Sonos App doesn't find existing system.

I see this is going nowhere.  Part of the problem with any tech support.  Sorry for mixing up days from weeks. That I will own up too.  As for the reply that isn’t helpful at all.  I will wait and see what happens when the App is released in 2 weeks!  Again we shall see.  As I said everything else works on my network except the Sonos App.  Not a consistent connection when controlling my speaker. I always go to Spotify to find my One on the network with no problem and connect that way.  You need another job if you aren’t listening to the customer. Enough said.

First of all, I don’t work for Sonos.

Second, you said exactly as I said you would, “Everything else works, blah blah blah.”  The fact is, Sonos devices need to communicate with each other hundreds of times a second in order to keep in sync.  This is much more complicated than individual devices and requires a stable network.  Sonos is particularly sensitive to things like duplicate IP addresses, something your average TV streamer or web browsing device won’t even notice, or only suffer a small buffering problem.

So I ask again, do you want to wait for a new app that won’t ever fix your problem, yet allows you to blame the company, or do you want to fix your wonky network?  Again, the choice is yours.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Thanks for your input. Sound kind of sensitive to my comments. I in no way am accusing you of anything. I am frustrated along with several others over the Sonos App. Not you.  For someone who isn’t working for Sonos, you sure sounded like it. Maybe bring it down a couple notches.  People don’t need to be lectured about their point of view. This is a forum for issues with Sonos.

Hope you have a Great Day.

So that would be a “No” to the query as to whether you want help with your network instead of blaming? 

Here’s the facts (whether you consider them a “lecture” or not, I don’t really care).  A few years back, there were a couple incidents of actual bugs in a single Sonos device connected with a certain few TVs.  The main thread for that problem reached hundreds of pages in a few days.  There were also dozens of peripheral threads dealing with the same problem.  Soon after, Sonos acknowledged the bug and stated they were working on it.  They eventually released a fix.  

Contrast this with the half dozen of so posts like yours that seem to show up after an update.  An update which always entails a reboot of each Sonos device.  These reboots often uncover problems with a router’s IP table, because a reboot causes the devices to all request a new IP.  If your router IP table is in a wonky state caused by a power outage or something similar, it can hand out IP addresses that are still in use by another device, wreaking havoc with the cross communication required by a system like Sonos.  That’s just one of the problems.  A VPN running in the background can cause the problems you are seeing, as can poorly configured mesh nodes or extenders.  However, if you aren’t willing to accept it may be your network, there’s no way to begin to fix it.

Now I’ve already wasted too much time on someone who clearly has deaf ears to this subject, but I will ask one last time - Do you want help fixing your network or not?  If not, I’ll go help someone who does want help.

As I said earlier in this discussion: Once you’ve decided that the problem must be [...] or cannot be [...], you are likely to be blindsided.

Play the percentages. There is no point chasing the 0.01% possibilities before ruling out the 90% probability.

I have already gone through all the network things you have mentioned. This seems to be the fix for sum but not all. Again I appreciate your feedback. You are taking this way too personal for someone who doesn’t work for Sonos. Hope you have a Great Day! Stay Safe. I will wait and see what Sonos does next. 

I’m not taking it personal at all.  But good luck with the new app that will never solve your problems.  

I've got a bunch of expensive paperweights too . Unreal!  

After about 20 hours of painstaking troubleshooting I eventually removed my entire Sonos system from my home and factory reset all devices. I then installed it all with an ethernet cable direct onto my main router and added the devices to the WiFi I wanted to use them all on. After about the 6th attempt of removing the entire system and adding it again I eventually got my sonos system to talk to the Sonos app on my Android phone. So it's all working, for now. Let's see how long it lasts. Fingers crossed. 

My feedback to Sonos remains the same, as nothing that expensive should be that difficult to install and use. Not in this simple plug and play era.

I know it's just a matter of time before it just all of a sudden stops working again. Sigh.....

Same issue