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Japerk
Contributor I
May 23, 2020
Answered

Trueplay not working on new iPhone SE

  • May 23, 2020
  • 22 replies
  • 2462 views

Hello, 

 

Ive recently bought the new iPhone SE and wanted to use the true play feature on my paired play 5s but I instantly get a network problem even though I’m connected to the same WiFi network as the speakers. I thought I’d try it on my iPad instead and it works perfectly fine, speakers tuned! I’ve triple checked all my settings, phone is updated, app is updated, WiFi network is correct. Has anyone else experienced this issue with the new iPhone SE or maybe even the iPhone 8 (as it’s pretty much the same phone). Everything else works on my iPhone SE: playing music, creating stereo pairs etc etc.

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Best answer by ratty

Trueplay is not yet calibrated for the new iPhone SE.

https://support.sonos.com/s/article/3222

22 replies

Show previous replies
jklb14
Lyricist II
June 27, 2020

How will we know that the update is available??

Jean C.
Jean C.
Retired Sonos Staff
June 27, 2020

@jklb14,

You can keep an eye out in our Announcements forum for updates to this feature.  

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jklb14
Lyricist II
June 27, 2020

Is there any kind of time frame though? I have a new beam being installed tomorrow 

Jean C.
Jean C.
Retired Sonos Staff
June 27, 2020

@jklb14,

Not before tomorrow, unfortunately. 

I don’t have a time-frame for when this might be available. If you have an old phone or other compatible iOS device (or know someone who does) you should be able to complete the Trueplay tuning process from that controller.    

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jklb14
Lyricist II
June 27, 2020

Thank you!

    tkeitt
    Lyricist I
    August 25, 2020

    Perhaps you could explain WHY it does not work on the iphone se.

    Zbron
    Contributor I
    August 29, 2020

    Any information on this topic ? This si inacceptable, even the FAQ does not talk about this issue with the iphone se 2020

    Azurik
    Lyricist II
    September 12, 2020

    Is there any progress? The iPhone as 2020 has been listed as coming soon for quite some time now. 
     

    i appreciate Sonos has cut down on staff due to Covid, but making the se compatible, is a matter of minutes it takes to write the simple code 

    mythaeus
    Lyricist I
    November 18, 2020

    Just in case someone is looking at this post...looks like the iPhone SE (2020/Gen2) is now supported. A few days ago the “Coming soon” list included iPhone SE. Just saw that the list was updated (not yet supported):

    Coming soon

    • iPad (8th generation)
    • iPad Air (4th generation)
    • iPhone 12
    • iPhone 12 mini
    • iPhone 12 Pro
    • iPhone 12 Pro Max

    https://support.sonos.com/s/article/3222?language=en_US

      Tom0187
      Lyricist I
      December 3, 2020

      Just in case someone is looking at this post...looks like the iPhone SE (2020/Gen2) is now supported. A few days ago the “Coming soon” list included iPhone SE. Just saw that the list was updated (not yet supported):

      Coming soon

      • iPad (8th generation)
      • iPad Air (4th generation)
      • iPhone 12
      • iPhone 12 mini
      • iPhone 12 Pro
      • iPhone 12 Pro Max

      https://support.sonos.com/s/article/3222?language=en_US

       

      Thanks for sharing - I’ve not found that link. Proud owner of Arc, One, Sub - but two devices on this list. ;) Will need to find a friend with an older device soon. :)

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