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Japerk
Contributor I
May 23, 2020
Answered

Trueplay not working on new iPhone SE

  • May 23, 2020
  • 22 replies
  • 2462 views

Hello, 

 

Ive recently bought the new iPhone SE and wanted to use the true play feature on my paired play 5s but I instantly get a network problem even though I’m connected to the same WiFi network as the speakers. I thought I’d try it on my iPad instead and it works perfectly fine, speakers tuned! I’ve triple checked all my settings, phone is updated, app is updated, WiFi network is correct. Has anyone else experienced this issue with the new iPhone SE or maybe even the iPhone 8 (as it’s pretty much the same phone). Everything else works on my iPhone SE: playing music, creating stereo pairs etc etc.

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Best answer by ratty

Trueplay is not yet calibrated for the new iPhone SE.

https://support.sonos.com/s/article/3222

22 replies

ratty
rattyAnswer
May 23, 2020

Trueplay is not yet calibrated for the new iPhone SE.

https://support.sonos.com/s/article/3222

    Jan Schreiber
    Trending Lyricist I
    June 8, 2020

    Does anybody know when the update is coming? I hoped it is working with Sonos S2, but it isn‘t.

     

    That was one of the reasons I bought the phone 😒

    thomynb
    Lyricist I
    June 9, 2020

    I have the same question regarding when Trueplay is available for 2020 iPhone SE.

    Please if any of the staff could share any “insider” knowledge :)

    Thanks.

     

    Volly
    Lyricist I
    June 10, 2020

    I have the same problem with the new iPhone SE and not being able to use Trueplay.  Sonos please help!!! 

    pytrak
    Contributor I
    June 10, 2020

    Just updated to S2 and thought that is the problem but It’s my phone! 
    I have the same issue on SE

    Bullyboy
    Lyricist I
    June 12, 2020

    Any news when this I phone SE will be able too work with true play.

    Stephen_69
    Lyricist I
    June 12, 2020

    I can confirm, I tried the SE switched to iPhone 8 and voila Trueplay! A minor inconvenience however hopefully it will be fixed with iPhone SE... 

    Daddyfish
    Contributor II
    June 14, 2020

    Exactly same issue for me.

    Got a new iPhone SE a couple of weeks ago.

    Tried to retune Trueplay but keep getting the message below - very frustrating!

     

    eck91
    Lyricist I
    June 16, 2020

    Yes!!!! Frustrating as it is I’m so glad I’m not the only one experiencing this. So has anyone heard when this feature will be available for the new S.E.? 

    Jean C.
    Jean C.
    Retired Sonos Staff
    June 26, 2020

    Hello @eck91,

    Welcome to the Sonos Community and thank you for reaching out with your question. 

    While I don’t have an exact date for Trueplay support, it is in the works and should be available soon.   

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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