Components & Architectural

I have just installed an Eero system. I’ve plugged my old Netgear N600 router (with wifi disabled) into the Eero gateway to provide additional ports for ethernet devices and for a telephone jack. These are all working fine except for my Sonos system (via a Boost), which the Sonos app can no longer find. I’m dimly aware that my Netgear router may need to be reconfigured to avoid conflicts. Can you advise please?   

I updated my cover art on my music using my Mac’s Music app over a year ago. It shows correctly in iCloud, MacOS, iPadOS, and iOS. All apps and OS are up to date and not in beta. Sonos shows a very old album image that is irritating. I don’t connect to my library directly in Sonos. I use Apple Music, then My Music.There are so many things that are frustrating in the Sonos app. This is absurd though. The problem is not in Apple Music but in the app. Is there a way to refresh the app’s album data?

I’ve read all the other forum posts related to this topic and couldn’t find a resolution. Sonos, please help us out here!When I Airplay movies and shows from my 2020 iMac to my Apple TV to my Sonos speakers, it works great. I get picture and sound. Wonderful. When I try to use Airplay screen mirroring to do the same, I get picture, but no sound. It doesn’t matter what device I try (2013 MacBook, 2020 iMac, iPhones, iPad…), I get picture but no sound. I have hung onto my clunky old wired speakers for this reason. Why do I still have to use my old junk speakers half the time when I have my nice new expensive Sonos speakers? Please help!

Hello,On several occasions when carrying out normal tasks my Sonos system seems to reset, when this happens all my devices and music services are no longer in the app and need to be added again as if I am an all new user.This has happened when:I change my wifi connection - for example I have got a new router, so have a new wifi name and password I have added a new device to the system - for example I added a second roam to my system recently and everything was reset.It’s a huge inconvenience to have this happen,  what am I doing wrong?Is there any way to avoid this happening?Thanks

Hi,I was slowly but steadily getting more problems with Sonos. First the radio was not working when I set up my alarm clock. Then the music did not start to play from time to time. In the end the alarm clock stopped working all together (not even with the “default sound”) and it was not possible to start any music.I was searching for updates but I got error codes 1101 all the time. I could see my speaker in the router dashboard though.I tried a lot of “restart your router”, “restart your speaker”, “set it to fixed channels trying all the different combinations” etc. spending days on it and nothing worked. My router is a new fritz box generation with standard setup.Eventually, I wanted to do a clean reset now and send all my speaker back to factory settings and wanted to set them up from the start.However, I cannot. When I log into my old account it still has all my speaker listet and when I want to use it for a new setup it tells me “error 1101” again. I tried setting up a new account

Has anyone else had an erratic volume issue when choosing their Sonos One/Room with Sonos One as your output through the Spotify iPhone app? I prefer it to the Sonos app due to better search results, but have noticed when the Spotify app is used my volume does everything from jumping up to the highest volume through to jumping to the lowest.  Have also had it when asking Alexa/Google to play through Spotify. 

 If all my devices are not ethernet wired i got unsync between rooms. I have the best ever wifi 6th generation. Ultra fast 450mbts seconds internet. Never had any problems with any devices at home.

Sometimes when I want to play Apple Music from my phone or computer to only one of the three speakers in our home, it plays to two. I want to unlink the Office speaker (One), from the Dining Room (Play 1) speaker but don’t see how to do that. I’m not sure why they’re behaving this way in the first place.Thanks in advance.

my sonos 1 stereo pair goes out of sync about every 3 days. i am using Alexa for voice input. is there a priper way to fix this? besides me reinstalling it all the time?

I have 6 S2 components and 4 S1 components, new Eero 6+ (3 pack) gateway wired via Ethernet to one S2 component, all the rest are wireless (as directed by Eero support).  Eero gateway wired to Fios modem/router, named the new Eero network the same as the original router network name.  Works for a bit then the S1 app says ‘could not connect to Sonos’ first when trying to control an S1 component, I keep trying, then it fails completely and all zones are gone and no Sonos network detected, not even the wired S2.  Have rebooted and reconnected many times but keeps failing.  Ready to return the new Eero as their online support documentation says ‘all components must be S2 compatible’

Hello, thanks for any pointer on how to deal this issue...listening to Radio Deejay (italian radio) for ages and after last Sonos update, simply cannot listen to it anymore...it does not connect...tried to add the URL but does not work...what to do? Many thanks!

Im building a new house and wanted to build Sonos into it.I currently have a Sony Bravia 4K UR3 TV which is connected to a Beam Gen 2 via eARC.Connected to the Beam are a Sub (gen3) and Two One’s as surround (I also have another 4x One SL’s on their way).I have been through various fora looking for the answer, I have tried with the TV output settings: Audio Output, A/V Sync. eArc, Passthrough etc.Restarted the TV and Beam.My usual Freesat viewing is not affected at all.It’s Discovery Plus and Netflix I have a problem with.. the audio is delayed ?Does anybody have any idea how to get around this problem, it’s sooo annoying to me :( 

I have several older Sonos devices which I had been connecting to my router with a Sonos bridge. I replaced the router with a Netgear Orbi Wifi 6 mesh network and connected the bridge to an Ethernet port on the Orbi, but the bridge does not connect to the router. Repowering the bridge or pressing the connect button have no effect. Suggestions anyone?Thanks,Tony

Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5. All Decos are connected by Ethernet cable to the first Deco router using a switch (star network). I am on S2.In my living room (ground level), there are 1x Connect GEN2 (connected to my HiFi system’s DAC) and 1x Sonos Amp (using 2x Sonos InCeiling speakers) + 1x Sonos Sub GEN2 + 2x One SL’s as surround (previously I had 2x Play 3s working flawlessly). All of these were connected via Ethernet cables except the One SLs (Amp+Connect+Sub are connected via Ethernet cable to the main Deco M0Plus). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a 1x PlayBar (in this room there is also a Deco M5 using also Ethernet cable backhaul) connected via Ethernet cable to the Deco M5.In t

I have run a split system for a long time.  This is still noted as a supported configuration on sonos.com here: https://support.sonos.com/s/article/4845?language=en_USI just returned from vacation, and while away I used my sonos S2 app on a different wifi network (with some of my s2 devices).When I returned home, the S2 app connected just fine to my S2 devices.HOWEVER… My S1 app wouldn’t connect to any of my S1 devices.  So, I reset it.  The usual process is that it asks me to press “mute+volume up” to identify which system I want to connect to.  However, it doesn’t do that… After resetting, it just ‘finds’ my S2 system without asking me to press any buttons.  Of course, the S1 app isn’t compatible with my S2 system so it just complains and tells me to use the S2 app.  I tried the desktop app and had the same problem -- it finds the S2 system not the s1 system.How do I reconnect to my S1 system??  I have submitted a diagnostic, but it was from my S1 app while connected to the S1 system

The Sonos website states that the PlayBar works with S1 and S2 App controllers. When I try to complete setting up the PlayBar to the S1 App, I get an error message before completing the task. I need to use the S1 App as I have an old Connect:Amp for my rear speakers.What is the work around please?  

Getting this error when playing from Mixcloud - unable to play From the Basement #166 (24 bit). The song is not encoded correctly Used to be able to play previously. Any idea what the issue is?

Hello!I have noticed that Spotify music and volume in general from earc (LG GX) to my Sonos arc sub and one SL has nearly double the volume from just streaming directly from Spotify. (Surrounds are in ambient mode). This makes the loudness feature too pronounced as well and seems to exaggerating the bass even in moderate to high volumes. This affect movies and gaming as well. I try to keep loudness off when using the tv and on when streaming music directly from the app.Is the loudness correctly applied with tv in mind?I have checked that my TV doesn't have a setting to output more volume. Thanks in advance!

Having trouble with the surround speakers on my home theatre setup. Whenever I watch a movie with surround on apple TV the rear SL speakers keep stuttering making the movie unwatchable.Setup: Arc + 2 Gen2 Subs + 2 SL surrounds.TV is a 65” Samsung QN95A with audio set to passthrough1m Sandstrom Gold Series HDMI cable to HDMI3 (eArc) on TV.Apple tv is connected to HDMI2 with a 1m Sandstrom Gold series cable as well.Everything is connected to the local wifi network.When the movie title screen is displayed the music plays perfectly though the surrounds but when the movie is played the rear speakers stutter and pulse.Diagnostics Number: 290032232

I have old Play5 and One in my system. Apple TV, Sonos and IOS are all using the latest software versions. Every single device has been turned on and off many times and Bluetooth on/off too. All use the same 2.4 ghz wifi network. All devices within one meter of each other. Tried also to reset Sonos and create the Sonos system from scratch. Playing from Iphone works fine. Strange thing is that when Apple TV was connected to 5 ghz network, Sonos showed up in Airplay. But refused to work obviously as my Sonos can connect only in 2.4 ghz network. Now in 2.4 ghz network, Sonos is not showing up in Airplay at all.I have read the other discussions, tried everything I could find there. The problem persists.

Hello everyone,I am the victim of a problem that made me go to war with my internet provider for almost 2 years.For two years, I suffered untimely internet cuts which were actually because of my SONOS product.Let me explain, I have two SYMFONISK sound systems which are placed too far from each other, suddenly the wireless connection was difficult to make (although it worked from time to time, but there had too much cut).So I decided to connect them both to an ethernet outlet.After an umpteenth internet outage, my provider decided to come and change my box and from then on, I no longer had internet when I plugged in my two switches (my first sound system was connected to switch 1 and my second sound system was connected to my switch 2).But the craziest thing is that when I connected my switch 1 to the internet and disconnected my switch 2, I still had internet on my switch 2! And vice versa!After hours of reflection and research, I realized that the only point that connected these two s

I have used Sonos for a long time and, previously, would set an Amazon Music playlist to repeat overnight via my Play:One, i.e., ocean waves.Once I upgraded to Sonos One, the playlist fails to repeat and the queue clears itself as if it never played.I phoned Sonos support and the tech observed that a track which was fast forwarded to its end repeated. They “taught” me to use the repeat function and closed my case.The internet and power are fine, btw.  Software is 14.4.  Any ideas?  

Hello, I bought my Sonos (5.1 with 2 play3) 5y ago from the UK and all has been working great.However, for a few days now, I started hearing this static noise from the playbar. I don’t hear it when sound is on, but when Tv is off is like having a constant tinnitus in the ears. How can i get rid of this. Diagnostic: 1899576103 I now live in Japan (since 2018), which support yo contact if i bought the system in the UK.Thank you

Unable to play M4a files (AAC Audio file), however they play fine in iTunes. Tracks are skipped until MP3 file is found that will then play fine. please help 🙏.

I’ve noticed that for many issues regarding SONOS Play 1 (all software updates in place), it seems to constantly come down to the same instruction “Reboot your router”.  Rebooting a router is inconvenient and disruptive - especially when ALL other things connected to it work perfectly, consistently and reliably.  I don’t like having to reboot the router unless say there’s a fundamental internet issue, you’re left questioning why?