble message with no suggested solution. One giant step backward for what was once a fairly simple app. Do better!!

Sonos have absolutely ruined the experience. The software updates are absolutely trash, I spend ages waiting for the app to load and have connectivity issues as the Sonos speaker can't be found even when logged into the app. Why have they ruined the software and ruined my experience. Thanks sonos for destroying your software and making it so hard for users to even play there music through your speakers now. Great job 👍

Given the aggravations folks are seeing with playlists going missing and not being recoverable it would be good if the Sonos App could export/import some of the internal data, playlists, stations, favorites and anything else that would be useful.This would also be handy for folks having to Factory Reset their devices.

Hello,this is once more the request to change the Home settings layout. Right now the order is Name Products Sound Home Theater Voice Hardware How often do you change the name or add/remove products? I guess almost never. How often do you change the sound settings? Me, quite often. Therefore I suggest the following order (moving the sound settings to the topSound Name Products Home Theater Voice Hardware  I assume that this will help a lot of people and improve the UX experience. 

The new Sonos app is missing the sound settings shortcut in the play screen. The play screen is the screen showing the music title, progress bar, play, skip forward/back, volume,….The previous version had a link to change the settings of the used speaker systems. The button on the bottom allows to turn on off additional systems but there are no sound settings like EQ, balance. It would be great to include other sound settings as well like surround, height, sub.

How long will we have to live with the problem : "Sonos was unable to add the music folder (913)" ?????????

This is really ridiculous.  Sonos...WHY would you harm your brand like this?  When I try and use your app, I get a default to a System Settings page that says it cannot find my system.  That’s it.  Mic drop. p.s. I have Sonos set up at both my primary residence and my cottage...same experience at both.

Yes, this is one more thread about the new app, hooray!I’ve noticed recently that the battery life of my phone has decreased. I used to sustain a charge for six days, but it is down to five. (My Moto53g has a 5000 mAh battery, and I have things like GPS turned off.)Obviously, there can be many reasons for this, but when I checked last night what has been taken battery, the Sonos app topped the list with 24%, before Poweramp with 11%. To note here is that while I’m working, I mainly listen to music from the phone, although I work from home.I surely have permitted Sonos to be active in the background, but I find it ironic that it consumes this much power, when ever so often I open the app it says that it can’t find any system, and it takes it while before it finds it again.

Many new and long-standing Sonos users have been disappointed by the recent Sonos “app overhaul” [released May 2024]. For many this update is a step backward from what they have come to expect from Sonos OR even makes their system unusable in any meaningful way. As Sonos users have been left without any real alternative (and no music), this poll asks Sonos to make the old app available again as a backup without delay.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Sonos software on Andrioid is pure garbage.  Absolute TRASH.  Crashes nearly every day.  But funny...on my other cell phone, also Android, I can play Spotify music easily using office wifi.  So if you ask Sonos about this problem, they say “Well it’s a problem with your office wifi”.  Nope...works great.  The s****y software doesn’t.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi - since the new app upgrade I am unable to add any songs to an existing playlist when I tap on ‘now playing ‘nothing happens now … beside search button isn’t there so both instructions from the user guide do not workplease advise what I need to do thanks lesley 

I have been able to add a Sonos Port on a recent firmware version using the new v80 App (iOS). However, a second Port that was on a much older firmware version can simply not be added. I have also been unable to add a Sonos One (also on older firmware) - in this case the speaker is partly added to the system but then the mandatory firmware update fails during the setup process. I have tried this on: (1) Different networks. (2) Wired and wireless. (3) On my existing and a new Sonos account.I tried to downgrade to S1 to attempt updates this way - but the downgrade option has not been developed for v80 App and is not listed on the roadmap (so I assume this will take some time).Has anybody been able to find other workarounds? Sonos customer support is uncontactable due to all the App issues resulting in customer service being overloaded but it also seems that customer service just blames the Wi-Fi network which cannot be the case for me as I tried this on two networks.

Every Sonos speaker in the house blocks Airplay streams and requests an AirPlay Password whenever Airplay Require Password is enabled on the Apple TV or in the Apple Home app.Once the password is enabled, Airplay works well with Apple devices but not with Sonos devices. No Sonos speaker is affected when the AirPlay password is disabled on Apple TV or the Home app. They continue to request the Airplay password.Resetting each Sonos speaker individually is the only thing that appears to solve the problem.Has anyone encountered this issue?(I've attempted to call Sonos, but the line keeps cutting out; case number 04688582; diagnostics 726588139)

Just updated to latest app and the search function doesn’t search my nas. I have found out that this is new search and I need to change to classic search. In my app the search box comes up just as a single line search and no options to switch to classic and no options in settings anywhere. I am on iPad.