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MadMonk1
MadMonk1
Contributor I
Feb 6, 2020 5:18 PM UTC
Answered

Power cord doesn't fit in the speaker

I just bought two Sonos One (Gen 2) speakers. The power cord doesn’t fit the speaker plug on either one. I am reluctant to push harder unless I know that this is expected. I’ve pushed quite hard; the plugs have become stuck without connecting, how much harder is normal?

Obviously, setup is halted.

Thakns

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Ryan S
Ryan SAnswer
Retired Sonos Staff
Feb 6, 2020 5:38 PM UTC

There’s really only the one L shaped cord that comes from us. It is a snug fit, so my advice would be to push harder. But if it’s really not going to work, you can contact our support team directly and they can probably send out new cords or replace the unit.

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31 replies

melvimbe
melvimbe
Feb 6, 2020 5:25 PM UTC

Sounds like you were not shipped the right cord.  Can you post a picture to confirm?  Sonos monitors these threads and would be able to confirm as well as other customers.

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Danny
    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Feb 6, 2020 5:38 PM UTC

    There’s really only the one L shaped cord that comes from us. It is a snug fit, so my advice would be to push harder. But if it’s really not going to work, you can contact our support team directly and they can probably send out new cords or replace the unit.

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    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    MadMonk1
    MadMonk1Author
    Contributor I
    Feb 6, 2020 6:34 PM UTC

    Thanks for your replies.

    It looks like it’s the right cord, L-shaped, same configuration-it’s just very tight. I’ll try again and if it still doesn’t fit I’ll contact the support team.

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    MadMonk1
    MadMonk1Author
    Contributor I
    Feb 6, 2020 6:42 PM UTC

    OK, thanks again. The cord fits, I just had to lean into it with some bodyweight.

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    nik9669a
    Senior Virtuoso
    Feb 6, 2020 6:44 PM UTC

    You wait till you need to remove it!

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      Stanley_4
      Stanley_4
      Grand Maestro
      Feb 7, 2020 1:22 AM UTC

      I learned to use a very light touch (not spray) of dry (just leaves a powder, not oily coating) silicone lubricant to ease the cord insertion process and if ever needed I sure hope the removal process too.

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        ronniebaslow
        Lyricist I
        Jun 10, 2020 2:02 PM UTC

        Hi looks Like I have the same problem and been sent the wrong cord. Can someone confirm ? 

         

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        ratty
        ratty
        Jun 10, 2020 2:11 PM UTC

        You evidently have a Sub gen 2, with the cord for a Sub gen 3.

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        ronniebaslow
        Lyricist I
        Jun 10, 2020 2:57 PM UTC

        Thanks for that. Just bought it from Curry’s PC World today 

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        ratty
        ratty
        Jun 10, 2020 3:06 PM UTC

        It looks like your cable has a thin, circular flange, which is designed to go flush into a circular recess on the body of the product. That’s a cable for the later Sonos products: Beam, Amp … and Sub gen 3.

        A Sub gen 2 needs a cable like this: https://www.sonos.com/shop/power-cables-sub.html

        You’d better go and sort it out with Curry’s.

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