Components & Architectural

When I open my Sonos S2 app, more often than not it finds my S1 system and won’t let me access my S2 system.  I have to keep shutting down the app and reopening it until it finally picks up my S2 system.  Is there any way of avoiding this issue?

I have 3 Symfonisk Bookshelf speakers all in the same room, on wifi, connected to an access point pretty much in the middle of all 3 and I can choose different music to play on each speaker at the same time without issue. The issue I have is when I try to play the same music to all 3 at the same time it only plays through one. If I choose any combo of 2 to play then it works (speakers A+B, B+C, A+C all work). If I stereo pair 2 together and play to that pair and the 3rd it still only plays through 2. Anyone have any ideas on what else I can try?

I currently have the TV auto play option on, so if I’m listening to music and turn on the TV, the TV sound will take the priority. But is there a voice command to easily switch back to music and have it resume my song, or is my place in the song gone when it switches to the TV?

Hi,I have a Sonos Connect, it had a high popping noise or scratching noise almost sounding like it would break the speakers, making it impossible to use.I opened it and changed a few capacitors. This eliminated the popping/scratching  noise, but now i only have sound in the left speaker. The right speaker is very low, but not zero. Using the equalizer, if I move all sound to the right I can hear it faintly. Left speaker works normally. If I switch the cable (using rca analog), like red to white, i get the same problem but on the left speaker instead. Clearly it's the analog out (red) line that is faulty.I have tried several amplifiers so that is not the problem it's the sonos. But what to do?Carl

I keep my Sonos system on S1 because I have a first generation Play:5 that is hooked up to my record player. A houseguest recently tried to upgrade my system (thinking they were being helpful) and of course crashed the whole thing. I’ve tried the usual steps to factory reset and downgrade my products (I’ve done this before successfully when I first set up the record player) but now when the setup wizard gets to the stage of the final “push button/hear chime” after plugging in to ethernet, the process fails. I am given a “this device is only compatible with S2 system” message, which is entirely untrue as these are all S1 compatible devices.  I’ve factory reset over and over, reset the apps on all devices, and reset the router. All to no avail. Please help! 

Hello,We just bought a Sonos Beam and 1x Sonos One.I configured them as a group, and it works good while watching TV.But when i try to mute the sound using the TV remote it only mutes the volume of the Beam and not the volume of the One. Same when adjusting the volume.Is there any way to adjust the group volume with the TV remote?If not, will it be possible when we buy another Sonos One speaker and make it a surround stereo pair?I really hope its possible because else it really sucks to open the Sonos app everytime...

This week I upgraded my system to S2 and added some Five speakers. They work without problem, but the network matrix for the five is incomplete. The noise floor is absent for all three Fives. The other componens (2xPlay1 and 1xPlaybase) are correct. See attachment for a better explanation.Somebody any idea what caused this, or even better, how can I fix this?  

I have a Playbase with 2 Sonos Ones all set up and working excellently. I use the SkyQ remote to control the volume of the Playbase but since pairing the remote with the Playbase the voice control stops working with the SkyQ box.I have reset the remote so it is not paired with the Playbase and the remote voice control starts working again with the Q box. For some reason when you pair the Q remote with the Playbase it disables the remote Voice control function. Any ideas on how to fix this appreciated.

I have a 2022 Samsung frame TV connected to a Sonos AMP via e-ARC. I have worked with Samsung support to resolve an issue where I’m unable to manually select the audio output from the TV. Every time I try and select anything but Sonos AMP, the TV will flip back to Sonos AMP after a few seconds. I’ve tried disabling Sonos e-ARC auto play and have been through all the settings on the TV with Samsung. I have a case open with them but haven’t heard back yet. I haven’t spoken to Sonos yet but intend to on Monday.   

Hi there, I’ve brought a Sonos 1 from home to the office. Setup went well until connecting to the WiFi. Password is correct and I’ve tried unplugging the router but it will not connect. Does anyone have any thoughts?

Hi ThereI have an issue with my Sonos speakers disappearing while playing music. I have a Beam, One and Play:1 in my lounge/dining room.  The Beam is wired to my router, while the other two work over wifi. When I play music on either the Beam or the One individually (or any one or more of those speakers combined with the Play:1) after a few songs the music suddenly stops and the speakers disappear from both the Sonos App and Spotify, and I usually have to reset them or unplug and leave them for a bit to get them back. It doesn’t matter whether I play music via Alexa (enabled on the Beam but not the One) or via my phone - the music plays for a bit and then just stops. I’ve been having this problem with the Beam for about two years, and eventually gave up playing music on it and instead just used the Play:1. However, I bought a One last week, which is having the same problem and, given the money I’ve invested, I’d really like to use them! Interestingly, I never have this problem with the

Does everyone have the same experience as I do?We have a perfectly decent Wi-Fi service – about 32 Mb/s, but as soon as I stream anything, either via the airplay or the Sonos app or not, then the Internet crumbles to a halt. I sometimes have to switch it off just to move from one page to the next.Surely this can’t be how it’s meant to be?!? 

LG oled optical out to playbar to surrounds and sub.  Eeros router.  When starting or switching stations sound is distorted for a few seconds to a minute.  Stops immediately if I turn of surrrounds. Please help. Thanks 

Hi I have a Sonos Beam and 2 play ones as surrounds. I also have a connect amp and would like to use it with a third party powered sub. Would this work as a 5.1 setup and would the sub volume work with the beam as its a powered sub and it has its own volume. I have a red and white rca line input, would I need a 1-Male from the connect app a to 2-Male RCA Audio Cable. Thank you.

recently my playlist started skipping over any song from amazon music, but would play all others on the playlist.  when i select a single song/album to play from amazon music it plays fine.  large playlist, so it would be a pain to replace all amazon songs on it with other services….   any help would be greatly appreciated, thxthe error im getting is “sonos unable to connect to amazon music”

My sonos system is dropping out while playing both Spotify and Tidal.  It sometimes comes back to the same track, other times skips to the next track and other times jutters then completly dies.  I have tried resetting routers, hard wiring one in to my ethernet but nothing seems to resolve.  My diagnostic number is 888534667

I have an Amp connected to speakers on a deck and today there was no sound coming from the speakers.  On the app everything looks like the Amp is connected as it’s indicating music is playing.  i checked the volume and to make sure it was not muted and it wasn’t.  I tested the speakers by connecting them  to another Sonos amp and the music was no playing.   I then tried to connect the Amp with the issue to another set of speakers and still no sound but looks like music was playing on the app.  Wire’s are connected via the provided screw clamps I removed those clamps wiped out the area and then connected the speaker wires to banana plugs and still no sound.      Has anyone else had a similar issue?  Amp was purchased in 2019.   

My Sonos system (Sonos 1 and Sonos 2 (with pretty much useless Alexa built in)) is constantly going offline. It is really annoying. My internet is very fast and the computer that I am using is an i7. Any suggestions on how I can at least reduce the frequency of this happening? Thanks.

I have a backyard Sonos SL and a Garage Sonos one.  I use the Sonos app to play music from my synology NAS in my garage regularly.  I do not use DS Audio at all.  Yet somehow somewhat regularly, but always when I’m not home, my backyard Sonos starts randomly playing music from my Synology NAS.  It never happens on my Garage Sonos where I actually stream that music to. Support is no use as I’m not home at the time so can’t send a diagnostic report of any use to them.  I saw another post about DS Audio being the problem but since I don’t even have it on my phone or iPad that can’t be it.  Anyone else see this behavior and have any ideas?

After the latest update today I can not end a session started from Spotify. On one of my speakers it reads session started from Spotify. I used to be able to click on the speaker and then click end session started from Spotify. Now when I click the speaker it simply goes to Spotify app. 

I have an Amp in my living room, which is connected to an eero router via Ethernet and a Symfonisk in my bathroom connected to sonosnet. The bathroom speaker is involved in a couple of HomeKit scenes. Whenever one of the scenes is triggered, the Sonos app will show both devices as grouped, but sound only plays in the bathroom. This is not necessarily a problem, but it seems that they’re then never ungrouped. As a result, if we try to airplay music from a HomePod mini in the living room later, nothing will play until they are manually ungrouped. Does this sound like expected behavior? I would really like them to never become grouped in the first place. Does anyone know how to prevent this from happening?

Hello, there are times which I want to use my Sonos speakers for music only and allow my child to use the television to watch cartoons with the samsung tv speakers (Samsung qled 2021 model).The trouble is that even if I select in the TV “TV SPEAKERS” instead of “E-ARC”, it will play sound through tv speakers 2-3 seconds only and then the tv will connect again to the Sonos Arc.Is it a way to avoid this?In the settings inside Sonos app I have found an “auto connect tv audio” parameters, which it only don’t stop the music reproduction from Sonos speakers if playing but the tv will stay muted with Sonos output anyway. Is it a know bug?

I have got an arc+two symphonisk’s+sub. Is there a way to make only sound two symphonisk’s+sub without having to remove ARC from the configuration? Sometimes I have got my children in front of the tv and I want to keep disabled arc only, but reproducing music through two symphonisk’s+sub without affecting the configuration. Anyone else with this issue?

Since I bought the device the app is not working properly, despite dozens of updates.When I play music from my device it stops playing after one or two songs, I have to turn the screen on to get it back playing. I excluded the Sonos app from suspension and other energy saving settings, to no avail.Also the songs after a while don't update on the song screen, the buttons work, but the displayed song is still the same even after several songs have played.The router has been updated, rebooted, is 20 cm from the Sonos, the problem is on all my Android devices, A11 and A12, everything updated.In the whole the sound is great, but the app is a pain in the x, it never worked properly and probably never will. I'm so disappointed, I almost always use the phones speakers or the Galaxy buds to listen to music.But if someone has more suggestions I'd be glad to try.

I have a Playbar with sub and two One SL set up for my home theater. Every few days the right speaker goes missing in the app. I can typically readd it by going through the missing device flow in the app and unplugging it. It’s really a hassle. The Playbar is hardwired with ethernet. I’ve already tried switching between SonosNet and WiFi setup but it makes no difference. Also switched left and right speaker and it’s still getting dropped, so I doubt it’s the speaker hardware.  Diagnostics submitted 590785251