Skip to main content
sterling1067
Contributor I
April 9, 2022
Answered

unable to connect to amazon music

  • April 9, 2022
  • 11 replies
  • 2082 views

recently my playlist started skipping over any song from amazon music, but would play all others on the playlist.  when i select a single song/album to play from amazon music it plays fine.  large playlist, so it would be a pain to replace all amazon songs on it with other services….   any help would be greatly appreciated, thx

the error im getting is “sonos unable to connect to amazon music”

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by sterling1067

I did reauthorize the account, but it did not help….  The playlist is a mix of multiple services of 500+ songs.  
 

But it seems all is ok now.   I tried the same playlist this morning and everything is working as it used to.   Not sure what the issue was, but I’m glad it’s fixed.   Thanks for the help!

11 replies

Show previous replies
Jimmy C
Prominent Collaborator II
May 16, 2022

This appears to be an Amazon issue.  Take a look at this post and @Rhp’s comment in partiuclar:

 

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
    Terms & ConditionsAccessibility statement