Components & Architectural

This problem occurs when I am playing music via Spotify in a group and I try to adjust individual volume in the Sonos app.When I adjust the individual volume on one speaker, it affects the volume on every other speaker in the group. Also, the speaker I am adjusting bounces to different level.This just started happening today. It worked for two years without this problem.

Diagnostic #: 1733700773

I’ve had Sonos for several years and if you have just one or two speakers it’s pretty easy years… But I have a home where I have 7 Amps wired into my homes speaker system… More often than not some or all of the amps don’t show up in the Sonos app.  Super frustrating… And then thought well I’ll just use the wireless connection to connect into my Wi-Fi… Wow… I had to find the eight digit pin number on the bottom of the amp… Really an eight digit pin number? This is my Holmes Soundsystem… Who is the geek that decided we needed an eight digit pin number… And when you flip over the amp… The numbers are so small you have to take a picture of it and blow it up just to read the numbers.  Super frustrating… This could be such a simple system that could be completely plug-and-play… But no when you get the geek Bada nerds involved they have to turn everything into a gigantic production.  

Startomg fem days ago sonos is not able to find DR radio. Shatila is the problem?

Volume increases to maximum or goes to minimum with each click up or down on any remote control.

I have a Samsung Terrace 55 inch with an eArc hdmi port. I have the Sonos amp with an HDMI input. I am unable to get these two things to work together. I have read issues about the eArc input and the Amp….but cannot seem to find a solution/answer. Any suggestions other than purchasing the dongle? Thanks! 

So I have a Samsung Frame 2022 model with a Sonos Arc. The One connect box is located in a cupboard near by. In order to keep costs down and not use a EARC Balun can I use the HDMI to optical converter than extend the optical signal over cat6 which than plugs into the one connect box via optical. 

I have just purchased the Sonos One. I’m an Apple Music subscriber, I have an iPhone and a MacBook Pro. I set the audio output on the MBP to the Sonos. When I haven’t used the system in a few hours and I return to my room, I see that the MBP is still set to output to the Sonos. I’ll start playing music on the Music app but there is no sound coming from the Sonos. Apparently I need to wake it up? I tap once on top of the Sonos and that “wakes” it but it also pauses the music. I won’t say this is a show stopper but it is less than optimal at the very least. How do I prevent this from happening?

Appears this was an issue for many folks about a year ago. Not seeing anything recent in the community.I purchased Sonos Radio from the Sonos website, not from the Sonos app on my phone. I have both S1 and S2 and my house. The S1 app seems unaffected, as I believe it doesn’t support the HD subscription service.However, the S2 is stuck asking me to reauthorize. When I select this, it comes back with an error. I continue to try after letting some time pass (the website suggest it may take a few minutes for my purchase to process), however, it’s been a while now and still it’s stuck in a loop. 

I have a client with 5 Ports, 1 Amp, 1 Roam, 2 Sound-bars all hard connected other then the Roam and 1 Sound-bar. They are also all on a static IP. The issue is they are constantly getting skipping audio with the Ports. There are also 5 network access points through out the house. My clients also only use Spotify through airplay but says it happens when through the app as well.We’ve sent multiple reports to Sonos and they say there is wireless interference. None of the APs are on the same channel though. Should that even matter if they are all hard connected? We go through the same steps of changing the channels and they say all is well. Then a few days later is starts again. Help would be greatly appreciated because Tech Support repeats the same steps or tells me to get a  bridge which doesn’t make sense to me. 

Error 701 showing up and not letting me select songs to play from spotify.  Can Sonos support help here? Support number: 1752685793

Hi there, I have a question here. My Sonos app on my Imac and on my Iphone is connecting to the wrong system. There is another system on the same WIFI network that I am on and my Sonos app on my Imac and on my Iphone is connecting sometimes to that other system instead of mine. Is there a way to block the connection to the other system? I understand that if my app doesn’t make the connection to my closer system after a few seconds for any reason, it starts to look for any systems on the network and connects to that other one. But I was looking for a way to block the other system completely so the app would continue to search for my system for a longer time if it’s needed. I already removed the other system in the preferences but it seems to put it back if it’s the only one available.Thanks in advance for your answerChristian

Diag 1523830504 Playbase with 2 lamp surrounds  Surrounds drop off restarting play brings them back or turning them off /on on the app  Is this a. Network issue ? Have a boost and other speakers wired as well so in sonosnet mode   

HiI have changed phones, moving from iPhone 12 to 13. Although the new phone is linked to my home Wi-Fi, the Sonos app says it is not and I can’t therefore access my Sonos system. Grateful for any help.

My Sonos amp suddenly lost all power. It is two years old. The same thing happened to my 1st generation also, which lasted a lot longer than two years. I am beginning to loose confidence in Sonos. 

Recently I tried to connect to my Play1 speaker but was unable to find it on the casting menu.Went into the Sonos app to try and readd the network, go through the steps but I’m stuck on “updating” whenever I try to add it.Works on Ethernet but cannot get past this screen when trying to connect the WiFi. Tried restarting all devices, moving things closer together etc. but nothing.Any ideas?

HelloHave not had any issues before pairing my Beam (with TV source) to Play:1’s / Roam etc.However now when I try and do it I get constant drop outs on any of the paired speakers. I’ve tried several Play:1’s and a Roam to no avail. I contacted Sonos support, sent diags and they came back saying that TV Source is unsupported? WTF? Whats the point of a Beam if the input from TV is not supported.Anyway, any suggestions? I’m on 14.14 and this happened sometime between the end of July and end of August.Thanks

Hi.  This has been a problem forever and a day and franklhy, it’s getting on my nerves.  So…..We have a beam and sterio pair of 5s in our lounge, a 1sl in our kitchen and a 5 in our dining room. We also have a Roam which we use whenever we’re in the garden.  all but the roam and the beam have echo dots connected to them which we use to control music playback and playback of audible books but frankly the listening experience is truly terrible.  The audio book stops playing, then when you start it again, it goes back to where you started playing it.  If you’re lucky enough to get it to continue past the end of a chapter, I’ve known it to skip several chapters and just start randomly playing way ahead for some inexplicable reason.  I’ve written to sonos about this on several occasions and I know there are many other people experiencing it out there as well.  So far, they have failed to come up with a reasonable fix.  However, we’ve noticed this week that we have managed to fix the issue w

When trying to add Audible app there is a request for a Sonos code. I have a Play 1. Where would I find the code on the Play 1

Hi,  we have had Sonia speakers for many years.  We have moved to a larger house and looking to add 3 of Boosts in the house.  I have an iPhone 13 running ios15 which is fully up to date.  The Sonos app is also up to date.  when I go into the app there is no option to ‘add boost’.  Anyone have any ideas as to how I resolve this please?  many thanks 

We have a collection of Sonos speakers that include: three OneSL, one Beam, two Play1, one Play 3 and one Sub.  While streaming from any service, Apple Music or Pandora for example, most of the time everything plays beautifully, but I have noticed that in the Kitchen, which has 2 OneSL paired, one or both will drop out and then kick back in a few moments later.  Since I am not always in the kitchen, I do not know how often nor have I found anything to reproduce the situation, though it continues to occur.  All speakers are WM: 0 via the wired Beam.While streaming from my Synology NAS I get frequent drop outs, or even some distorted sound and then it picks back up and plays fine after a few moments to a few minutes which creates for an unlistenable experience.Any suggestions?

My venerable S1 ZP80s have suddenly stopped working when connected to my Nad amp via line out and phono.Generally,  I'm getting close to zero volume even with the amp volume at max. Resetting gets me normal sound for 5-10 seconds and then it cuts out or drops back to residual levels. This is happening with two different ZP80s. The amp and speakers are proven to work,  I've tried different phono cables and different amp ports and done multiple factory resets. No joy. Any ideas,  or have my gen 1s finally been bricked? Updates are all done. 

My Symfonisk bookshelf would not connect wired or WIFI. I followed the procedures and suggestion on this forum and still did not work. It would tell me it would connect to the temporary SONOS network and then says it cannot connect. I reset the system and now it would not recognize the device. I have my iPhone next to the speaker and still cannot find it. It is a pain the rear tryin to ge this speaker setup.

Why doesn't sonos allow for their sub to connect to their Amp? I want a Amp a pair of in ceiling speakers and a wireless sonos sub. 

My iTunes library will not shuffle play I have less than 500 songs in my library tried all the usual fixes without succcess, looking for any tips.