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new phone

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Hi

I have changed phones, moving from iPhone 12 to 13. Although the new phone is linked to my home Wi-Fi, the Sonos app says it is not and I can’t therefore access my Sonos system. Grateful for any help.

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Sonos Staff

Hi @Houghy

Welcome to the Sonos Community!

Try disabling “private address” in the Iphone’s wifi settings

And disable”WiFi Assist”.

and enable “local network” access for the Sonos app

Or better yet, all three!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Try disabling “private address” in the Iphone’s wifi settings

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And disable”WiFi Assist”.

Translate

Lead Maestro

and enable “local network” access for the Sonos app

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Sonos Staff

Hi @Houghy

Welcome to the Sonos Community!

Try disabling “private address” in the Iphone’s wifi settings

And disable”WiFi Assist”.

and enable “local network” access for the Sonos app

Or better yet, all three!

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein