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MadMonk1
Contributor I
February 6, 2020
Answered

Power cord doesn't fit in the speaker

  • February 6, 2020
  • 31 replies
  • 4648 views

I just bought two Sonos One (Gen 2) speakers. The power cord doesn’t fit the speaker plug on either one. I am reluctant to push harder unless I know that this is expected. I’ve pushed quite hard; the plugs have become stuck without connecting, how much harder is normal?

Obviously, setup is halted.

Thakns

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Best answer by Ryan S

There’s really only the one L shaped cord that comes from us. It is a snug fit, so my advice would be to push harder. But if it’s really not going to work, you can contact our support team directly and they can probably send out new cords or replace the unit.

31 replies

Lyricist I
July 5, 2020

I have the same issue: The power cord does not fit in place on my Sonos One. The most likely cause is a manufacturing defect in the cord. I believe the end that plugs into the Sonos One is about 1/8" too long. As a result, the cord is not fully seated and the Sonos One cannot sit flat. It does receive power.

I believe I could file the end of the cord by 1/8" and the One would work fine, but I wanted to ask first.

 

July 5, 2020

I would try pushing it harder.

Airgetlam
July 5, 2020

The Sonos One does not have a power cord like pictured above. It is L shaped, so when it is seated fully, the Sonos One sits flat on the surface. There have been a handful of posts suggesting that getting it properly seated requires more force than expected, as John B suggests, but none, so far, that haven’t finally seated properly, or even any shipped with an incorrect cable, as the Subs above were. 

Bruce
Lyricist I
July 5, 2020

I put a little silicone on the cord. I pushed hard. It still would not go.

I used a rubber mallet and gentle tapped the cord into place. All set now!

Thank you for your tip.

Airgetlam
July 5, 2020

Sounds like perhaps the factory didn’t remove all the extra ‘flashing’ on the cable. Glad you got it seated. 
 

I think I’ve only removed the power cables from a speaker when swapping them out...I mounted some speakers on a wall, and didn’t want a full length cable. On most of my speakers, I’ve never removed the power cord, ever. If you need to do so, a pair of pliers would likely be helpful to get a grip, but I doubt you’ll need to ever do it. 

Bruce
Lyricist II
July 22, 2020

I just purchased 2 Sono One speakers and the power cords do not fit securely in the bottom of the unit. When I pick up the speaker, they fall out s bit. Also when they are plugged in, the speaker is lifted on one end by the cord.  Any help or suggestions?

Airgetlam
July 22, 2020

So, reading that, I’ve got two thoughts. 
First, can you confirm that the cords you received have an L shaped end that plugs in to the speaker, and isn’t just a straight cable?

If indeed it is L shaped, I think, based on your ‘lifted on one end’ comment that they’re not properly seated. There have been other folks who have found the seating of these cables to be difficult. When properly seated, the cable should be flat with the bottom of the speaker. I wonder if there’s any excess ‘flashing’ around the connector that is getting in the way of upyou seating the cable properly.

I’d certainly try pushing the cable in more firmly. 

Bruce
Lyricist II
July 22, 2020

I have pushed really hard and yes it is L shaped. One person on here used a rubber mallet but I am afraid I will damage the connection  

Airgetlam
July 23, 2020

Pull it back out, and check to see that there isn’t any extra flashing around the plug that might be getting in the way. Or in the receptacle, although I don’t recall any potential there. Wouldn’t hurt to look. In all honesty, I think in the last 5 years, I’ve never unplugged a PLAY:1 or a Sonos One. Once I’ve inserted that cable, it’s just in. Tightly, so it doesn’t slip out, but not as tightly as it looks like you are experiencing. 

But that is the correct cable. And it’s supposed to end up flush with the bottom of the speaker. Since you’re the second or third person to report this in the last six months, I wonder if there might be a manufacturing issue. If you want to, you might call Sonos Support directly to discuss it, to see if they’d send you a replacement cable. 

Bruce
Lyricist II
July 23, 2020

Thanks . I think I will try a rubber mallet first before I call them. 

 

Guy/ Midland , TX