Components & Architectural

I own a yoga studio and have 6 Play 3’s, a Connect, and a Boost. The issue I have is very specific and I am not sure how to resolve it. Inernet speeds are in excess of 350MB consistently. What happens is that when you play a song, the next song in the queue will play just fine, but the following or 3rd song will not play, and I will get a message that says “connection to Spotify was lost” then switches tracks to the 4th song. In a studio where the next song being in sync is very important this is a big issue that comes and goes. Anyone heard of this?I have tried deleting everything then reassigning it all back, this works for a short period then back we are back to this. I have tried resetting both the router and modem to no avail. For a studio this is a difficult problem but one that is so specific that there must be a solution to this, any ideas? Best!

Yesterday morning I was unable to listen to a BBC Sounds service: the message was “Unable to play 6 music: the song is not encoded correctly”. I’m on S1: after a day of fiddling about, rebooting everything, router, switches and all devices, it seems that, after a few tries, my S2 compatible devices are happy to play but my S1 devices aren’t. Could there be any other cause? Is this coincidence?Thanks for your consideration!

I Haven't used my SONOS in a couple months, but when returning to it, it asked me to re-authorise apple music. Which it tries to do, i click on authorise, with the correct email and password i use for my apple music, it says “authorisation complete” then when i go to my music it just says “unable to load music”Why is this happening?I also want to state, i have factory reset the sonos and the sonos app on my Android phone.

I have a new Sony 4k blu-ray player that has two hdmi outputs.  One is full hdmi with video and the other is audio only.  I’d like to run the full one to my tv for movie playback through my Sonos 5.1 system but would like to bypass the tv for listening to cds.  Will the Amp take the signal from an audio only hdmi or do I need an external DAC? Moderator Note: Modified for technical accuracy (replaced Connect Amp with Amp).

Moved house with new router.  S2 app does not recognise the boost, the rest of the system was found and is on the regular wi-if network.  tried various things, rebooting router, changed cables, changed sockets in the router and on the boost, tried a factory reset on the boost - but now it just has the green flashing indicator lighthow do I get the boost to connect and provide the dedicated network for Sonos that is needed to prevent drop out etc

I have 5 speakers One / Sub and play 5. My system is conected with wi fi Cable to One of the speakers and all speakers run at separate chanel in network. the trouble i have is when changing track via Sonos App or even Spotify AirPlay the speakers dont sync.it takes 3-4 secends to all speakers play in sync again Why //  

The 2 Play:1 units and my Play:5 are constantly dropping out or cutting in and out. The wifi seems fine. I’ve submitted a diagnostics check: 1878567193can this be checked out by a Sonos representative?

I have a sonos arc connected with hdmi arc to my tv. If I get a connect amp and use it with my (non Sonos) ceiling speakers connected through an optical cable to my tv will it work?

One of my speakers ended up (Sonos one) in a bathtub of water for less than a minute.  I hit it with the blow dryer. It seems to be fine, but should I soak it in rice? Any other advice?

Hey,I have a pair of Ones on my wall using the official Ones wall mount. I’m moving and need to take down the mounts, but can’t get them to budge!Is there some trick or knack to removing the mounts?

Hello:I have a Beomaster 7000 with a phono, CD and tape. I purchased a 7 pin DIN with two RCA jacks to connect to my SONOS connect.I want to play the system to the line in on the SONOS. It will not play from any of the 7 pin connections. I got it to play from the headphone jack so I know the SONOS line in is working.  There was another post that said to use the tape connection  I tried both tape 1 and 2 with no success.The line in/out jack doesn’t work either. Possibly because I have only line out, not back in. It appears it may need both to make the loop?Any help would be appreciated.    

I  have Windows 11; Tuneblade 1.8.0.0 and an original Sonos One.My goal is to use Tuneblade to stream to my stereo receiver and the Sonos One simultaneously. Tuneblade plays to my Denon stereo without a problem.The Tuneblade app does not automatically find my Sonos One.FWIW, I also tried Stream What You Hear 1.5 and it finds the Sonos One (but it will only stream to one device at a time).I tried setting up the Sonos One in Tuneblade manually. I know the IP address but not the Port number and frankly don’t know which Airplay Receiver to choose:Airport ExpressApple TV 1,2 3,4Speakers/HifiShairPoint.TIA, Brian

I have a full home Sonance in-ceiling setup. 4 zones each using 1 Connect each. Recently one of those zones stopped functioning properly.The zone has 2 in-ceiling speakers. Max volume has always been limited to 85% so don’t see how it would be a “blown speaker” issue.When I turn the volume all the way up (so 100% of 85%) I can hear music playing very softly on both, almost like it’s at 2% volume.Every other zone is working fine. I disconnected/reconnected the power and outputs from the Connect but that didn’t solve anything.Not sure what to try next. Obviously with the system/speakers being in-ceiling its not going to be easy to follow wire terminations, so hoping it wouldn’t be that.

Hi everyone,I'm facing big problems with dolby surround recently - it seems to be connected to the 14.16 update. My livingroom setup contains a Sonos Amp with 2 Stereo speakers connected and 2 Play:1 as surround speakers. Since today (apparently the auto-update ran earlier this morning) the Dolby Surround output does not work anymore. Sound is only coming through the 2 analog stereo speakers in the front. In the past 5.1 sound was distributed correctly between all speakers (as in the setup there is no "center” the center channel is divided to the two fronts)I did a surround channel test using an XBOX Series X and could confirm that only the 2 front channels are working. When it is supposed to play the center, rear, or sub channel the speakers remain silent. This is only happening for Dolby Digital - the surround test for DTS is working as expected, all channels are active and the center channel is distributed to the two fronts.Additionally, the S2 App shows "Dolby Digital 2.0” as input

I disabled the WiFi on amp (since its plugged in ethernet) but when I do this the sub stops working on WiFi.Do both have to be either on WiFi or ethernet in order to work?

I have 4 Connects (plus a Roam) on my Sonos 2 system. They are connected to my Bose speakers in 4 rooms.The speakers in 3 rooms are working fine, but 1 room is not. It happens to be the large main room on my system, where there are several speakers which are controlled by Bose.All 4 Connects and the Roam show up in “about my Sonos system”.I realize this might be a Bose problem, but I have tried everything on my Bose remote without success, so I thought I would post here first.Thanks in advance for any help.

I have a 25 year old Cambridge Audio CD player plugged directly into a Sonos Five. Most CDs sound great, but some newer CDs sound distorted. How do I fix this? Do I need a new CD player? 

Please can someone help Virgin Radio keeps cutting in and out when trying to listen to it? Only recently started occurring but as it’s the only thing we listen to on Sonos quite frustrating. 

Hi, I have the optical feed stutter from my playbase. I’ve submitted diagnostics 1070387794 in case that helps. The stutter was particularly bad just before I pressed the submit diagnostics buttton. Then it was milder during the submit. It’s settled down again since and might be like this for a few hours until it randomly starts up again. I’ve replaced the optical cable without making any improvement. What else could be causing this? ThanksMark.  

Sonos Roam works without any issue, but after fully charging the other day has a steady blinking red light. It is annoying. Any idea how to stop?Thanks.

Hi ya, I didn’t disconnect my speakers from the old Wi-Fi, how do I set up the system in the new house??Probably very simple but I can’t work it out,Thanks for the help

I have a number of playlists created in Plex. Most I can play with Sonos, but the ALL MUSIC one throws an unable to add playlist error, as does a large music one I created 

My Playbase suddenly failed to connect to the rest of my system. I have tried to reset, and it is unable to be found. It works with a wired connection, so seems to be a WiFi issue. I have read a bunch of similar problems with the Playbase at the community. Any recommendations? Diagnostic number: 1113609003

Hoping someone can help with vinyl set up using Sonos Connect. I’ve had this same system working previously prior to a house move but now seemingly am banging my head against the wall.  I have the system set up as Turntable > Connect > Amp (with wired speakers connected). Initially I set this up, selected the Line-In and was getting no output from the vinyl playing. To check, I switched over to Sonos Radio as the input and had the smooth sounds of Cruise Control playing straight away through both the wired speaker and a separate Sonos 1 I paired the Connect to in my system. So that told me the signal is going from Connect > Amp & speakers.I looked at the Line-Out Level and started trying Fixed or Pass Through. This resulted in the vinyl coming through the wired speakers just fine, but left the Sonos 1 coming through incredibly quiet even when up to near full volume in the Sonos app.  If anyone has encountered and/or mastered this problem in the past please do pass on any w

My Symfonisk speakers are used as all-time connected to my Mac via airplay.Both speakers and Mac Mini M1 are connected via ethernet cable to the same switch.Music playback normally works when changing system audio output from system speakers to Symfonisk pair and they will work without issues, but that “depends”. Depends on that is some audio (youtube, program, spotify) making noises is still active on a computer. If I stop playback of anything for 1-2 min and try to play something again - from browser, movie - there is no sound. I need to change again output to built in speakers and again - to Symfonisk pair.Saddly I need to stop my playbacks many times during my working day I need to answer a phone and that makes that I need to each time flap the output - this is very annoying issue.My diagnostics 1781489933