Audio skips every 3rd track like clockwork!

Forum|Forum|4 years ago
August 18, 2022
13 replies
240 views

I own a yoga studio and have 6 Play 3’s, a Connect, and a Boost. The issue I have is very specific and I am not sure how to resolve it. Inernet speeds are in excess of 350MB consistently.

What happens is that when you play a song, the next song in the queue will play just fine, but the following or 3rd song will not play, and I will get a message that says “connection to Spotify was lost” then switches tracks to the 4th song. In a studio where the next song being in sync is very important this is a big issue that comes and goes. Anyone heard of this?

I have tried deleting everything then reassigning it all back, this works for a short period then back we are back to this.

I have tried resetting both the router and modem to no avail. For a studio this is a difficult problem but one that is so specific that there must be a solution to this, any ideas?

Best!

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Best answer by Airgetlam

Just as discussed in your other thread, there are essentially three potential reasons.

First is an issue with Spotify’s servers. It is important to recognize that the servers that Spotify has told the Sonos system to point to is a different server than Spotify uses for other streams, such as their own app, or even web access.

Second could be some sort of wifi interference . Oth regular WiFi connection, as well as SonosNet could be affected by this, for the purposes of interference, they’re the same, both radio signal.

Third, albeit less likely, could be a duplicate IP address issue in your network, where some device is fighting to get access to the same IP address as one of your speakers. The quick and easy, although more temporary fix for this is a simple network refresh, completed by unplugging all Sonos devices from power, then rebooting your router. Once the router comes back up, plug back in all Sonos devices to power. If that indeed resolves the issue, I would encourage figuring out how to set up reserved IP addresses in your router’s software.

However, anything posted by the community is going to be an educated guess at best, you’re more likely to get detailed information by submitting a system diagnostic within 10 minutes of experiencing this problem, and calling Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. Only Sonos employees can access this file, it is not available to we users on the forum.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

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G

GLO YogaAuthor

Avid Contributor III

I managed to resolve the issue by unplugging all 6 of the Play3s, 2 symfonisks, Connect, and Boost. Upon restart of the devices the 3rd track skip is gone, and we are back to normal!

After this, it would seem that something is happening at the product level and not the router/modem level. Now I need to figure out which product is causing it. I would say it is not the Boost or the Connect because I noticed the issue before I added those, in fact I added the Boost to resolve the issue, which it clearly did not. At best I can narrow it down to one of the 6 play3’s and just one of the Symfonisk (I added the 2nd one recently).

Best thing to do is next time this happens, start unplugging each device one at a time then plug it back in and see if the issue resolves.

Airgetlam

I’d suggest to the contrary, that it’s still a duplicate IP address issue, which becomes obfuscated when you reboot the Sonos devices, and force them to get new IP addresses from a compromised DHCP table on the router. I’d continue to recommend that you set up reserved IP addresses for your Sonos devices at the least, or you’ll probably be dealing with this issue again after the next Sonos update, which exposes this issue in your router.

Bruce

G

GLO YogaAuthor

Avid Contributor III

I’d suggest to the contrary, that it’s still a duplicate IP address issue, which becomes obfuscated when you reboot the Sonos devices, and force them to get new IP addresses from a compromised DHCP table on the router. I’d continue to recommend that you set up reserved IP addresses for your Sonos devices at the least, or you’ll probably be dealing with this issue again after the next Sonos update, which exposes this issue in your router.

Good point, I have noticed the issue typically resurfaces after an update. I will follow your previous instructions on how to create reserved IP addresses. I will see what I can do to isolate to which product is causing it.

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