Power cord doesn't fit in the speaker

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I just bought two Sonos One (Gen 2) speakers. The power cord doesn’t fit the speaker plug on either one. I am reluctant to push harder unless I know that this is expected. I’ve pushed quite hard; the plugs have become stuck without connecting, how much harder is normal?

Obviously, setup is halted.

Thakns

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Ryan SAnswer

Retired Sonos Staff

There’s really only the one L shaped cord that comes from us. It is a snug fit, so my advice would be to push harder. But if it’s really not going to work, you can contact our support team directly and they can probably send out new cords or replace the unit.

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D

DoDeeDoo

Lyricist I

Didn’t have to use rubber mallet. Make a fist and hit it with the soft side of your fist. It just took me three blows. I was concerned about damaging the speaker so I held it up with my left hand against my stomach and hit it with my right fist. I also coated the rubber part of the cord with Vaseline but very lightly. Hope this helps.

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