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Hi all. Referenced other similar posts but none had the answer. Current system is a Five, a Play:3, and Arc (+Sub+One SLs for surround). WiFi is Orbi Mesh system. App installed on my and my wife’s iPhones.

 

Everything works perfectly except we can’t seem to access her Amazon Unlimited playlists from either of our Sonos apps - only my playlists. I have a family account for Amazon Music Unlimited, allowing each person to have their own playlists and collection.
 

I authorized Amazon Music Unlimited on her Sonos app using her own login. It still only shows my Amazon account within the Adonis app and it’s not clear how to switch to her Amazon account. Has anyone had any success with similar scenarios?

 

Does she need an individual Sonos account? That didn’t even really appear as an option during install. When we put the Sonos app on her phone, it just asked if we wanted to add her to an existing system and said ‘yes’. To authorize her Amazon account, I did use my Sonos credentials on the Sonos app on her phone. 

Hi @damronjamesa, 

Welcome to the Sonos Community and thanks for reaching out to us with your concern. Let me share with you some information.

In the Sonos app, you can add multiple accounts for the same music service by entering the credentials for the new account. Adding multiple accounts requires that you provide a name for each account and make sure that each account has a unique name to make it easy to identify. 

As per checking, using the Amazon Family account, you can add the adult accounts in the Sonos app. Let me share the following community threads to help you out:

https://en.community.sonos.com/music-services-and-sources-228994/setting-up-sonos-amazon-family-plan-and-alexa-6834831#:~:text=Go%20to%20Settings%20%E2%86%92%20Music,the%20default%20for%20that%20device.

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/amazon-music-unlimited-family-accounts-6834286

https://en.community.sonos.com/ask-a-question-228987/adding-my-amazon-music-for-my-family-accounts-6853185

I would also recommend reaching out to Amazon for further assistance. Please let us know if you have any other questions or run into any issues, please do not hesitate to reach out.

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