Controllers and Music services

My system has worked fine since the upgrade but this morning I’m unable to connect via the App or manually.I deleted the App and reinstalled but still doesn’t connect, no support available till Monday. 

I have some audio tracks that I made for a project I’m working on and I want to hear them on my Sonos system. I know that the tracks are fine because I can put them in “Local Files” on Spotify on my iPhone and then play them in my car. But no matter how I export the audio files, the Spotify speaker icon shows my Sonos speakers grayed out with the message “Can’t play this track”. It would be extremely helpful if it actually explained *why* it can’t play the track, but it doesn’t do that. So, what does this message mean and how can I bounce my tracks from Logic Pro so that they will play on my Sonos system? Thanks!Best,Jon

Found this today and it actually looks reasonable from Sonos’s perspective…and from the perspective of sonos needing long-term, sustainable, service revenue from us.  again, this is not my opinion  “After having played around with play.sonos.comTried it on , macos ubuntu iOS, on iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional iPad 12.5.7 - via safari/firefox loads, not functional I am left with the impression that going forward; the new app has the same functionality as play.sonos.com  the app is effectively a wrapper, for the web service (API) the app is therefore limited by the lack of

Does anyone know if S1 has also dropped the use of SMBv1 in the latest up(down)grade?Obviously we were all told that old devices couldn’t go up to SMBv2 in the old switch to the S2 system and so my Music Library dropped to SMBv1 to match. If the new upgrade has removed SMBv1 from everything, what else do the old S1 systems support that could find shared music? Not really interested in handing my details (and money) to Plex just for this functionality.

Apparently the executives of Sonos are frat boy so they don't understand the concept of informed consent. A horrible update was forced upon me without my consent. And now the products that I spent thousands of dollars on are no longer worth a dime. When I made a comment on this forum about that situation someone hid my comment in a much larger multi-page thread without my consent. When I made that comment they also added that comment as one of my favorites without my consent so that now I have to go in and figure out a way to take it off of my favorites so that I will stop getting emails every single time someone else posts a comment on a thread that I had nothing to do with. I posted my own. My own comment was moved so that it would get it hidden and I would still receive email after email after email every time someone else makes a comment in someone else's thread that has nothing to do with me. Informed consent is important

Hi allI have two CR200 running inside an up-to-date S1 system, it works perfectly.I saw this topic here: It works. These devices are one of the reason, why Sonos split the devices into S1 and S2 devices.I have them running since 10 years, and I always did an update. I just recently had to reset my configuration, and it was a challenge to get them back into the system.When adding the CR200, I found, that one player must be connected with a LAN cable to the router directly.It does not work, if the LAN connected player is behind a bridge (what I normally have). After it is added, there still must be one player LAN connected, but then it can be behind a bridge. I guess this has to do with a network broadcast message, which does not go through a bridge. If anyone is interested in more details, feel

All is n the title. Thanks in advance.

went outside to listen to some music on a warm spring day. opened the S2 app and discovered it had been “upgraded”. and it demanded I “sign in” before allowing me to access my own property. After several minutes of trying to work around the thing I finally relented and went down to the basement to look up my Sonos credentials. which the app decided were invalid. This is not the first time I have suffered through one of Sonos’ completely unnecessary and unavoidable updates. So I gots to ask, why would anybody spend more for this intrusive crap than any one of the less expensive systems available?

All the things I used to like about the Sonos listening environment are gone.  Search for an artist, play one song now or add to end of queue.  Seems like all you can do is play an entire album from an artist and not select individual songs.  The thing I always loved about Sonos was that I could sit on my patio and queue up 20 songs and relax.  There seems to be no way to create a playlist on this new app?   I see they’re probably making the app so it relies on the playlists already built in your connected music services.  That’s fine but they better smooth out and advance this new app quickly.   Rating:  F+

Is there a EULA to cover the change in the way the New App manages and exposes our speakers to the Cloud and Internet?I have not knowingly agreed to a EULA that allows my speakers to:Be managed from the Cloud  Be accessible from the InternetTo the best of my knowledge what I have agreed to is that:My speakers will communicate with the Cloud for essential maintenance tasks like registration and updates Be accessible by me on my private WiFi.This paradigm shift in the way that our speaker and data is accessed should have been clearly communicated and agreed before the New App was installed. 

The S2 update is one of the worst music control systems I have ever used! Please make the last version myself and over 200 of my Sonos clients loved and enjoyed available again!!! Thanks Please stop sucking!Thanks

How do I add new songs to my playlists?

How do I fix this?

I am sorry if this has been raised elsewhere, but prior to the release of version 80 of the Sonos app I was very pleased and happy with my system as it worked very reliably and was a welcome upgrade to my previous Libra tone.However, since the release of version 80 of this app many features have disappeared but most importantly, my Sonos move 2 is often apparently offline even when it is continuing to play streamed music, and when trying many functions I often get the message an error something went wrong, but when trying a few seconds later the error goes away. An excellent system has been turned into an absolute waste of time money and space!All of my absent my systems are up to date and my internet connection is provided by Virgin Media and my whole system is managed and controlled by a comprehensive and fully managed Ubiquiti UniFi. 

Not going to re-hash the omni-shambles the recent app updates has been but we’ve been re-assured that we can keep searching Music Library on desktop controller. Well yesterday I could search my NAS stored Music Library and today Music Library as a source has disappeared. I am seeing an update Now option. Really Sonos? Why would I do that? Music Library disappearing from Desktop controller has been a long established bug but always has re-appeared if I close and re-open program on Mac. Not now. What else will break if I update controller on Mac? Also Mac updates haven’t worked for over a year meaning had to update manually by downloading updater.

Hi Sonos Team and Community,I really like the new App and just discovered the WebApp which is a really cool additional remote control option. However the “Now Playing” screen is nor working for me - not on Chrome and not on Edge (see Screenshot below). BTW: Please also add a AppleTV App which should be quite simple now leveraging the WebApp..ThanksJesko  

I don’t want to repeat what other users already posted about missing functions (playlist,…..). Just want to add one function I am missing when you play music is the mute all button. Secondly I was hoping that in the settings for each room the “Sound” settings would be moved on top since it is more likely to change these settings more often. How often do you add or remove a speaker or rename the room? Probably never. I suggested this long time ago but Sonos is ignoring this request.It would be nice to have the quick settings like the equalizer back. I was hoping that with the new version other settings would be added when the system has it available (e.g. surround). With the new app it is very cumbersome to get there. The room list is confusing too. Especially when music groups are used and when I want to assign a different station to one of the rooms in the groups. New app seems to be very slow sometimes too compared to the old one. The volume slid

This whole thing is a joke, I honestly don’t understand how this could happen.In order to launch an update like this, dozens of people need to go through this project, and it’s just impossible that they “missed” all these things. It’s screaming high level incompetence, it’s screaming higher-ups that don’t listen to feedback, it sounds like a company that does not even understand their customers.But even when I say, “it sounds like a company that does not even understand their customers” it makes no sense, because I’m very sure that 90% of Sonos staff go home and listen to these speakers too, so why would they make their own speakers worse?These speakers are very much a home appliance, and it’s utterly unacceptable to take features away from users.I demand Sonos to revert to the previous version of the app, and in the meantime maybe launch a beta for this new redesign.

Hi, Where in the new app do I find the favourite radio stations? I used this extensively in the old. And myTuner does not work anymore. The stations provided cannot be played, I get an error. I have a device with the old app and everything still works fine.

Bitte stellt die alte App im AppStore (iOS) wieder zur Verfügung!! Die neue App hat sich installiert und seitdem funktioniert gar nichts mehr!! Mein System wird nicht gefunden-neu einrichten geht auch nicht!das ist wirklich das Letzte!!!! Moderator Edit - Translation by Google:Please make the old app available again in the AppStore (iOS)!! The new app was installed and nothing has worked since then!! My system cannot be found - I can't set it up again either!this is really the last one!!!!

Hi guys! I have two questions:Got the new Sonos app version 80 yesterday. Today i updated my sonos products. As i understand it the software for the sonos speakers should also be 80, but in my case all my products are version 78.1-5202. Is this normal? If i click on system update the app says there are no updates available. Where can i see status about Sonosnet in the new app? The old one said WM:0 (i believe) but this has been removed from system information.

I just installed the new app and at first sight it‘s totally crap :(First thing I want/need to do is set a new alarm clock for tomorrow morning… hard to find the function at all. Easy access is something different… setting new times is not possible - function will be available with future updates… honestly????please tell me this is not what you really release! Give me back the old app! Now!!!

Hi, Unfortunately I've just updated to the terrible new app and can’t find where to change from Dark Mode to Light mode. Also, the recent AMA, the Sonos staff kept referring to being able to customise the home screen layout to how you like it, but i can’t find any option to do that. i’m just stuck with this awful mess. regarding the light mode, sonos give instructions in the link below, but under my app preferences settings menu, i only have general and product setup, nothing about appearance.https://support.sonos.com/en-gb/article/enable-dark-mode-or-light-mode-in-the-sonos-app Thank you in advance :)

How can I disable Trueplay, my iPhone 7 is no longer supported, the new app just crashes and refuses to open on my chrome book, there is no option on the new app on my amazon fire tablet, and I cant seem to find it on the windows 10 desktop app?

Sonos app forced an update this evening. WHY?After updating to the new app last week which is a bleeping disaster. Created a workaround using my computer (I DO NOT STREAM MY MUSIC IS ON A LOCAL LIBRARY), my iphone and ipad.This evening the app forced another update NOW everything is MUCKED UP. The sonos (windows) app does allow me to set up the library. GUYS are you outsourcing your app development to the neighborhood coding schools for kids. FIX THE ISSUE. I have over $3k+ invested in Sonos products as of last week they are worth less than 6 used bricks!!!! Can I get my hard earned money back?