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MadMonk1
MadMonk1
Contributor I
Feb 6, 2020 5:18 PM UTC
Answered

Power cord doesn't fit in the speaker

I just bought two Sonos One (Gen 2) speakers. The power cord doesn’t fit the speaker plug on either one. I am reluctant to push harder unless I know that this is expected. I’ve pushed quite hard; the plugs have become stuck without connecting, how much harder is normal?

Obviously, setup is halted.

Thakns

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Ryan S
Ryan SAnswer
Retired Sonos Staff
Feb 6, 2020 5:38 PM UTC

There’s really only the one L shaped cord that comes from us. It is a snug fit, so my advice would be to push harder. But if it’s really not going to work, you can contact our support team directly and they can probably send out new cords or replace the unit.

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primesourceguu
Lyricist II
Jul 23, 2020 4:56 AM UTC

The rubber mallet worked and it is now flush and secure. I hope this helps some one else. 

 

Guy

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    Airgetlam
    Airgetlam
    Jul 23, 2020 5:07 AM UTC

    Glad it worked. Doesn’t seem right, but as I say, unlikely you’ll need to pull it out any time soon. 

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    Bruce
    Roystoys
    Lyricist I
    Jul 26, 2020 3:08 AM UTC

    It seems to be the norm with sonos units. I thought that my beam was faulty because the power supply would disconnect from the sonos beam and was always a bit wobbly. I took it back to point of purchase and the guy just pushed it in HARDER than you would and like magic it no longer disconnects or is wobbly at all . I walked into JB HIFI 6 feet tall and left feeling about 2.4 feet .

     

     

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    Airgetlam
    Airgetlam
    Jul 26, 2020 5:25 AM UTC

    We all have instances of that kind of thing. With me, probably more than average :)

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    Bruce
      Anonymous
      Dec 7, 2020 12:04 PM UTC

      Pull it back out, and check to see that there isn’t any extra flashing around the plug that might be getting in the way. Or in the receptacle, although I don’t recall any potential there. Wouldn’t hurt to look. In all honesty, I think in the last 5 years, I’ve never unplugged a PLAY:1 or a Sonos One. Once I’ve inserted that cable, it’s just in. Tightly, so it doesn’t slip out, but not as tightly as it looks like you are experiencing. 

      But that is the correct cable. And it’s supposed to end up flush with the bottom of the speaker. Since you’re the second or third person to report this in the last six months, I wonder if there might be a manufacturing issue. If you want to, you might call Sonos Support directly to discuss it, to see if they’d send you a replacement cable. 


      This is exactly the same issue I am having.

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      tonsure
      tonsure
      Avid Contributor I
      Jan 2, 2021 9:28 PM UTC

      Well, I’m glad this thread exists. Cuz I almost just returned my Sonos One, given the same issue with the cord not fitting properly. (I ended-up leaning my body weight onto the top of the speaker, and that finally got a snug connection. But it definitely felt like a flaw). According to my eyes, it’s not the flashing around the cord that’s causing any problems, but it seems like the male plugs inside the Sonos are actually slightly crooked / not straight. Really strange that Sonos would allow this kind of defect to pass through the Quality Control process.

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      Mark P
      Mark P
      Retired Sonos Staff
      Jan 3, 2021 5:14 PM UTC

      Hi @tonsure.

      Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

      Any other physical defect have you notice with your speaker?

      We will surely forward this to our higher tier to further investigate.

      If you need help with any other information, please be sure to let us know.

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      Cmontoyam
      Lyricist I
      Jan 27, 2021 4:14 AM UTC

      Just purchased 2 Sonos One SL and had the same problem with the L shaped power cord not fitting. After reading some replies, we placed the speaker on the floor on top of the cover it came in and pushed down, the plug went in all the way without much effort and now it’s flushed and the speaker sits balanced. Hope this helps!

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        Roystoys
        Lyricist I
        Jan 27, 2021 4:40 AM UTC

        Yes sorry I should have posted earlier,it seems that I simply didn't push the plug in hard enough. It just takes a bit of force

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          Mark P
          Mark P
          Retired Sonos Staff
          Jan 28, 2021 3:29 PM UTC

          Hi @Roystoys.

          Thank you for reaching out to Sonos Community.

          Glad you manage to fix the problem, sometimes it's really hard to connect the power cord especially if its just came from the box.

          If you need help with any other information, please be sure to let us know.

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