Controllers and Music services

Given the aggravations folks are seeing with playlists going missing and not being recoverable it would be good if the Sonos App could export/import some of the internal data, playlists, stations, favorites and anything else that would be useful.This would also be handy for folks having to Factory Reset their devices.

Hello,this is once more the request to change the Home settings layout. Right now the order is Name Products Sound Home Theater Voice Hardware How often do you change the name or add/remove products? I guess almost never. How often do you change the sound settings? Me, quite often. Therefore I suggest the following order (moving the sound settings to the topSound Name Products Home Theater Voice Hardware  I assume that this will help a lot of people and improve the UX experience. 

The new Sonos app is missing the sound settings shortcut in the play screen. The play screen is the screen showing the music title, progress bar, play, skip forward/back, volume,….The previous version had a link to change the settings of the used speaker systems. The button on the bottom allows to turn on off additional systems but there are no sound settings like EQ, balance. It would be great to include other sound settings as well like surround, height, sub.

How long will we have to live with the problem : "Sonos was unable to add the music folder (913)" ?????????

This is really ridiculous.  Sonos...WHY would you harm your brand like this?  When I try and use your app, I get a default to a System Settings page that says it cannot find my system.  That’s it.  Mic drop. p.s. I have Sonos set up at both my primary residence and my cottage...same experience at both.

Yes, this is one more thread about the new app, hooray!I’ve noticed recently that the battery life of my phone has decreased. I used to sustain a charge for six days, but it is down to five. (My Moto53g has a 5000 mAh battery, and I have things like GPS turned off.)Obviously, there can be many reasons for this, but when I checked last night what has been taken battery, the Sonos app topped the list with 24%, before Poweramp with 11%. To note here is that while I’m working, I mainly listen to music from the phone, although I work from home.I surely have permitted Sonos to be active in the background, but I find it ironic that it consumes this much power, when ever so often I open the app it says that it can’t find any system, and it takes it while before it finds it again.

Many new and long-standing Sonos users have been disappointed by the recent Sonos “app overhaul” [released May 2024]. For many this update is a step backward from what they have come to expect from Sonos OR even makes their system unusable in any meaningful way. As Sonos users have been left without any real alternative (and no music), this poll asks Sonos to make the old app available again as a backup without delay.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Sonos software on Andrioid is pure garbage.  Absolute TRASH.  Crashes nearly every day.  But funny...on my other cell phone, also Android, I can play Spotify music easily using office wifi.  So if you ask Sonos about this problem, they say “Well it’s a problem with your office wifi”.  Nope...works great.  The s****y software doesn’t.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi - since the new app upgrade I am unable to add any songs to an existing playlist when I tap on ‘now playing ‘nothing happens now … beside search button isn’t there so both instructions from the user guide do not workplease advise what I need to do thanks lesley 

I have been able to add a Sonos Port on a recent firmware version using the new v80 App (iOS). However, a second Port that was on a much older firmware version can simply not be added. I have also been unable to add a Sonos One (also on older firmware) - in this case the speaker is partly added to the system but then the mandatory firmware update fails during the setup process. I have tried this on: (1) Different networks. (2) Wired and wireless. (3) On my existing and a new Sonos account.I tried to downgrade to S1 to attempt updates this way - but the downgrade option has not been developed for v80 App and is not listed on the roadmap (so I assume this will take some time).Has anybody been able to find other workarounds? Sonos customer support is uncontactable due to all the App issues resulting in customer service being overloaded but it also seems that customer service just blames the Wi-Fi network which cannot be the case for me as I tried this on two networks.

Every Sonos speaker in the house blocks Airplay streams and requests an AirPlay Password whenever Airplay Require Password is enabled on the Apple TV or in the Apple Home app.Once the password is enabled, Airplay works well with Apple devices but not with Sonos devices. No Sonos speaker is affected when the AirPlay password is disabled on Apple TV or the Home app. They continue to request the Airplay password.Resetting each Sonos speaker individually is the only thing that appears to solve the problem.Has anyone encountered this issue?(I've attempted to call Sonos, but the line keeps cutting out; case number 04688582; diagnostics 726588139)

Just updated to latest app and the search function doesn’t search my nas. I have found out that this is new search and I need to change to classic search. In my app the search box comes up just as a single line search and no options to switch to classic and no options in settings anywhere. I am on iPad. 

Hi I’ve not posted before and it’s a little confusing but here goes. Like loads of other people on here after updating the new Sonos app nothing works properly.i have a possible solution. I’d like me you have old iPhones or iPads in drawers not used , grab one. If the phone or iPad doesn’t have anything higher than iOS 15 installed it’s ideal. First turn off iOS updates then download Sonos 1, this will ask you to down load to s2. Click the button and a message will inform you that the new app can’t be run and an older version will be installed. That the gold sonos thumbnail one.Im now back up and running on the system with no probs. Hopefully Sonos/apple will fix the new app problem but until then give this a go.

Thanks again Salami Slices- I do have my library back and it is functional!  I still do not have ability to search and play/rearrange songs from queue like before but for now, I am OK. I do have a question.  I created an Amazon playlist.  It does show up in my music when I select Amazon as my streaming service.  It plays the same songs though and there is no ability to shuffle or turn on crossfade.  I read you need to load to a SONOS playlist.  I can’t do this- is this because the functionality broke with 80.00.04 and 80.00.11? Does anyone know how I can get the Amazon playlists copied to SONOS playlists?  I know Apple and SONOS do not play well together but thought I could get Amazon working.

I have been a big fan of Sonos for some time. I own the Arc, Sub (Gen 3), Beam (Gen 2), Sub Mini, and Move. While the previous app was not very good it also wasn't very bad. It was tolerable even if the user interface looked like it was designed by a high schooler in an entry level computer class. At least it worked with minimal lag.For all of the reasons stated by your customers the new app is a complete disaster. The fact that you would release such an app tells me that you are either grossly incompetent or you just don’t care about your customers. Do your software product managers understand how to create a product roadmap and how to determine customer needs and requirements? I may never buy another Sonos product because of this utter failure. I am disgusted with you Sonos and suggest that you start consulting your legal team because there may be multidistrict litigation or class action litigation arising from the adverse impact your new app has on a consumer’s ability to enjoy the

Can Sonos add Fan noise to its choices of sounds to play for sleeping?  You have a white noise, but I would like something deeper in sound, like fan noise. Or what some call, green noise. 

How do I turn lossless audio streaming off, specifically in the Apple Music service, but also in any other service that I might use. I seemingly do not have the bandwidth to stream it reliably, and I suspect that is because my internet connection is fixed wireless. Moreover, I can’t tell the difference anyway, so the larger data stream is simply not required.

At Sonos, we take accessibility seriously and aim to build listening experiences that everyone can enjoy. The redesigned Sonos app was built from the ground up to support both modern and future Sonos experiences, and as part of that, we’ll be implementing ongoing improvements and enhancements over time. On May 7, the app will have basic support for screen readers, allowing you to swipe through and read through all items on the screen. Following launch, ongoing improvements to the accessibility of the updated mobile app will remain a top priority. A software release available May 21 will improve screen readers so you can select items on screen in any order. Further improvement will be added to the experience regularly until we reach parity with the S2 app by late June.  In the meantime, the Sonos Windows and Mac applications will continue to operate as normal until our new web app has met our accessibility standards. Thank you for your patience as we continuously improve the accessibili

I have been waiting for this feature for a long time, and now that it's finally here, it feels underwhelming. It only works about half of the time, other times I need to scrub the song to get it to start lossless, and sometimes the music just cuts off and playing the next song does nothing, it only plays silence. I have to choose a different album or playlist to get it to play music again.Has anyone else experienced this?

What set up do I need to qualify for lossless equipment wise. I have arc, play3 & sub gen2. I just wondered if there were any minimum or preferred requirements. Someone seemed to think that his wasn’t compatible as he only had a gen2 sub. I wasn’t aware that any subs were incompatible with anything. 

Since the macos App will apparently be retired, I’m trying to get used to the web app.I need to log in almost every time I visit https://play.sonos.com, which is an issue in and of itself, but the biggest problem is that every time I log in, it shows an Internal Server Error, and the URL points at a playlist. I’m not happy about losing a native app, but I’d hope the errors in the web app can be sorted out.

I just bought a Sub Gen 3 and want to connect with my existing Move as well as with my 3 Era 100 but I cannot add it to the group I created? How does that work?

Hi, all my Shows/Podcasts just show as no longer available in the new iOS app. I presume they came with TuneIn. My TuneIn stations are playing, but perhaps through Sonos stations (not sure how that all works). I tried reauthorizing TuneIn under Podcasts, but it just hangs. This is not necessarily a Talk Sonos product, so I will repost in the correct spot (now that I know).Well, I can’t move the post, and I can’t repost in just the regular Controller and Music Services area. So, I’ll leave here.Moderator edit: Combined posts, topic now in Controller and Music Services section.

I have a 9-unit Sonos system (Connects and ZP100s) running as S1.My control tablets are on 6.0.1, running the app v10.3 (build 51166240). Seem to remember it was the last version my tablets could run.If I update the system :What is the minimum Android version that latest S1 app need to work ? (ie will I need new tablet controllers ?)   What Samba (SMB) version does it use to hook up to network (NAS) filestores ? - My NAS has been forced to stay on SMB 1 (deprecated) to communicate with the app I’m running – yes, I’m aware of the security risk. Rather move to a secure SMB version. Yes, I’ve seen about the Raspberry Pi workaround, but that opens a whole new rabbit hole for me.

I've read in this forum that everyone appears to be having major problems with the current version of the app. Unfortunately, I have the same issues; lost playlists, lost access to radio stations (doesn't like Radioplayer, My Tuner etc) . I've tried contacting them but the Chatbot  just takes you round in circles. Is there an email address to try? Or anyway to downgrade the app?Thanks