Sonos App doesn't find existing system.

this worked for me! thank you

I can't believe the amount of time I've spent trying to reset, unplug plug back in, re group rooms, reset router, install uninstall app, and everything else support has told me to do and still CANT listen to music when I want to. Nothing has been a permanent fix and for the amount of money I paid for all my speakers this is total BS. 
i even write a letter to them complaining and they emailed  me a reply telling me to do the same stuff I already did and listed in my letter. 
I'll be switching back to BOSE

I should be able to open my music app, choose how I want to listen, and listen to music. It should be that simple. 

For most of us it is…..

I see that with all of your free time from not having to fuss with your speakers, you use on this forum replying to everyone lol 

I have two play3 and a playbar. 

The app just all of a sudden says can't find system. I've read through this entire feed and tried all the suggestions and I can't get my Sonos system to work again. 

I can see my three Sonos devices connected to my WiFi network. The app just refuses to connect to them. 

So I can no longer use the play3 speakers now at all. They are just large paperweights. I would recommend that nobody ever buys these expensive speakers that just stops working one day and causes sooo much frustration. What a huge waste of money and time. 

Very frustrating. 

Seems Sonos is finally releasing an updated App in the next 7 days (2024). Better late than never.  Just another frustrated customer getting the run around from techs.  We shall see.  They need to find better talent for their engineers and Tech support.  Everything else in my home works fine except their App.  Constant disconnects and No Sonos found is very frustrating.

Hi there,

 

I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot)

 

I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it.

 

I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could.

 

Rant = off

 

Do you have any solutions to offer that are not requiring me to reset the system completely?

 

Moderator note: We updated this article in October 2023 with new information below.

If you are experiencing this issue and your controller won't connect to you existing Sonos System please have a look at this support article and follow the steps.

If your Sonos app still won’t connect after following the steps in the article, please contact Sonos Customer Care for further help.

 

 

Finally a new App. 2024 release is coming in 7 days according to my iPhone.  Maybe this will fix their buggy software.  These speakers are not cheap and should work flawlessly as everything else in my home.  Same issues and same answers are frustrating to the consumer.  Everything else works with no issues except their App. Fingers crossed on this update in 7 days.

May 7 is in two weeks, not 7 days. 

Constant disconnects are indications of local network issues. A new controller method won’t fix that, unfortunately. 

I’ve got news for you, a new app is not going to fix what is most assuredly a network problem.  Now you can reply that your network is perfect and everything else works, but that would be denying the hundreds (maybe thousands) of people over the years that have claimed the same, only to be embarrassed when they find out it is a network problem.

Now the question is . . . do you want to blame some company and never get your problem fixed, or do you want to suck it up and try a few things to get your network stabilized and working well?  Your choice.