Static noise (similar to tinnitus) from playbar

Forum|Forum|4 years ago
April 25, 2022
2 replies
1048 views

Hello,

I bought my Sonos (5.1 with 2 play3) 5y ago from the UK and all has been working great.

However, for a few days now, I started hearing this static noise from the playbar. I don’t hear it when sound is on, but when Tv is off is like having a constant tinnitus in the ears.

How can i get rid of this. Diagnostic: 1899576103
I now live in Japan (since 2018), which support yo contact if i bought the system in the UK.

Thank you

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Best answer by ratty

It’s most probably the internal switched mode power supply that’s developed a fault and is vibrating at high frequency. There’s a history of Playbars suffering from this. Sometimes a mechanical shock can set it off.

The best thing is to phone Sonos Support.

rattyAnswer

It’s most probably the internal switched mode power supply that’s developed a fault and is vibrating at high frequency. There’s a history of Playbars suffering from this. Sometimes a mechanical shock can set it off.

The best thing is to phone Sonos Support.