Can't play music from my mobile device

Question

Hello!Need Your help!I can't play music stored on my android device Xiaomi Redmi Note 8 Pro.I have Sonos Connect_v1, and i use Sonos S1 app.Sonos radio work fine, but when i want listen music stored on my device Sonos S1 app give error: "song name" is no longer available on this Xiaomi Redmi Note 8 ProSonos S1 i was several time uninstall and install again, Sonos Connect_v1 restarted several time, my access point and router restarted several time too, music downloaded from internet and was copy from laptop on micro Sd card and play on my device and laptop well, music destination is in "music" folder.Before it was work fine, a few months ago. Diagnostics confirmation number is: 1792455112How can i fix it?Thx in advance.

Rowena B. · Answer

Hi @Vasun Khil, welcome to the Sonos community. Thank you for reaching out to us and providing the diagnostic. Let me share this thread referring to the same concern.We are always working to improve the functionality and actively working on improving this experience. Thank you for your patience. If you have any questions, please feel free to reach out.

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